Direct Fireplaces Reviews

Name: Direct Fireplaces
Address: 137 Wellington Road North, 137 Wellington Road North, Stockport
Rating: 4.43

4.4 Rating 1,007 Reviews

85 %

of reviewers recommend Direct Fireplaces

4.4

Based on 1,007 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Direct Fireplaces 5 star review on 1st February 2026

MR AND MRS PAUL GORYL

Direct Fireplaces 5 star review on 15th March 2025

David Smith

139

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Online order, simple and quick. One of very few websites that lists most of the relevant measurements of the appliances accurately and correctly. Prices were competitive too. Delivery was prompt and straightforward. Customer service was brilliant afterwards. I’d happily buy again from this company, even if it meant paying a little extra, just to get the reassurance and service on offer”

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Posted 2 years ago

Hi Nick, Thanks very much for your review and for taking the time to upload video of your new fire. It's great to hear that you were so happy with our online ordering system, delivery, prices and customer service, as these are all areas in which we strive to impress. Please don't hesitate to get in touch if we can offer any further advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Great service and products very happy with all.would recomend.”

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Posted 2 years ago

“Straightforward buying process, delivery on chosen date arrived by 10am. First class product, cannot fault the quality. Fitted already, looks beautiful.”

Direct Fireplaces 5 star review on 1st December 2023

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Posted 2 years ago

“Direct Fireplaces had a good selection of fires to choose from. I would have loved a marble stone surround but the style did not suit my 1960’s house. But they did have a Baxi surround which was easy to install and looks great. The process of buying and selecting a delivery date was easy and worked well. Great service and would recommend Direct Fireplaces for your consideration.”

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Posted 2 years ago

Hi Brian, Thanks for your review and for taking the time to upload a photo of your new fireplace. It's great to hear that you found our ordering and delivery process to be easy, and that you're happy with the new fireplace itself. Your recommendation means a lot to us; please do let us know if we can offer any further advice or assistance, Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Exceptional service.”

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Posted 2 years ago

“We are absolutely delighted with our new Fire Surround from Direct Fireplaces. Looks great, beautiful quality and very well packaged for delivery. Highly recommended!”

Direct Fireplaces 5 star review on 28th November 2023

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Posted 2 years ago

Hi Eddie, Thanks very much for your review and for taking the time to upload an image of your recently received fireplace. We agree that it looks great in your home! If we can assist further with any current or future orders, please don't hesitate to get in touch. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Really friendly and helpful staff who were accomodating when things didn't look quite right.”

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Posted 2 years ago

“very happy with new electric fire insert, from ordering to delivery all went very smoothly and we were kept informed of how order progressing. all spot on thank you”

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Posted 2 years ago

“We ordered the same fire we bought 15 years ago and it arrived on time and in good condotion”

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Posted 2 years ago

“Easy order process and delivered within a few days as promised (although with a different provider to the one sent in the confirmation email - it just turned up with no forewarning which day/time and left on doorstep!)”

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Posted 2 years ago

Hi, Thanks for your review. It's good to hear that it was easy to order and we hope that you've been enjoying your new fire. We try and advise where necessary that some items are shipped directly from the supplier to the customer. An email was sent to you on the 8/11/23 advising that 'we would like to confirm that your order has been dispatched via our parcel company DPD and will be with you on the next working day. You will receive a text message and/or an email from them to confirm the delivery time and from there you can reply directly to amend the delivery date/address or advise them a safe place to leave the item'. We can only apologise on behalf of the courier if instructions or expectations for delivery were not met and appreciate your feedback regarding this. This does help us to ensure that we can offer the best service that we can. Regardless, please do let us know if we can offer further assistance with any current or future orders. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Awesome fireplace, it works perfectly, thanks to the seller.”

Direct Fireplaces 5 star review on 21st November 2023

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Posted 2 years ago

“Very pleased with our new fire and was a really good price.”

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Posted 2 years ago

“Not got it set up yet but fast delivery and Greet fireplace”

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Posted 2 years ago

“all went to plan”

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Posted 2 years ago

“Purchase in showroom was easy and smooth. We were giver an estimated delivery of three weeks. It was delivered in two weeks. We were kept 'in the loop' during the two weeks. Delivery was also on time. We have not yet had a opportunity to inspect the delivered fire place in detail but, a cursory look suggests that it is in excellent condition. Currently due to be installed on Friday (two days time).”

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Posted 2 years ago

Hi Steven, Thanks very much for your review. We're glad to hear that everything went well with the delivery and we'll pass on your compliments to the Bromsgrove showroom. If we can offer any further advice or assistance, please don't hesitate to get in touch. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Such helpful friendly staff on telephone. Order arrived promptly and on time advised. Brillant company highly recommend”

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Posted 2 years ago

“Great, friendly service and a large choice of fireplaces to choose from.”

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Posted 2 years ago

“Excellent service , very high quality stone fire surround and gas fire, Would recommend to anyone.”

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Posted 2 years ago

“Superb service from placing our order though to deliver, would high recommend this company.”

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Posted 2 years ago

“Good range of gas and electric fires and helpful and knowledgeable sales assistants. With their helpful advice, it made choosing a new gas fire worry free.”

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Posted 2 years ago

Direct Fireplaces is rated 4.4 based on 1,007 reviews