Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.52

4.5 Rating 1,821 Reviews

87 %

of reviewers recommend Direct Stoves

4.5

Based on 1,821 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Direct Stoves 5 star review on 19th April 2026

244

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick, efficient, responsive, knowledgeable - refreshingly real people providing real service.”

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Posted 2 years ago

Hi John, Thanks very much for your review. It's great to hear that you were so impressed with the service received from Direct Stoves. We'll be sure to congratulate our team on a job well done! Let us know if we can offer any other advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Great product and service. Highly recommend”

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Posted 2 years ago

“From initial contact to delivery of our stove customer service was excellent”

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Posted 2 years ago

“Very pleased with our purchase. Delivery was prompt and communication good. Price also very competitive”

Direct Stoves 5 star review on 29th February 2024

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Posted 2 years ago

Hi Jennifer, Thanks very much for your kind review. It's great to see the Woodford Pankhurst stove installed and looking so great in your fireplace! As you mention, this is a lovely little stove and comes at a very competitive price. We'll be sure to pass on your compliments to our team and our delivery partners. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Very professional, easy order process,delivered on day asked for . Keep up good work”

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Posted 2 years ago

“Really great little stove. Very efficient and responsive. Arrived on a pallet on excpected arrival date. Wouldn't hesitate to recommend it. Pic awaiting mantlepiece, so it looks a bit bare.”

Direct Stoves 5 star review on 27th February 2024

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Posted 2 years ago

Hi Patsy, Thanks again for your order and for taking the time to upload an image of your new stove. As you mention, the Portway Arundel comes highly recommended and it's great to hear that you've been so impressed with its quality and efficiency. If we can offer any further assistance then please don't hesitate to let us know, Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Do what they promise quick delivery great product”

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Posted 2 years ago

“One of the best companies I have ordered goods from. Friendly helpful a the goods arrived on time with notification each time to inform me. We ordered log fire an all the kit absolutely perfect an my husband said the quality of the products are as listed we have gone back an purchased more items an recommended to my friend who has already ordered from them too”

Direct Stoves 5 star review on 21st February 2024

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Posted 2 years ago

Hi Sharon, Thanks very much for your kind review. It's great to see the stove now installed and it's fantastic to hear that you've been impressed with the quality of our products. Your recommendation is hugely gratifying. If we can assist further with any current or future orders then please don't hesitate to let us know. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Excellent service bought the fire I wanted in minutes. Delivery was quick however it was only curb side delivery which was a pain as the stove was so heavy. The driver refused to assist getting the stove into the house and as such the stove was sat in the rain all day before we could get it inside.”

Direct Stoves 5 star review on 20th February 2024

Helpful Report

Posted 2 years ago

Hi Mark, Thanks for your review and for taking the time to upload a photo of the new stove. To clarify, we can see that you had selected our standard free one-man delivery option at checkout. As per the delivery information on our website, "the drivers are contracted to deliver the item to your property and must use a pallet truck to lift/move the goods which are normally quite heavy and can be up to 1mtr wide (occasionally larger). If they cannot operate the pallet truck safely due to gravel/stone drives, steps, or slopes as examples they will only be able to leave the item at the first available access point. They will try to assist as best they can but can only stay at each property for a limited period. They cannot bring the goods inside your house and will leave the goods with you on the delivery pallet." For future reference, we do offer a two-man delivery service at a small additional charge. If selected at checkout, this allows for the delivery to be booked in with the courier and for goods to be delivered into a room of your choosing. Regardless, thanks again for your order. Let us know if we can offer any other advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“I bought a stove and they delivered it intact. Contract fulfilled!”

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Posted 2 years ago

“Excellent price & customer service, we ordered over the phone on Tuesday & the stove arrived as planned on the Friday. Would thoroughly recommend, Direct stoves. 😀”

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Posted 2 years ago

Hi, Thank you very much for your order and for your kind review. It's great to hear that you were impressed with our prices and customer service. As you mention, our sales team are always happy to provide advice and assist in getting an order placed. Your recommendation means a great deal to us. Please don't hesitate to let us know if we can help with any other queries, Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Fast delivery. Packed well. Easy to install . Works very well .Excellent all round thanks”

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Posted 2 years ago

“I experienced a few issues with the website when I was ordering the stove, but I sent an email and I got a call back, in a few minutes I had ordered and paid for my stove. Delivery was on time, and placed in the garage until my fitters came. Thank you.”

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Posted 2 years ago

Hi Elizabeth, Thanks very much for your order and for your review. It's a shame to hear of the issues experienced in ordering online, but it's great that our sales team was so helpful in getting this sorted for you. If we can offer any further advice or assistance then please don't hesitate to get in touch again, Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Excellent service and delivery”

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Posted 2 years ago

“GReat product great company including the delivery driver.... as described so easy to deal with great value”

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Posted 2 years ago

“Very good service. Any queries and problems were dealt with quickly. Would recommend.”

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Posted 2 years ago

“Ordered flue kit, competitive price, fast delivery, exactly what we needed”

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Posted 2 years ago

“I ordered an Aga fire from direct stoves. Aga delivered completely the wrong fire that wasn't LPG (which we needed). Direct stoves were helpful when we explained what happened and have organised a redelivery of the correct fire. Aga was the one who delivered the wrong fire, not Direct Stoves. Unfortunately it will take an extra two weeks and we've had to pay extra in terms of call out charge for getting the fire fitted.”

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Posted 2 years ago

Hi Elise, Thanks very much for your review. We were sorry to hear of the picking issue, and please accept our apologies on behalf of the supplier for any inconvenience. It's good to hear that our customer service team was so helpful in getting this matter resolved. If we can offer any further advice or assistance then please don't hesitate to let us know. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Apart from getting my name wrong, the service was excellent. The log effect gas stove was delivered early on the chosen date by a very helpful delivery driver and was packaged extremely well.”

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Posted 2 years ago

“We needed a bespoke piece of glass cut for a burner my hubby is building. Direct stoves were great from start to finish. Got the job done super quick and perfect fit. Highly recommend these guys. Really friendly staff”

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Posted 2 years ago

Direct Stoves is rated 4.5 based on 1,821 reviews