Direct Fireplaces Reviews

Name: Direct Fireplaces
Address: 137 Wellington Road North, 137 Wellington Road North, Stockport
Rating: 4.42

4.4 Rating 978 Reviews

85 %

of reviewers recommend Direct Fireplaces

4.4

Based on 978 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Direct Fireplaces 5 star review on 1st February 2026

MR AND MRS PAUL GORYL

Direct Fireplaces 5 star review on 15th March 2025

David Smith

139

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good company, good price. Kept me informed all the way through the procedure. Very happy with their service and the quality of the product”

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Posted 10 months ago

“Happy with information given for us to make our choice of fireplace. The price and quality on display at the showroom were great. The fitters were competent and tidy in firstly removing our old fireplace and fitting our new Braga marble fireplace.”

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Posted 10 months ago

Hi Both, Thank you for your kind review. It's great to hear that you were so impressed by our range of fireplaces in the showroom. The new fireplace looks fantastic now that it has been installed. If we can offer any further advice or assistance then please do let us know, Kind regards, Direct Stoves & Fireplaces

Posted 10 months ago

“Really pleased with the service kept informed of everything very quick delivery I would recommend this company”

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Posted 10 months ago

“Absolutely fantastic fireplace great service fast delivery. 5 Star service”

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Posted 11 months ago

Hi David, Thank you for your review and for taking the time to upload a photo of the new limestone surround. Please don't hesitate to let us know if we can assist further, Kind regards, Direct Stoves & Fireplaces

Posted 11 months ago

“Easy to nagivate the choices available for my particular fireplace size. Your colleague was very helpful with specific information that I couldn't find and also confirmed the reason for a slight delay in delivery. The selected fire does everything as described and I am very happy with it.”

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Posted 11 months ago

Hi Laura, Thank you for your review. We're pleased to hear that our Sales team was so helpful and it's great to see the fire installed and in use. Please let us know if we can advise further. Kind regards, Direct Stoves & Fireplaces

Posted 11 months ago

“Can’t fault Direct Fireplaces. Helpful, friendly staff and a great choice of fires. They even held onto it for a couple of weeks until we were ready for it. The delivery company they used, however, left a lot to be desired. Sent the largest lorry ever, which struggled to get into the street (bin lorries have no problem, to give some context) with just a driver. I (female, nearing 60) had to help him get the pallet down from the lorry and carry it into the house. When we got it onto the driveway I suggested he released it from the pallet to make it lighter, and it was only later I realised he had left it and the plastic straps on the drive when he left. So in summary, 10/10 for Direct Fireplaces, 0/20 for the delivery company.”

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Posted 11 months ago

Hi Joanna, Thank you for your review. We are glad to hear that your ordering experience with Direct Fireplaces was so positive, though we are sorry for any inconvenience relating to the delivery. As per the delivery information on our website, and to quote the delivery email sent by our Dispatch team prior to receipt of the goods: "the haulage company delivering your goods operate a one man delivery with a Tail Lift vehicle and Pallet truck. The driver is not insured to enter the premises but can wheel the delivery wherever he can access with the Pallet truck". On this occasion, it appears that the driver was kind enough to agree to help carry the goods inside, but again we do try to advise where applicable that the driver would not take the pallet away with them. If you have any concerns relating to delivery of any future orders with us, please don't hesitate to give us a call, Kind regards, Direct Stoves & Fireplaces

Posted 11 months ago

“My original fireplace was not made anymore so I picked another. Delivery was good, all packaging removed and they placed it where I wanted. The fire is now up and running after I paid someone to install. Love it, looks great and throws out lots of heat. Will be buying another for my other fireplace soon. Recommend this company.”

Direct Fireplaces 5 star review on 6th March 2025

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Posted 11 months ago

Hi Lesley, Thanks again for your order and for your review. It's great to see the new fireplace up and running and it's fantastic to hear that you'll be ordering from us again. Your recommendation means a lot to us. If we can offer any other advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 11 months ago

“Amazing fire from Cheadle branch , the salesman Mike was very knowledgeable and friendly and helpful thanks again for amazing service highly recommend 👍👍”

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Posted 11 months ago

“10 /10 every thing was perfect service quality delivery”

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Posted 11 months ago

“Result. Very pleased with the fire. Nothing to not love. Nice folks to deal with. Thanks. Neil P”

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Posted 11 months ago

“Great price, delivery was quick and efficient, no complaints at all - I would recommend Direct Fireplaces without reservation.”

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Posted 11 months ago

“Purchased my fire couple of weeks ago and had it up and running in a couple of hours, first class transaction overall with very swift delivery, would highly recommend Direct Fires to future buyers.”

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Posted 1 year ago

“Great service and delivery very happy with my new fireplace”

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Posted 1 year ago

“Bought an electric fire. Needed gas and electric engineers to swap from a gas fire. This was arranged and carried out very efficiently. All done in one day as soon as fire in stock. We are very happy with the fire and the engineers could not have been better.”

Direct Fireplaces 5 star review on 13th February 2025

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Posted 1 year ago

“From the Sales enquiry to confirmation process; to the order progressing & delivery to fitting - every member of staff were attentive, responsive & professional. I have no hesitation in recommending Direct Fireplaces & I would certainly use them in the future.”

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Posted 1 year ago

“Excellent service”

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Posted 1 year ago

“Looks good, great price.”

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Posted 1 year ago

“Love the fireplace package I purchased from Direct Fireplaces. Not been installed yet, but I know it will look beautiful when in place. The perfect fireplace for our house renovation. The price and choice of fireplaces was really good. Customer service really helpful when needed. I will certainly use Direct Fireplaces for our next purchase.”

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Posted 1 year ago

“Excellent product and support when needed”

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Posted 1 year ago

“Excellent delivery service, only took 6 days from ordered... Very p leased with Crystal Fire, briiliant remote control , HIGHLY RECCOMENDED”

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Posted 1 year ago

Direct Fireplaces is rated 4.4 based on 978 reviews