Direct Fireplaces Reviews

Name: Direct Fireplaces
Address: 137 Wellington Road North, 137 Wellington Road North, Stockport
Rating: 4.43

4.4 Rating 1,007 Reviews

85 %

of reviewers recommend Direct Fireplaces

4.4

Based on 1,007 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Direct Fireplaces 5 star review on 1st February 2026

MR AND MRS PAUL GORYL

Direct Fireplaces 5 star review on 15th March 2025

David Smith

139

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. Very pleased with our purchase.”

Direct Fireplaces 5 star review on 29th September 2023

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Posted 2 years ago

“Ordered a new fire and fire surround set. Looks beautiful and when a delivery hitch occurred the company went the extra mile to ensure it was delivered on time. Would highly recommend this company. Great choice of stock and sizes for all budgets and knowledgeable about their products.”

Direct Fireplaces 5 star review on 28th September 2023

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Posted 2 years ago

“Very efficient friendly service. Would definitely recommend to a friend.”

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Posted 2 years ago

“Excellent product and very good customer service”

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Posted 2 years ago

“I was really impressed by the customer service. We were kept in touch about the delivery and in fact our fireplace was delivered one day early. Have been very pleased with our fireplace and overall with the company.”

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Posted 2 years ago

“Ordered the thistle fireplace tiles & absolutely love them! For a hand finish the quality is outstanding. The colour & the detail is beautiful. Brand new but somehow managing to also look a touch antique. Delivery was rapid & all tiles arrived in pristine condition. VERY well packaged. Highly recommend!”

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Posted 2 years ago

Hi Michelle, Thanks very much for your review. It's good to hear that you were impressed with the new fireplace tiles as well as the service provided by our delivery partners. Your recommendation means a lot to us. Please do let us know if we can offer any further advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“great service.”

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Posted 2 years ago

“Absolute bargain and can’t believe the quality. Made our room look amazing”

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Posted 2 years ago

“Absolutely delighted with my fireplace sleeves. They arrived quickly and look fab. Would recommend Direct Fireplaces.”

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Posted 2 years ago

“Very good choice of fires at very reasonable prices. Items described clearly with dimensions. Delivery was prompt, product well packaged . Absolutely delighted with the fire & the excellent service.”

Direct Fireplaces 5 star review on 19th September 2023

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Posted 2 years ago

Hi Angela, Thanks very much for your review. It's great to hear that you were impressed with the service received from Direct Fireplaces, as well as the electric fire itself and the delivery. We always love seeing our fires in situ so the photos are greatly appreciated as well. Let us know if we can offer any further advice or assistance, Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Fast delivery.Very happy with gas fire purchased”

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Posted 2 years ago

“Great purchase , value for money , really good courier company very professional driver Thank you”

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Posted 2 years ago

“Great item absolutely love my new fire place. Would be handy if it came with instructions though but after a phone call i was emailed some. Love the interest free finance to really helped.”

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Posted 2 years ago

Hi Carrie-Anne, Thank you for your review. We are delighted to read that you love your new fireplace. We would love to see your fireplace up and running with a follow-up picture, to show off your purchase in style. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“V Excellent service, quality of product, communication & delivery, Product looks absolutely stunning now it has been installed, very pleased”

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Posted 2 years ago

Hi Andrew, Thanks for your review. We are delighted to hear that you are satisfied with your order. We would love to see your fire up and running with a follow-up picture, to show off your purchase in style. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“I am very pleased with my item it is just what I wanted and was a reasonable price, It was delivered on time and packaged very well, I would recommend Direct Fireplaces and would be happy to use them again.”

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Posted 3 years ago

“Beautiful, looks amazing, finishs off my living room. I would highly recommend this company. Came gully assembled.”

Direct Fireplaces 5 star review on 24th August 2023

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Posted 3 years ago

Hi Stephanie, Thanks for your review and for taking the time to upload a photo of the new fireplace suite. We agree that it looks great in your living room. Your recommendation means a lot to us. Please do let us know if we can assist further with any current or future orders, Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“I've not yet seen the fireplace properly as we are just on the end of decorating so in another week or so and it will be all assembled but from what I have seen it looks fantastic”

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Posted 3 years ago

Hi Evelyn, Thanks very much for your review. It's great to hear that the fire looks good and we trust that you're looking forward to this being fitted. If you're at all interested, we'd love to hear from you again with some photos or video once it is installed. Otherwise, please don't hesitate to get in touch if we can help further, Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Excellent service and delivery”

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Posted 3 years ago

“Excellent efficient service . Required a new part . Received in two days and fitted perfectly . Wil" recommend to friends for their fireplace needs”

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Posted 3 years ago

Hi James, Thanks for your review. We're pleased to hear that you found our service to be excellent and that the fire is now fitted. If you're at all interested, we would love to see an image or video of the fire in action. Don't hesitate to get in touch if we can offer any further advice or assistance, Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Lovely looking electric fire, easy to fit into existing fireplace, choice of crystals, pepples or logs included in price, remote included easy to set-up.”

Direct Fireplaces 5 star review on 21st August 2023

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Posted 3 years ago

Hi Peter, Thanks for your review. We really appreciate your having taken the time to upload a photo of the new fire. As you mention, our range of electric fires is designed around models that are attractive and easy to install. This makes them a fantastic choice for any room. Please don't hesitate to get in touch if we can offer any further advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

Direct Fireplaces is rated 4.4 based on 1,007 reviews