Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.52

4.5 Rating 1,771 Reviews

87 %

of reviewers recommend Direct Stoves

4.5

Based on 1,771 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Direct Stoves 5 star review on 7th February 2026

241

Anonymous

Anonymous // 01/01/2019

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“Great service all round, the stove looks great. Just what we were hoping for and more. The biggest compliment goes to the delivery team. Fabulous communication from the guys and on time. Really good guys.”

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Posted 2 years ago

“Stove arrived at the scheduled delivery time, was very well packaged and we were kept well informed on the day. The driver was very helpful in helping to put the Stove where needed ready for install”

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Posted 2 years ago

“Delivery driver left on road outside house, unless you pay extra for two people then it’s just dumped in kerb side. After three weeks of use the bricks inside have cracked and customer service didn’t give a ****. Apparently it’s common, I won’t be buying or directing anyone to use you your services.”

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Posted 2 years ago

Hi Tom, Thank you for your review. We are sorry to hear that you are not 100% satisfied with the order in question. As per the delivery information on our website regarding the free one-man service: "The drivers are contracted to deliver the item to your property and must use a pallet truck to lift/move the goods which are normally quite heavy and can be up to 1mtr wide (occasionally larger). If they cannot operate the pallet truck safely due to gravel/stone drives, steps, or slopes as examples they will only be able to leave the item at the first available access point. They will try to assist as best they can but can only stay at each property for a limited period. They will try to assist as best they can but can only stay at each property for a limited period. They cannot bring the goods inside your house and will leave the goods with you on the delivery pallet. As you may be aware, we do offer a two-man delivery option at checkout that would have enabled delivery into a room of your choosing. In terms of the fire bricks, these are designed to line and protect the body of the stove, and fluctuation in temperature as these heat up and cool down do cause cracks to develop over time. This is entirely normal and the rate at which cracking occurs is entirely dependent upon the type of fuel used, regularity of use, overfiring, etc. As a result, these are considered consumable parts by the manufacturer and not covered under warranty. You can source replacements from online spares retailers if need be but these only usually need replacing if the cracks are significant in size or the fire bricks start coming apart. This being said, if we can offer any other advice or assistance then please do let us know, Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Slightly disappointed with delay in delivery and on arrival we flue was not the right size we ordered. We have been informed it could take 24/48 for the correct flue to be delivered. 24 hours has lapsed still not heard anything.”

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Posted 2 years ago

Hi Barry, Thanks for your review. We were sorry to hear of the problems experienced with your order. The supplier has apologised for the confusion regarding the flue liner received. We can see from the order details that our Dispatch team has been in contact to advise regarding the exchange. This being said, please do let us know if we can offer any further advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Good delivery, however one item was missing. Contacted customer service and item was sent out immediately”

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Posted 2 years ago

Hi, Thanks very much for your review. We were sorry to hear that an item was missing from the delivery but we're glad that the customer service team was able to assist in getting this to you ASAP. Please don't hesitate to get in touch again if we can offer any further advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Still waiting on an update on delivery i have emailed twice requedting an update”

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Posted 2 years ago

Hi Susan, Thanks very much for your review. We are sorry to hear of the issue experienced with this order. We can see that you opted for the two-man delivery option at checkout, which does come with an extended lead time; this would be due to the requirement to ship goods to our main warehouse and then arrange a two-man courier from there. At this time of year, there is very high demand for delivery services and unfortunately this has meant to delays in some instances. I can see that our Dispatch team has been in correspondence with both yourself and our delivery partner to try and get this resolved ASAP. This said, we are sorry for any inconvenience and would suggest contacting our dispatch team via 0161 516 0875 (option 2) or email dispatch@direct-fireplaces.com if you need any further advice in the meantime. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“The stove arrived within 48 hours of ordering and was immaculately packaged. The stove was very easy to install and all instructions and paperwork were clear. Easy to light and control, the stove has proved excellent and efficient, giving plenty of heat.”

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Posted 2 years ago

Hi Matthew, Thanks very much for your order and for your review. It's great to hear that you're impressed with the stove received as well as the ordering and delivery process. If we can offer any further assistance then please don't hesitate to get in touch, Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Short version is that Direct Stoves look great on the surface, but they use an absolutely disbolical delivery service, and sort of wash their hands of you once your purchase has gone…somewhere…to be [not]delivered.”

