Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.52

4.5 Rating 1,771 Reviews

87 %

of reviewers recommend Direct Stoves

4.5

Based on 1,771 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Direct Stoves 5 star review on 7th February 2026

241

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service. Team are friendly and helpful. Stove dispatched and delivered exaclty when they said it would be. It was really well packaged too. Thank you.”

Helpful Report

Posted 1 year ago

“Very Helpfull and friendly people. Great communication too.”

Helpful Report

Posted 1 year ago

“Very good customer service and Despatch team. Due to a damaged item the staff couldn’t go more for us. Replaced and kept informed thank you”

Helpful Report

Posted 1 year ago

“Staff were very helpful when I called to place an order. They were able to deal with my enquiry efficiently and it all went smoothly. The wood burner was very competitively priced and was delivered promptly without any issues. Would definitely recommend Direct Stoves!!!”

Helpful Report

Posted 1 year ago

“Did what you said you would do, no fuss and great delivery driver even when he did come down are lane in an articulated lorry. Would recommend”

Helpful Report

Posted 1 year ago

“Having brought several items from Direct stoves without any issue and a fast delivery I was amazed that when I tried to buy a woodburner from their website there was some technical issue in that there was no way to put it into the basket. So I phoned them and got through to some girl in the messaging centre to explain the problem but basically she did not give a shiete, I said that I can purchase elsewhere but prefered to use direct stoves due to good service and she just said there is no one around and nothing she can do, no interest in sales and I suspect she was working from home in her pyjamas.”

Helpful Report

Posted 1 year ago

Hi Roy, Thank you for your review and for your continued interest in our range. This being said, we're sorry to hear of the issue experienced in ordering online. We do use a third-party messaging service for instances in which all available sales representatives might be engaged with customers. Any agents would not be sales representatives themselves, and their aim would be to gather any relevant information relating to your query so that our sales team can be notified and get back to customers ASAP. If you are still in need of assistance in placing an order then we would encourage you to contact 0161 376 4191 or sales@directstoves.com at your earliest convenience. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Brilliant service Many thanks”

Helpful Report

Posted 1 year ago

“ordered our stove and surround etc so far service as been amazing. Not received all goods yet, but they are keeping us informed of when the deliveries will be.”

Helpful Report

Posted 1 year ago

“Very pleased with service and the products thanks for everything Tony”

Helpful Report

Posted 1 year ago

“Super prompt”

Helpful Report

Posted 1 year ago

“My second order with Direct Stoves, excellent choice of stoves and very competitive prices. Easy to order and quick delivery. Would recommend”

Helpful Report

Posted 1 year ago

“I purchased a Morsø cast iron wood fired oven which was delivered on time and I have now put it all together and it looks magnificent and exactly like the pictures. Have not used it yet as weather not exactly ideal, but I’m sure it will be fine.”

Helpful Report

Posted 1 year ago

“I love my new stove. The heat it throws off is amazing. It looks great. Would recommend”

Direct Stoves 5 star review on 17th June 2024

Helpful Report

Posted 1 year ago

Hi, Thanks for taking the time to leave a review with some photos. It's lovely to see the Firefox Compact stove in situ; we'd agree that it's a great little stove with an impressive heat output for its size. Your recommendation means a lot to us. Please don't hesitate to get in touch if we can offer any other advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Great Service. Thanks.”

Helpful Report

Posted 1 year ago

“We needed to replace a tired, old brick hearth with something to match a new log burner. Direct Stoves were able to provide a granite slab to completely meet our requirements for colour, finish, size and thickness. Their office contact was really helpful, even sending out images to confirm our requirements before placing the order. Delivery was prompt and the packaging quality was superb, completely preventing any damage. The product itself was wonderful and fitted the space perfectly.”

Direct Stoves 5 star review on 14th June 2024

Helpful Report

Posted 1 year ago

Hi Paul, Thanks for your order and for your review. It's fantastic to hear that you found our sales team at Direct Stoves to be so helpful, and that you were impressed with the delivery. We agree that it's great to see the new hearth in situ and fitting the space so well! If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Excellent service from start to finish. Highly recommend Direct Stoves”

Helpful Report

Posted 1 year ago

“Excellent staff ; not their fault that the manufacturer let them down on delivery schedule . DS kept us informed and worked with us to complete our programme on schedule. Good company with good attitude.”

Helpful Report

Posted 1 year ago

Hi Ian, Thanks again for your order, and for your kind review. We were sorry to hear of the difficulty experienced with the delivery but we're glad that our colleagues in the Dispatch team at Direct Stoves were so helpful in resolving this. If there is anything else that we can do to assist, please don't hesitate to get in touch. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Called them to ask a question about the sale of a stove, and the person on the line said they didn't have any information about the campaign and the owner just chooses when they stop the sale. Really unhelpful.”

Helpful Report

Posted 1 year ago

Hi, Thanks again for your order. We're sorry to have not been of more assistance regarding our online offers. While we do operate seasonal sales on occasion, a number of our current online promotions are at the discretion of sales management. A number of factors including stock availability, time of year and supplier price changes can affect the duration of offers and we cannot ultimately guarantee these with 100% accuracy for individual products. This being said, if there is anything else that we can do to assist then please don't hesitate to let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“You have been helpful in enabling a change to the delivered goods and everything arrived in good order and as promised. Thank you.”

Helpful Report

Posted 1 year ago

“Excellent service. Very good customer service. Item delivered in good time and in perfect condition.”

Helpful Report

Posted 1 year ago

Direct Stoves is rated 4.5 based on 1,771 reviews