Direct Fireplaces Reviews

Name: Direct Fireplaces
Address: 137 Wellington Road North, 137 Wellington Road North, Stockport
Rating: 4.43

4.4 Rating 1,007 Reviews

85 %

of reviewers recommend Direct Fireplaces

4.4

Based on 1,007 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Direct Fireplaces 5 star review on 1st February 2026

MR AND MRS PAUL GORYL

Direct Fireplaces 5 star review on 15th March 2025

David Smith

139

Anonymous

Anonymous // 01/01/2019

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“Great communication arrived at specified date well packaged very pleased with purchase.”

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Posted 4 years ago

“Good product (twin wall flue parts). I wasn't quite sure what parts I needed but the helpline was very good. And they refunded a couple of parts I didn't use when I sent them back.”

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Posted 4 years ago

“The service was excellent. We had been supplied with a faulty coal which was caused by a fault with the manufacturer and not Direct fires but the issue was resolved by Direct Fireplaces very efficiently and professionally. We would certainly use again.”

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Posted 4 years ago

“The showroom assistant was the best I’ve been to a few places but he helped me loads and as a result I purchased off him he was attentive knowledgeable not pushy very friendly and down to earth”

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Posted 4 years ago

“Excellent quality and great customer service!”

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Posted 4 years ago

“Customer service was very good.”

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Posted 4 years ago

“Ordered Gas Fire which was delivered quickly and safely”

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Posted 4 years ago

“Ordering very easy, delivery in reasonable time, but the carrier was perhaps not the best (are any?); the parcel was flat in the van (no restraints) and was delivered to the door upside down. Despite its rough journey nothing was found damaged, however, on fitting, two small brackets and one coal was absent (no fault of DF). On phoning DF, the lady assured me that those parts would be sent on, and today, just three days later, they arrived. Overall a competent and prompt service.”

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Posted 4 years ago

“Easy to order and quick delivery. Arrived securely packaged. Very pleased, thank you.”

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Posted 4 years ago

“Very helpful, called when they said they would. Quality fire. Would use again.”

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Posted 4 years ago

“Fast delivery and great customer service.”

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Posted 4 years ago

“Great service and the delivery was fast. We didn't need to much assistance as my wife had reviewed these fires in a level of detail only a female could. Would definitely recommend this company though as the price was good and it really was hassle free.”

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Posted 4 years ago

“The quality of the stone was like the quality of the service, first class. The lady changed my delivery date after I asked if it could be delivered earlier without any hesitation. Highly recommend the product and the company. No hesitation in awarding 5 stars.”

Direct Fireplaces 5 star review on 30th August 2021

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Posted 4 years ago

“Pleased with product as advertised , quick to arrive, easy to fit”

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Posted 4 years ago

“I have not received my order”

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Posted 4 years ago

“Easy to deal with. Delivered on time , great cast iron fireplaces. I’d fully recommend purchasing from them .”

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Posted 4 years ago

“Hi I am very pleased with the fire we purchased. It came well packaged and delivery was quick. It looks absolutely lovely and wasnt too expensive like some ither models we saw. Good quality and good value very pleased”

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Posted 4 years ago

“Good range of products. Staff very helpful. Excellent delivery time”

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Posted 4 years ago

“Everything as advertised, brilliant”

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Posted 4 years ago

“Good product, competitive price, excellent service and delivered on the day agreed...what more could you ask”

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Posted 4 years ago

Direct Fireplaces is rated 4.4 based on 1,007 reviews