Direct Fireplaces Reviews

Name: Direct Fireplaces
Address: 137 Wellington Road North, 137 Wellington Road North, Stockport
Rating: 4.42

4.4 Rating 978 Reviews

85 %

of reviewers recommend Direct Fireplaces

4.4

Based on 978 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Direct Fireplaces 5 star review on 1st February 2026

MR AND MRS PAUL GORYL

Direct Fireplaces 5 star review on 15th March 2025

David Smith

139

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful staff and delivery on time”

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Posted 2 years ago

“Great service, we are really happy with our choice of fire and the assistance given by Fairways Fireplaces, Bromsgrove”

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Posted 2 years ago

Hi Mrs Hodgkins, Thanks very much for your review. It's great to hear that you were impressed by our Bromsgrove team's customer service and that you're pleased with the new fire. Let us know if we can offer any further advice or assistance, Kind regards, Direct Stoves & Fireplaces (and the Fairways Fireplaces team)

Posted 2 years ago

“Very happy with service. Still waiting for plumber to install”

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Posted 2 years ago

“I purchased a Celsi 16" XD Mk2 Inset Electric Fire to replace a redundant gas fire. Ordering online was easy, and the description of the unit was clear and comprehensive. Delivery was within the time stated and the protective packaging for the fire was extremely effective. The fitting instructions were clear, and the unit was installed without major alterations being required. The controls for the unit included remote, programmable operation which we have not used. The controls on the side of the fire are adequate for our needs. The fire has transformed the mood of the room, and the log effect with a variable flame control is very effective. A minor criticism is that the 'logs' are quite small and are more twig than log. Nevertheless, we are delighted with the product which was competitively priced and and recommend the excellent services of Direct Fireplaces unreservedly to any future customer.”

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Posted 2 years ago

Hi Alaster, Thanks very much for your review. It's good to hear that you found ordering to be easy and that the delivery and installation all went as planned. As you mention, we aim to offer the most impressive fires at the most competitive prices that we can. Your recommendation means a lot to us. Please do let us know if we can advise further. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Excellent service”

Direct Fireplaces 5 star review on 20th October 2023

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Posted 2 years ago

“Very good servis prompt dilivery.value for money so pleased wth fire”

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Posted 2 years ago

“I am very pleased with my fire. At first only half of it was delivered, I think mainly due to the courier, Nick Gadman was very helpful ,both during a phone call and later via email, and sorted my problems very quickly and kept me informed as to what was happening.”

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Posted 2 years ago

“Great product and customer service. Only small problem was the long purchase to delivery date (20 days) Delivery company excellent.”

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Posted 2 years ago

“This company were quick, good and very efficient. The only point was we were expecting the fire in a minimum of two to three days. It came in one day! Causing us a bit of bother. A very good company”

Direct Fireplaces 5 star review on 9th October 2023

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Posted 2 years ago

Hi Anthony, Thanks very much for your review. It's great to see the new electric fire up and running. It's also good to hear that you were impressed with the fire and the service received from Direct Fireplaces; our apologies on behalf of our delivery partner for the early delivery. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“We are delighted with our new gas basket, we had it fitted today and we are delighted”

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Posted 2 years ago

“Excellent arrived on time and very helpful”

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Posted 2 years ago

“Excellent communication. Fire arrived on time and when they advised it would. WE will use this company again to supply gas fires as a heating company.”

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Posted 2 years ago

Hi Rebecca, Thanks very much for your review. It's great to hear that you're so pleased with the new fire as well as our delivery service. If you'd be at all interested in uploading a photo or some video of the new fire in action, this would be greatly appreciated. Otherwise, please do let us know if we can help with any future orders. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“so easy to deal with,delivered really quick and well packaged would cetainly use again”

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Posted 2 years ago

“Absolutely fantastic service. 0rder placed and delivered exactly when they said it would be. The fire looks amazing. Cannot praise the service of this company enough - brilliant”

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Posted 2 years ago

“Excellent service. Very pleased with our purchase.”

Direct Fireplaces 5 star review on 29th September 2023

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Posted 2 years ago

“Ordered a new fire and fire surround set. Looks beautiful and when a delivery hitch occurred the company went the extra mile to ensure it was delivered on time. Would highly recommend this company. Great choice of stock and sizes for all budgets and knowledgeable about their products.”

Direct Fireplaces 5 star review on 28th September 2023

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Posted 2 years ago

“Very efficient friendly service. Would definitely recommend to a friend.”

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Posted 2 years ago

“Excellent product and very good customer service”

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Posted 2 years ago

“I was really impressed by the customer service. We were kept in touch about the delivery and in fact our fireplace was delivered one day early. Have been very pleased with our fireplace and overall with the company.”

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Posted 2 years ago

“Ordered the thistle fireplace tiles & absolutely love them! For a hand finish the quality is outstanding. The colour & the detail is beautiful. Brand new but somehow managing to also look a touch antique. Delivery was rapid & all tiles arrived in pristine condition. VERY well packaged. Highly recommend!”

Helpful Report

Posted 2 years ago

Hi Michelle, Thanks very much for your review. It's good to hear that you were impressed with the new fireplace tiles as well as the service provided by our delivery partners. Your recommendation means a lot to us. Please do let us know if we can offer any further advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

Direct Fireplaces is rated 4.4 based on 978 reviews