Direct Fireplaces Reviews

Name: Direct Fireplaces
Address: 137 Wellington Road North, 137 Wellington Road North, Stockport
Rating: 4.42

4.4 Rating 978 Reviews

85 %

of reviewers recommend Direct Fireplaces

4.4

Based on 978 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Direct Fireplaces 5 star review on 1st February 2026

MR AND MRS PAUL GORYL

Direct Fireplaces 5 star review on 15th March 2025

David Smith

139

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The delivery driver was helpful and on time. The items were good quality and well packaged. We're looking forward to seeing it installed.”

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Posted 7 months ago

“Such a fantastic showroom so many fires on display definitely the best in the area. Sales team are well informed and helpful. Would highly recommend”

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Posted 7 months ago

“I ordered my gas fir on Thursday evening and it was delivered on the Saturday afternoon impressive indeed”

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Posted 7 months ago

“Ordered a Celsi Ultiﬂame Ultra Autograph Inset Electric Fire, was told to expect delivery in two weeks. True to their word it arrived as promised. It has been installed and the wife is very happy with it. "Happy wife Happy Life". The only criticism would be receiving no heads up on the actual delivery date from the courier. Just fortunate that we happened to be in when it arrived.”

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Posted 7 months ago

“Very Happy with our purchase, very helpful with advice and would definitely recommend you to anyone looking to upgrade their fire”

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Posted 8 months ago

Hi Raymond, Thanks again for your order and for your review. It's great to hear that you were impressed with the advice received in our showroom, and thanks so much for the photo of the installed fireplace and gas fire. Your recommendation would mean a lot to us. Please let us know if we can offer any further advice or assistance, Kind regards, Direct Stoves & Fireplaces

Posted 8 months ago

“I recently bought the Rydal limestone fireplace with the Celsi Accent brass fire. I was kept informed from the day I placed my order up until the day of the delivery. I had a slight problem with the fire which Claire rectified for me and all was sorted the next day. Fantastic service.”

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Posted 8 months ago

“Very professional very clean and tidy would definitely use direct fires again”

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Posted 8 months ago

“Pleasant experience”

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Posted 8 months ago

“Good competitive pricing, good delivery service and quick to deliver.”

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Posted 8 months ago

“Great service,the fitters were clean and efficient.”

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Posted 8 months ago

“Very good service, but don't tell you the fire arrives on a pallet which you have to dispose of”

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Posted 8 months ago

“Excellent service both in the showroom and by the fitter in my home. Excellent value for money.”

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Posted 8 months ago

“minor problem with instuctions supplied by manufacturers,sorted out immediatley by direct ,would certainly recommend to others”

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Posted 8 months ago

“We have been customers of the Bromsgrove branch for many years, prefering to shop local. They have always been warm and helpful, with plenty stock offerings and technicall help. Our latest delivery was quick and efficient, on time and polite.”

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Posted 9 months ago

Hi Ian, Thanks very much for your kind review. We are thrilled to hear of your positive experiences with our Bromsgrove showroom. Our sales team is always happy to help, and it's great to hear that our local delivery driver was as punctual and polite as we've come to expect. Please don't hesitate to get in touch if we can assist with any past or future orders, Kind regards, Direct Stoves & Fireplaces

Posted 8 months ago

“We ordered a black granite hearth and some fireplace tiles. Really pleased with both and the quality of the tiles, especially. Both items were well packaged and delivered within days of each other. The customer service person I rang and the couriers were extremely helpful, tradional and experienced peple. Great products and excellent service. Cannot fault and would thoroughly recommend.”

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Posted 9 months ago

“First class service”

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Posted 9 months ago

“Very good service, delayed delivery when requested. Very happy with fire.”

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Posted 9 months ago

“Got a fire at a great price, delivered on time. What more could you want!”

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Posted 9 months ago

“Excellent service engineers Very efficient Staff in the shop explained in detail the product Service very good”

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Posted 10 months ago

“Helpful, acurate and on time”

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Posted 10 months ago

Direct Fireplaces is rated 4.4 based on 978 reviews