Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.52

4.5 Rating 1,821 Reviews

87 %

of reviewers recommend Direct Stoves

4.5

Based on 1,821 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Direct Stoves 5 star review on 19th April 2026

244

Anonymous

Anonymous // 01/01/2019

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“Poor communication regarding when the item would be in stock and delivered. Driver then got lorry stuck trying to deliver, despite being advised to phone to get correct route, Direct Stoves then said a £40 re delivery fee would be due!! They did waive this but , it really shouldn’t have been this difficult.”

Helpful Report

Posted 2 years ago

Hi, Thank you for your review. We were sorry to hear of the issue experienced with the delivery. We do aim to pass on any relevant information to our delivery partners, in order to ensure the best possible service. Unfortunately, we cannot always 100% guarantee adherence to delivery instructions because it is a third-party courier service and there may be extenuating factors. Because we had record of your having passed on delivery instructions, our Dispatch team agreed to waive any redelivery charges and we can see that the new delivery was booked accordingly for the following day. With this said, we are sorry for any inconvenience and trust that you are happy with your new appliance now that it has been received. Please do let us know if we can offer any further advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Very helpful and informative sales staff in the store easy ordering process fitting was by their recommended fitter also great service Very happy”

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Posted 2 years ago

Hi Samantha, Thanks very much for your review. It's great to hear that our showroom team was so helpful throughout the order process, and that the stove and fireplace have now been installed. If we can offer any other advice or assistance then please don't hesitate to let us know. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Great company to deal with Thanks”

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Posted 2 years ago

“Very pleased with quality and delivery of stove and flue”

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Posted 2 years ago

“Good service and quick delivery.”

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Posted 2 years ago

“Really high quality, and fast delivery. Did the job I needed.”

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Posted 2 years ago

“Disapointing”

Helpful Report

Posted 2 years ago

Hi John, Thanks for your order and for your review. We're sorry to hear of any disappointment. If there is anything that we can do, please don't hesitate to email customerservice@directstoves.com with your query and order details. Our team will be happy to offer any assistance that might be needed. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Excellent service from start to finish despite small hiccup , dealt with it excellently. Highly recommended”

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Posted 2 years ago

“Good stove at good price. Had liner fitting kit etc too. Register plate came with no brackets and when I queried it they said they don't supply them as the fitters will supply. My fitter said that's not the case. But he did have some and fitted at no extra charge. When look elsewhere they seem to be supplied with , but no harm done and happy with the price I paid. Burner only had a little kindling fire so far but was surprised how how the burner got from it. Nice little fire.”

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Posted 2 years ago

“Spoke to staff by phone and they were very helpful. Delivery was prompt and in good condition”

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Posted 2 years ago

“The stove was delivered very quickly after ordering. It came packed very well on a pallet. We love the look of it and looks very well made, very happy. It's not being installed for a few weeks so can't comment on the working of it yet. Will come back with that.”

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Posted 2 years ago

“Very happy with my Mendip Loxton. Really super style and great function”

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Posted 2 years ago

“We were looking for a wood burning stove with a hob, and were very pleased with the helpful advice in choosing a suitable model. Our visit to the show-room was not rushed there was a wide range of appliances on display (although most were unsuitable for cooking) and the sales person we spoke to was knowledgeable and extremely helpful in identifying precisely what ancillary fittings we needed to purchase and in making arrangements for us to collect the stove in our trailer.”

Helpful Report

Posted 2 years ago

Hi Bryan, Thanks again for your order and for your kind review. It's fantastic to hear that our showroom team was so helpful in finding you the right stove for your needs, as well as any additional items. As you mention, we keep a wide variety of displays throughout our Cheadle, Stockport and Bromsgrove locations and we're always happy to offer our advice and assistance as needed. Let us know if we can help further with any current or future purchases. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Absolutely delighted with my new stove, it fits perfectly. Excellent service from Direct Stoves, thank you.”

Direct Stoves 5 star review on 29th July 2024

Helpful Report

Posted 2 years ago

Hi, Thanks very much for your review, and for uploading such a lovely photo of your new Dimplex Bari electric stove. It's fantastic to hear how delighted you are with the stove and with the service received. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Great service from survey to choosing the right stove for us. The fitters were great on the day too, coming back the next day to ensure everything was done correctly without compromising the final outcome”

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Posted 2 years ago

“Had an ex display log burner delivered Unfortunately the flue was missing,after daily phone calls with no return calls back as promised , It became quite frustrating Eventually we did get the flue but it was not an easy experience Wouldn't use this company again.”

Helpful Report

Posted 2 years ago

Hi Alison, Thank you for your order and for your feedback. We are sorry for any inconvenience regarding the missing flue pipe. While our Dispatch team had worked to investigate this matter and arrange a replacement from the supplier ASAP, this process can sometimes take slightly longer in busier periods and we can only apologise for the delayed response. We do hope that you change your mind and if there is anything else with which we can assist in future, please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Easy to use website and a really helpful person to speak to when we called to make sure we’d ordered the right things. Everything arrived on time and well packaged so nothing was damaged. Excellent.”

Helpful Report

Posted 2 years ago

Hi Karen, Thanks for your review. It's great to hear that you found our website to be easy to use, and that our sales team was so helpful. We'll be sure to congratulate them alongside our delivery partner for a job well done. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Brilliant company to deal with, great customer service. Absolutely delighted with our electric stove and flue kit. I’d have no hesitation in recommending them to others or indeed using them again myself.”

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Posted 2 years ago

“Excellent service at a great price. Couldn't me more pleased.”

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Posted 2 years ago

“Superb company. Will use again. Bought a heavy item from them with delivery to the Highlands. Usually companies take one look at our postcode and whack on an £80 “surcharge” you know, for all the tolls and troll bridge fines they must pay going north of Glasgow. Anyway, these guys didn’t and just delivered it here quickly and without trying to make money out of my address. Haven’t opened or installed yet but very happy with the service.”

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Posted 2 years ago

Direct Stoves is rated 4.5 based on 1,821 reviews