Direct Fireplaces Reviews

Name: Direct Fireplaces
Address: 137 Wellington Road North, 137 Wellington Road North, Stockport
Rating: 4.43

4.4 Rating 1,007 Reviews

85 %

of reviewers recommend Direct Fireplaces

4.4

Based on 1,007 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Direct Fireplaces 5 star review on 1st February 2026

MR AND MRS PAUL GORYL

Direct Fireplaces 5 star review on 15th March 2025

David Smith

139

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service”

Helpful Report

Posted 4 years ago

“Excellent customer service and produxt”

Helpful Report

Posted 4 years ago

“Very pleased with customer service,with direct stoves.slight issue with the burner I ordered.but within a week,was replaced with a new one.kept me up to date with emails and phonecalls.would highly recommend.and use again.”

Helpful Report

Posted 4 years ago

“Easy to order from online shop, good to buy British. Very fast delivery. Would recommend to friends.”

Helpful Report

Posted 4 years ago

“I have recently purchased a lime stone fireplace from Direct Fireplaces, the fireplace is of an outstanding quality and a good price, the staff are very helpful and demonstrated exceptional customer service.”

Helpful Report

Posted 4 years ago

“Fantastic service, took just three days for my new fire to be delivered.! And its excellent. Kept informed all the way through to delivery day. Highly recommended!!”

Helpful Report

Posted 4 years ago

“Fantastic service especially customer service. Would use again 👍”

Helpful Report

Posted 4 years ago

“Fantastic service”

Helpful Report

Posted 4 years ago

“Delivered on time, price was on par with others, unfortunately I've not opened the item yet, still waiting on another company delivering the hearths so then i can use it,”

Helpful Report

Posted 4 years ago

“Excellent service. Did the whole transaction by telephone and received our Celsi Daisy fire within three days. It's stunning and we love it! It was also the best price we found after trawling the internet. Highly recommend Direct Fireplaces.”

Helpful Report

Posted 4 years ago

“Great service with no delay”

Helpful Report

Posted 4 years ago

“The service from direct fireplaces was outstanding, I had a question before purchase which was answered in full so I knew the fireplace would fit perfectly where I wanted it to go with minimal hassle. The fire itself is fantastic and I am so pleased with it. The only feedback I would leave would be about the courier. I was told I would get an email when the fire was dispatched but the e-mail advising dispatch was sent the day after I received the item. That wasn’t so bad except the fire arrived when I was out and it was just left on my doorstep, I usually go in and out via the back so it was only by chance I saw it. It was in plain view so anyone could have taken it plus if it had been raining it would have got wet and possibly damaged. One of the emails said check for damage before the courier goes but I was unable to do this as I never saw them. Despite having a sign saying this way up the item was left upside down. I was nervous when I opened it but it had been packed so well it was fine. It wouldn’t stop me from ordering again in the future.”

Helpful Report

Posted 4 years ago

“Very helpful company. Provided all the information I needed and delivered the fire place earlier than expected. The delivery service was very well organized and the fireplace looks amazing. All considered a very pleasant experience managed professionally by Direct Fireplaces.”

Helpful Report

Posted 4 years ago

“Exactly the hearth I wanted at a good price. Delivery was great with the driver letting me know when he was due to arrive”

Helpful Report

Posted 4 years ago

“It was very easy to order on line and I didn’t have to wait to long for delivery. Fire is lovely .”

Helpful Report

Posted 4 years ago

“Price match given and excellent delivery. Thanks”

Helpful Report

Posted 4 years ago

“Outstanding service”

Helpful Report

Posted 4 years ago

“Brilliant service, delivery on time was delivered on the day I arranged. The delivery guy was brilliant. The fireplace looks beautiful I love it 😍”

Helpful Report

Posted 4 years ago

“Very good on price , product and customer services .”

Helpful Report

Posted 4 years ago

“Excellent website and range if inset fireplaces. We are very pleased with the fireplace we ordered, very good value and delivery service”

Helpful Report

Posted 4 years ago

Direct Fireplaces is rated 4.4 based on 1,007 reviews