Direct Peptides Reviews

Name: Direct Peptides
Address: 2 mountpleasant drive, newtownards, 2 mountpleasant drive, newtownards, newtownards
Rating: 3.82

3.8 Rating 662 Reviews

70 %

of reviewers recommend Direct Peptides

Company Reviews

Metrics

Info

3.8

Based on 662 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5

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Anonymous

Anonymous // 01/01/2019

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“the delivery is fast but the package arrived damaged, a cartridge was not filled correctly at 240 but 190, the needles are too thin and the pen is hard to press, not very happy”

Helpful Report

“Fast delivery, great customer support from charlie, and products packaged well and all contents up to standard. 10/10 in my books, will be a return customer”

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“Very happy with the Semaglutide peptide I ordered - great quality and results, will be ordering from Direct Peptides again as there is nothing negative to say regarding the buying experience”

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“Everything is fine in the end I received the parcel and a replacement was sent for the damaged goods. To the quality of the goods there are no questions all on top thank you”

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“Place Order on the 10th of January 23 I didn't receive my order, I was to receive a resend, that didn't happen I contacted Charlie re my my re-send He asked if I would like him to send to same address I replied yes, after that there was no longer any communication from the anyone at their end.I requested a full refund and emailed my Bank details and again no reply. As per their website if you don't receive your Order or the resend full refund this has not happened & that's fraud, I'm will be lodging a complaint with the online consumer protection UK to investigate, my complaint. Lo”

Helpful Report

Hi Lidia, Apologies for the issues with your order you have subsequently been refunded. The issue had arisen due to internal error, Charlie believed your order had been paid for by bank transfer and had sent the details to the wrong team in order to process the refund therefor it was missed. Your card used to place your order initially has been refunded this should show in your account in the next 3-5 days. Kind regards DP Team

“Avoid ordering from Direct-Peptides, read the negative reviews relating to this before making a decision. Having placed two orders for the total amount in excess of $830 back in November 2022, the orders never arrived. Then finally getting in contact with a customer representative that goes by ‘Charlie’ via email, promises of full refunds were made. Four months later and no refund or order has been received. Following a negative review, Charlie once again contacted me to remove the review and then they will complete the refund. I responded with complete the refund and I will remove the review but then to receive correspondence that his finance department believe they may have made the refund and have to investigate to get proof and have not heard from them since. This company is a scam, avoid at all cost. No evidence of a refund can be provided as no refund or order was fulfilled and they are happy to keep the money with no concerns. I would just like this to be avoided in the future by informing you to avoid Direct Peptides.”

Helpful Report

Hi Wynand, You have received a refund of $500AUD for two orders which were seized as per our shipping protection guarantee (the two orders totalled below $400 AUD for context.) You are now requesting us to refund a $594 AUD order which shows as delivered and you cannot provide us with any evidence to prove that you haven't received it. We contacted you asking for you to revise your review once your situation has been rectified which I believe is a fairly standard procedure for any business as negative reviews are damaging, now you are attempting to blackmail us by posting multiple negative reviews and requesting for us to refund orders you have received do you believe that is fair? Here are the tracking details for your received order (5028048) : https://www.royalmail.com/track-your-item#/tracking-results/LE231806375GB Kind regards DP Team

“Best customer service, Quality Products”

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“Charlie was on top of it… after payment received my order within 8 days. I look forward to ordering more products! Thanks y’all.”

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“I had payment confirmation issue which was resolved very fast . I jumped to collisions after reading some negative reviews.And I wrote one myself I jumped the gun . Charlie I have to give credit to every thing is all worked out great communication and DEFINITELY NOT A SCAM . I have to apologise for writing such a negative review . But I have nothing but praise for this company now 10 out of 10 thanks Charlie”

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“Brilliant company to deal with, friendly and very efficient staff fast postage to....most definitely a 5 star rating”

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“Im struggling for over 10 days to get some info about my order. The order placed on the 12th of january didn’t arrived, a second one has been sent, or should have been sent. As i discussed with Stacy on live chat, she assured me, she will speak with Charlie, and will have a new order on its way. Nobody is answering to email, or any messages left in the “help menu”. Bad customer service….Hopefully this review can get their attention!!!!”

Helpful Report

“I had written wrong address on my order, Charlie noticed it and emailed me to clarify. Great customer service, delivery was on time. I've just started using my peptides, I purchased melanotan and FTTP so no results as yet. When they work, I would have no hesitation about continued orders. Very impressed with the process so far.”

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“Absolutely always the best customer service, quick shipping, anonymous packaging and excellent high quality products!”

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“Paid as instructed then got emails to say I didn't pay 3 days later!! I was a bit annoyed but the staff were very polite and courteous and responded quickly. Turns out bank held payment. Throughout the processe they kept in contact and I felt assured as have used them many times for my research.”

Helpful Report

“Products are great quality. They ship from UK and Im in the U.S. They've been great to me! Extremely responsive and respectful; very friendly. I had one broken bottle (not their fault, rough handler) in my shipment of multiple items. They replaced it immediately, by immediately I mean they sent it out right away and i received it after it crossed the ocean, then the border, then customs, thwn the USPS. You have to remember (hard to do when you're excited) getting things shipped especially overseas takes time and will get damaged, it's inevitable. Be patient and kind to your shipper, the people at Direct Peptides are awesome and so are their products.”

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“Charlie is a useless individual who has ignored my last 5 emails trying to resolve a dispute, despite indicating still wanting to do business. Best to ignore, there are many other reliable vendors available.”

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Hi Brent, I am struggling to find the five ignored emails, we only have one email not replied to from you which was subsequently replied to 2 days later. We do not work over the weekends therefor replies will be delayed. Kind regards, DP Team

“Scammers. They provided me a credit card link to payment and I paid. They said that it didn't go through and to provide a screenshot. I send a screenshot of my bank statement and I get either nonsense emails or no reply.”

Helpful Report

Hi Domenic, Reading back through your emails it seems the issue was not a missed payment, you requested a 10% refund which we are physically unable to do as per our card payment processor you proceeded to file a chargeback against us which we subsequently refunded. Leaving reviews calling us scammers when your payment has been returned and you received your product seems unfair. Tracking link showing item as delivered: https://www.dhl.com/gb-en/home/tracking/tracking-express.html?submit=1&tracking-id=4162970361 Kind regards, DP Team

“6 weeks after placing the order I received nothing. Still waiting for them to answer my messages. Scam??”

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“Very fast service and trustworthy”

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“I left a review after I received the spray. As it did nothing I had suspicions that it was water! I even tasted it! It felt looked and tasted like water, far as I'm concerned it was water. I got an email back that not only did they not deny or defend that it wasn't water, they said that if I removed my review they would reimburse my money. 3 months on ive received nothing. Please don't fall for this. It means they only leave up reviews that are either fake and/placebos”

Helpful Report

Hi Mike, I have reached out to you via email to discuss this further, however received no response, please email me on info@direct-peptides.com

Direct Peptides is rated 3.8 based on 662 reviews