Direct Fireplaces Reviews

Name: Direct Fireplaces
Address: 137 Wellington Road North, 137 Wellington Road North, Stockport
Rating: 4.43

4.4 Rating 1,007 Reviews

85 %

of reviewers recommend Direct Fireplaces

4.4

Based on 1,007 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Direct Fireplaces 5 star review on 1st February 2026

MR AND MRS PAUL GORYL

Direct Fireplaces 5 star review on 15th March 2025

David Smith

139

Anonymous

Anonymous // 01/01/2019

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“Fantastic fire easy to fit”

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Posted 4 years ago

“Efficient customer service and fast delivery”

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Posted 4 years ago

“We ordered and paid for a gas fire and surround and were looking forward to its arrival but in spite of bring told we would get it by 1st or 2nd August we still have no date for delivery! If the delivery was going to be longer I just wish they would tell the truth”

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Posted 4 years ago

“This was the second fireplace we have bought from Direct Fireplaces: we have been very pleased with both (and have recommended them to friends. I know one has recently ordered their own new fireplace from them as a result). There was a slight problem with our most recently ordered fireplace in that the wrong one was delivered. Direct Fireplaces gave excellent customer service in resolving this and - quickly - rearranging delivery of the correct one and removal of the wrong one.”

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Posted 4 years ago

“I was disappointed that the tiles where not in the fire place and when i rang i got told the tiles do not with the tolouse fireplace and was pointed out by the lady the tiles are extra and if you read the small print it tells you that, there was no offer of ordering the tiles or we could sort it but will cost a bit more”

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Posted 4 years ago

“excellent service, surrund fitted into space perfectly and am very pleased indeed with it. Thank you.”

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Posted 4 years ago

“Everything went to plan”

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Posted 4 years ago

“We were able to order a Charnwood multi fuel stove for far cheaper than our local stockiest from Direct Fireplaces, and had it delivered within 48 hrs, where our local shop was quoting 8 weeks. I like the fact that they displayed their phone number and when I contacted them for advice before buying they were very helpful and knowledgeable. On delivery unfortunately we received the incorrect ash pan, however the after sales team ( Sarah Blackshaw) could not have been more helpful, as we had to have a new ash pan sent directly to us from Charnwood, Sarah regular e-mailed or phoned us to keep us updated of the progress, We could not fault their service, and would certainly recommend this company to anyone.”

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Posted 4 years ago

“Packed well when delivered,looks good when fitted,exellant”

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Posted 4 years ago

“I was a bit worried about buying a fireplace online but should not have worried as DirectFirepaces were EXCELLENT. 5 STAR ALL DAY LONG.”

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Posted 4 years ago

“We haven't put up yet, but the quality and finish is great. Should be putting it in Friday.”

Direct Fireplaces 5 star review on 2nd August 2021

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Posted 4 years ago

“The order was a little delayed from the manufacturer but Direct Fireplaces pulled out all the stops and got it delivered 2 days prior to the carpets being fitted”

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Posted 4 years ago

“Excellent communication from Direct Fireplaces . All queries responded to quickly . Fire delivered very quickly .”

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Posted 4 years ago

“Easy to use website and good customer service following the order when I needed to change delivery address.”

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Posted 4 years ago

“Excellent service and product,ordered a fire on Tuesday 6-7-21 delivered on 8-7-21.”

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Posted 4 years ago

“Very please with our fireplace. Beautifully made. Looks stunning.”

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Posted 4 years ago

“Very pleased with fireplace and your service. We did return a spacer by post Tracker FWEX1007583GB which you kindly agreed to refund, but as yet have not received. Perhaps you could look into this. Thank you.”

Direct Fireplaces 5 star review on 19th July 2021

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Posted 4 years ago

“Still hasn't come yet”

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Posted 4 years ago

“I recently purchased a stone fireplace and fire from Direct Fireplaces, my order arrived on time and we have had it fitted we are exceptionally pleased with it.”

Direct Fireplaces 5 star review on 15th July 2021

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Posted 4 years ago

“The fire is great good looking and very efficient.my friends admire it.”

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Posted 4 years ago

Direct Fireplaces is rated 4.4 based on 1,007 reviews