Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.52

4.5 Rating 1,821 Reviews

87 %

of reviewers recommend Direct Stoves

4.5

Based on 1,821 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Direct Stoves 5 star review on 19th April 2026

244

Anonymous

Anonymous // 01/01/2019

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“Excellent service - really informative and helpful staff made the whole process from purchase to installation go really smoothly - would highly recommend”

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Posted 2 years ago

Hi, Thank you again for your order and for your kind review. It's great to hear that you found our level of service to be excellent and that everything went well, from purchasing to the installation. We'll be sure to pass on your compliments to the team. Your recommendation would mean a lot to us. Please don't hesitate to let us know if we can offer any further advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“I purchased a cranmore 5 wood burner which I am really impressed with. However the service from direct stoves were I purchased Axon Cotswolds limestone fireplace didn’t go as smooth as it could have been. It states 10-15 working days but it actually took 25 days. The company gets around this by saying don’t instruct builders etc until the products arrive ( this is very unfeasible with builder timelines etc) maybe direct stoves should stay a more realistic time frame. When the fireplace arrived it had a damaged corner but as I had already missed my slot with the fitter by two weeks I couldn’t run the risk of never getting this fireplace fitted. The finished result is really nice but it was drama that could have been avoided.”

Helpful Report

Posted 2 years ago

Hi, Thank you for your orders and for your review. We are sorry for any disappointment in terms of delivery. Because many of our limestone fireplaces are made to order, and while we do aim to list the most accurate lead times possible, there can be unexpected factors in manufacturing and shipping which (on occasion) mean delay. The reason that our Dispatch team would recommend against booking installers until they have received any goods is to prevent potential disappointment and the possible need for rebooking. We do appreciate that this is ultimately at the customer's own discretion but we do feel that this is a worthwhile recommendation on our part given that no delivery time can be 100% guaranteed. This said, we are again sorry for any inconvenience and would urge you to contact us should you require any further advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Wonderful item perfect for us, but the wording regarding extra flue etc is not clear and the staff do not enquire about your set up to advise, which is a shame as it would have saved me having to re-order and pay extra delivery. Other than that I would have given a 5 star as the product is lovely.”

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Posted 2 years ago

Hi Shirley, Thank you for your order and for your review. It's great to hear that you've been enjoying the stove in question and we're sorry for any confusion regarding product specifications. As you will be aware, the website gives an option for "No Flue Kit Required - Self Supplied/Bespoke System" in addition to allowing the purchase of a standardised balanced flue kit. This is because many gas fitters prefer to either arrange the flue kit themselves or give customers a list of parts to build a quotation for a bespoke system through ourselves. In the event that you had queried your selection of this 'No Flue Kit Required' option, our sales team would have been happy to advise further and look into provision of any additional items. Needless to say, if you do happen to need any further help or advice then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Fabulous product. Looks wonderful and is of good quality manufacturing. Customer service superb”

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Posted 2 years ago

Hi, Thanks very much for your order and for your review. Its great to hear that you've been so impressed with our products and customer service. We aim to offer attractive and high quality goods and we're glad that this has been your experience in ordering with Direct Stoves. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Excellent service both at the showroom and later when I contacted Celsi about the delivery”

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Posted 2 years ago

“Took a while to choose the right stove Direct stoves team had a few calls from me and they were excellent , great advice, great service Thanks everyone 😀. Tony and Maureen”

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Posted 2 years ago

“We’ve waited until now to do a review. To see how the stove functioned after installation. Very helpful in the shop. Not pushy. Great delivery service. And the fire is just what we wanted. Would recommend Direct Stoves.”

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Posted 2 years ago

“Excellent service, everything came in good order and on time, highly recommended 👍”

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Posted 2 years ago

“Easy to Order Very Fast delivery I couldn't ask for more”

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Posted 2 years ago

“Great stove at a good price with quick delivery. Many thanks”

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Posted 2 years ago

Hi Steve, Thank you for your order and for your review. It's good to hear that you were impressed with the order received from Direct Stoves, including our prices and delivery service. If we can offer any other advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“very good service”

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Posted 2 years ago

“I have sent images of the stove , slight damage during transport requested touch up paint? still waitaing for a responce”

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Posted 2 years ago

Hi Michael, Thank you for your review. We are sorry to hear of the issue experienced with the stove. We would recommend checking to ensure that any images have been sent to customerservice@directstoves.com along with your order reference number. This will help us to locate your purchase and correspond as quickly and efficiently as possible, in terms of getting the problem resolved. If we can advise further in the meantime then please don't hesitate to let us know. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Found staff really helpful, prompt delivery all round great sevice.”

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Posted 2 years ago

“A fantastic company to deal with. Competitive prices and superb after sales service.”

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Posted 2 years ago

Hi Suzanne, Thanks for your review. It's great to hear that your experience in ordering with Direct Stoves was fantastic and that you were impressed with our pricing and after-sales service. If we can offer any further advice or assistance then please don't hesitate to get in touch again, Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“So pleased with our stove arrived on time, very efficient service”

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Posted 2 years ago

“Great service, changed the delivery date with no problems, delivered on time, complete order delivered, could not ask for more.”

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Posted 2 years ago

“Fantastic product, looks really good, quick delivery. Would highly recommend this company.”

Direct Stoves 5 star review on 17th April 2024

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Posted 2 years ago

Hi Claire, Thanks for your review and for taking the time to upload a photo of the new stove. It's great to see the ACR Woodpecker WP5Q-P installed and in use. As you mention, this is an attractive contemporary design and we're pleased to be able to offer speedy free one-man delivery to mainland UK customers. If we can offer any further advice or assistance then please don't hesitate to get in touch. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Incomplete item delivered and numerous attempts to deliver missing items never received the correct missing items. Very very poor service.”

Helpful Report

Posted 2 years ago

Hi John, Thank you for your review. We were sorry to hear of the issues experienced with this order, and that some of the parts received from the supplier were incorrect. We can see that our team has been in contact with the supplier and has made further arrangements to rectify the problem. This said, we do appreciate the inconvenience caused and if we can offer any further advice or assistance in the meantime then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Very knowledgeable and helpful with very fast service at a great price! Will definitely recommend. Thanks”

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Posted 2 years ago

Hi Paul, Thank you very much for your kind review. It's great to hear that our Sales team was so helpful when it came to your order and that you were impressed with our product knowledge, service and pricing. Your recommendation means a lot to us. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“I live on a small Island in Scotland and deliveries can often be problemsome. But Direct Stoves changed their delivery procedures to allow my local delivery company to become involved resulting in 1 day early delivery and a saving to me of £180. Much appreciated. Eric Clifford April 2024.”

Direct Stoves 5 star review on 8th April 2024

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Posted 2 years ago

Direct Stoves is rated 4.5 based on 1,821 reviews