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Posted 2 years ago

Hi Katherine, Thanks for your review. We were sorry to hear of the issues experienced with delivery. To clarify, as you had selected the two-man delivery service at checkout, this order was booked in for collection via our two-man delivery partner. We can see that the courier then contacted you to agree a delivery date and that you had rejected the dates that were offered on the basis that these were unsuitable; this then necessitated replanning, which we appreciate did lead to a slight delay. Following said correspondence, and as you will be aware, our Dispatch team was contacted to help in terms of rebooking and this has now been formally arranged for a delivery date. With this in mind, we are sorry that you have not been 100% satisfied with the service received but would stress that our team have done all they can to assist in getting the order to you in good time. If there are any further problems or if you need any other advice, please don't hesitate to let our Dispatch team know. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Very helpful,easy transaction,quickly delivered.”

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Posted 2 years ago

“We are really pleased with our new Huntingdon 30 electric stove. The whole process from ordering to delivery was smooth and had good communications when required. Would recommend this business to friends and family.”

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Posted 2 years ago

“My stove was delivered on the day I requested. It was very well packed to prevent damage. Really friendly delivery man. A nice stove at a good price”

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Posted 2 years ago

“Morso 6843 purchased - great service, best price and a super Stove.”

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Posted 2 years ago

“Excellent service and prompt delivery. Would highly recommend !”

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Posted 2 years ago

“Ordered a stove recently, parts were missing from order which were sent to me promptly. Now have a problem with paint peeling from top of stove, contacted customer services two weeks ago without reply. Very disappointing”

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Posted 2 years ago

Hi James, Thank you for your review. We are sorry to hear of the issues experienced with this order. It's good to hear that the missing parts were arranged promptly by our Dispatch team, and we're sorry for the delay in terms of a further response. To ensure that your query has been received to the correct email and that this is responded to ASAP, can we ask that you resend some images and your order details to customerservice@directstoves.com? Our Customer Service team will be able to look into this further and then coordinate with the supplier in order to find a resolution, Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Really happy with delivery time al be it came damaged by the courier. Replacement was done instantly and very fast turn around.”

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Posted 2 years ago

“Brilliant really speedy and great service. Thank you. Pete Carre”

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Posted 2 years ago

“Perfect the stove delivery arrived early so that was great, the stove and accessories were well packed on a pallet. very clear instructions for the installation of the stove. Great stove perfect for our lounge.”

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Posted 2 years ago

“I ordered this online on the Thursday and it gave the option for Monday delivery. I took a day off work to receive this, however it didn’t arrive. Customer services advised it would be delivered Friday instead. It didn’t arrive on the Friday and no one could tell me the delivery date until Monday, when I was told it would not arrive until Thursday. So 2 weeks to get a delivery to the Isle of Skye is appalling! Customer services tried to tell me Skye is like Northern.We hadn’t booked the stove fitter, however we have now missed the opportunity to have it fitted before Christmas due to taking 2 weeks! Not happy with customer services at all and would not recommend them.”

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Posted 2 years ago

Hi Kevin, Thanks for your review. We were sorry to hear of the issues experienced with the delivery of this order. While our Dispatch team makes every effort to ensure that deliveries take place on the date requested at checkout, we are unable to make 100% guarantees due to the potential for unforeseen delays outside of our control. Unfortunately, regions such as the Isle of Skye, Scottish Highlands etc. are sometimes more susceptible to short-term delay because of transportation times between depots, especially at this time of year with the very high seasonal demand upon services. This being said, we do appreciate the inconvenience. Please do let us know if we can offer any other advice or assistance, Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Ordered stove and flu but couldn't get flu bends I was told a member of staff would ring back but never did awful service”

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Posted 2 years ago

“Direct Stoves themselves were excellent unfortunately the whole experience was marred by a very unpleasant driver who refused to deliver to my street claiming that there was not enough room to manoeuvre,this is the first time in over 35 years that this has happened”

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Posted 2 years ago

Hi Agnes, Thanks for your review. We were sorry to hear of the issue experienced with the delivery, but it's good to hear that you were impressed with the service received from Direct Stoves. We can see that our dispatch team was able to get in touch with the supplier and make arrangements for redelivery ASAP. Please do let us know if you need any further assistance and we'll be happy to advise, Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

Direct Stoves is rated 4.5 based on 1,771 reviews