Direct Fireplaces Reviews

Name: Direct Fireplaces
Address: 137 Wellington Road North, 137 Wellington Road North, Stockport
Rating: 4.42

4.4 Rating 978 Reviews

85 %

of reviewers recommend Direct Fireplaces

4.4

Based on 978 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Direct Fireplaces 5 star review on 1st February 2026

MR AND MRS PAUL GORYL

Direct Fireplaces 5 star review on 15th March 2025

David Smith

139

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really friendly and helpful staff who were accomodating when things didn't look quite right.”

Helpful Report

Posted 2 years ago

“very happy with new electric fire insert, from ordering to delivery all went very smoothly and we were kept informed of how order progressing. all spot on thank you”

Helpful Report

Posted 2 years ago

“We ordered the same fire we bought 15 years ago and it arrived on time and in good condotion”

Helpful Report

Posted 2 years ago

“Easy order process and delivered within a few days as promised (although with a different provider to the one sent in the confirmation email - it just turned up with no forewarning which day/time and left on doorstep!)”

Helpful Report

Posted 2 years ago

Hi, Thanks for your review. It's good to hear that it was easy to order and we hope that you've been enjoying your new fire. We try and advise where necessary that some items are shipped directly from the supplier to the customer. An email was sent to you on the 8/11/23 advising that 'we would like to confirm that your order has been dispatched via our parcel company DPD and will be with you on the next working day. You will receive a text message and/or an email from them to confirm the delivery time and from there you can reply directly to amend the delivery date/address or advise them a safe place to leave the item'. We can only apologise on behalf of the courier if instructions or expectations for delivery were not met and appreciate your feedback regarding this. This does help us to ensure that we can offer the best service that we can. Regardless, please do let us know if we can offer further assistance with any current or future orders. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Awesome fireplace, it works perfectly, thanks to the seller.”

Direct Fireplaces 5 star review on 21st November 2023

Helpful Report

Posted 2 years ago

“Very pleased with our new fire and was a really good price.”

Helpful Report

Posted 2 years ago

“Not got it set up yet but fast delivery and Greet fireplace”

Helpful Report

Posted 2 years ago

“all went to plan”

Helpful Report

Posted 2 years ago

“Purchase in showroom was easy and smooth. We were giver an estimated delivery of three weeks. It was delivered in two weeks. We were kept 'in the loop' during the two weeks. Delivery was also on time. We have not yet had a opportunity to inspect the delivered fire place in detail but, a cursory look suggests that it is in excellent condition. Currently due to be installed on Friday (two days time).”

Helpful Report

Posted 2 years ago

Hi Steven, Thanks very much for your review. We're glad to hear that everything went well with the delivery and we'll pass on your compliments to the Bromsgrove showroom. If we can offer any further advice or assistance, please don't hesitate to get in touch. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Such helpful friendly staff on telephone. Order arrived promptly and on time advised. Brillant company highly recommend”

Helpful Report

Posted 2 years ago

“Great, friendly service and a large choice of fireplaces to choose from.”

Helpful Report

Posted 2 years ago

“Excellent service , very high quality stone fire surround and gas fire, Would recommend to anyone.”

Helpful Report

Posted 2 years ago

“Superb service from placing our order though to deliver, would high recommend this company.”

Helpful Report

Posted 2 years ago

“Good range of gas and electric fires and helpful and knowledgeable sales assistants. With their helpful advice, it made choosing a new gas fire worry free.”

Helpful Report

Posted 2 years ago

“Thank you - the fireplace we bought is absolutely lovely - better than expected. The staff at Direct Fireplaces were really helpful and responded to any questions promptly. I was disappointed in the delivery service which did not arrive on the arranged day and no phonecall or contact from them letting us know that they were not coming. However, when I contacted Direct Fireplaces directly it was dealt with straight away. I would be happy to buy from Direct Fireplaces again.”

Helpful Report

Posted 2 years ago

“Very pleased with Direct Fireplaces. Ordered and delivered 2 days later. The electric fire both looks good and is easy to use with the remote.”

Helpful Report

Posted 2 years ago

“The staff is very professional and friendly”

Helpful Report

Posted 2 years ago

“Excellent service . Efficient and polite staff. Quick responses to any queries. I cannot fault Direct Fireplaces and would happily recommend them .”

Helpful Report

Posted 2 years ago

“Wonderful fire for my very large room heats very quickly”

Helpful Report

Posted 2 years ago

“Easy to order - product came direct from the manufacturer. Everything working - happy with service.”

Helpful Report

Posted 2 years ago

Direct Fireplaces is rated 4.4 based on 978 reviews