Direct Fireplaces Reviews

Name: Direct Fireplaces
Address: 137 Wellington Road North, 137 Wellington Road North, Stockport
Rating: 4.43

4.4 Rating 1,007 Reviews

85 %

of reviewers recommend Direct Fireplaces

4.4

Based on 1,007 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Direct Fireplaces 5 star review on 1st February 2026

MR AND MRS PAUL GORYL

Direct Fireplaces 5 star review on 15th March 2025

David Smith

139

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you - the fireplace we bought is absolutely lovely - better than expected. The staff at Direct Fireplaces were really helpful and responded to any questions promptly. I was disappointed in the delivery service which did not arrive on the arranged day and no phonecall or contact from them letting us know that they were not coming. However, when I contacted Direct Fireplaces directly it was dealt with straight away. I would be happy to buy from Direct Fireplaces again.”

Helpful Report

Posted 2 years ago

“Very pleased with Direct Fireplaces. Ordered and delivered 2 days later. The electric fire both looks good and is easy to use with the remote.”

Helpful Report

Posted 2 years ago

“The staff is very professional and friendly”

Helpful Report

Posted 2 years ago

“Excellent service . Efficient and polite staff. Quick responses to any queries. I cannot fault Direct Fireplaces and would happily recommend them .”

Helpful Report

Posted 2 years ago

“Wonderful fire for my very large room heats very quickly”

Helpful Report

Posted 2 years ago

“Easy to order - product came direct from the manufacturer. Everything working - happy with service.”

Helpful Report

Posted 2 years ago

“Very helpful staff and delivery on time”

Helpful Report

Posted 2 years ago

“Great service, we are really happy with our choice of fire and the assistance given by Fairways Fireplaces, Bromsgrove”

Helpful Report

Posted 2 years ago

Hi Mrs Hodgkins, Thanks very much for your review. It's great to hear that you were impressed by our Bromsgrove team's customer service and that you're pleased with the new fire. Let us know if we can offer any further advice or assistance, Kind regards, Direct Stoves & Fireplaces (and the Fairways Fireplaces team)

Posted 2 years ago

“Very happy with service. Still waiting for plumber to install”

Helpful Report

Posted 2 years ago

“I purchased a Celsi 16" XD Mk2 Inset Electric Fire to replace a redundant gas fire. Ordering online was easy, and the description of the unit was clear and comprehensive. Delivery was within the time stated and the protective packaging for the fire was extremely effective. The fitting instructions were clear, and the unit was installed without major alterations being required. The controls for the unit included remote, programmable operation which we have not used. The controls on the side of the fire are adequate for our needs. The fire has transformed the mood of the room, and the log effect with a variable flame control is very effective. A minor criticism is that the 'logs' are quite small and are more twig than log. Nevertheless, we are delighted with the product which was competitively priced and and recommend the excellent services of Direct Fireplaces unreservedly to any future customer.”

Helpful Report

Posted 2 years ago

Hi Alaster, Thanks very much for your review. It's good to hear that you found ordering to be easy and that the delivery and installation all went as planned. As you mention, we aim to offer the most impressive fires at the most competitive prices that we can. Your recommendation means a lot to us. Please do let us know if we can advise further. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Excellent service”

Direct Fireplaces 5 star review on 20th October 2023

Helpful Report

Posted 2 years ago

“Very good servis prompt dilivery.value for money so pleased wth fire”

Helpful Report

Posted 2 years ago

“I am very pleased with my fire. At first only half of it was delivered, I think mainly due to the courier, Nick Gadman was very helpful ,both during a phone call and later via email, and sorted my problems very quickly and kept me informed as to what was happening.”

Helpful Report

Posted 2 years ago

“Great product and customer service. Only small problem was the long purchase to delivery date (20 days) Delivery company excellent.”

Helpful Report

Posted 2 years ago

“This company were quick, good and very efficient. The only point was we were expecting the fire in a minimum of two to three days. It came in one day! Causing us a bit of bother. A very good company”

Direct Fireplaces 5 star review on 9th October 2023

Helpful Report

Posted 2 years ago

Hi Anthony, Thanks very much for your review. It's great to see the new electric fire up and running. It's also good to hear that you were impressed with the fire and the service received from Direct Fireplaces; our apologies on behalf of our delivery partner for the early delivery. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“We are delighted with our new gas basket, we had it fitted today and we are delighted”

Helpful Report

Posted 2 years ago

“Excellent arrived on time and very helpful”

Helpful Report

Posted 2 years ago

“Excellent communication. Fire arrived on time and when they advised it would. WE will use this company again to supply gas fires as a heating company.”

Helpful Report

Posted 2 years ago

Hi Rebecca, Thanks very much for your review. It's great to hear that you're so pleased with the new fire as well as our delivery service. If you'd be at all interested in uploading a photo or some video of the new fire in action, this would be greatly appreciated. Otherwise, please do let us know if we can help with any future orders. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“so easy to deal with,delivered really quick and well packaged would cetainly use again”

Helpful Report

Posted 2 years ago

“Absolutely fantastic service. 0rder placed and delivered exactly when they said it would be. The fire looks amazing. Cannot praise the service of this company enough - brilliant”

Helpful Report

Posted 2 years ago

Direct Fireplaces is rated 4.4 based on 1,007 reviews