Direct Fireplaces Reviews

Name: Direct Fireplaces
Address: 137 Wellington Road North, 137 Wellington Road North, Stockport
Rating: 4.43

4.4 Rating 1,007 Reviews

85 %

of reviewers recommend Direct Fireplaces

4.4

Based on 1,007 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Direct Fireplaces 5 star review on 1st February 2026

MR AND MRS PAUL GORYL

Direct Fireplaces 5 star review on 15th March 2025

David Smith

139

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely gorgeous fireplace and very well made, just looks exactly what was on the pictures! Stunning.”

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Posted 10 months ago

“Excellent. Good service all round. Product ticks all the boxes.”

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Posted 10 months ago

“All good, does the job quietly and effectively. Arrive AOK no problems. 10 /10”

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Posted 10 months ago

“Excellent customer service. Very helpful in assisting in my chojce. Workmen very professional when it was fitted. Highly recommend.”

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Posted 10 months ago

“Very satisfactory experience. Website showed comprehensive stock and was easy to navigate. Having placed the order it was expedited quickly and delivered in good time with plenty of explanation of progress.”

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Posted 10 months ago

“i first purchased the fire with judith she was very helpfull upon opening boxes the fret was brass it should have been black i then spoke to nick about the fret he said he would contact burley which he did i received brass fret 2 days later nick was very helpfull aswell / i am very satisfied with the service i received”

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Posted 10 months ago

“Very good service, helpfull chap in the shop knowledgeable about the products and assisted in my choice.”

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Posted 10 months ago

“I was reluctant to replace my Optymist fire. I settled for a Dimplex Torridon in black nickel, and I am so pleased I did. It is a beautiful fire and DirectvFireplaces was selling it at the cheapest price I could find. A great buy and quick free delivery.”

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Posted 10 months ago

“Fireplace absolutely perfect I requested a copy invoice because first one had disappeared when I had IT problems Customer service was so efficient with follow up messages to make sure I had everything I needed Can't fault them”

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Posted 10 months ago

“Excellent advice, service and delivery.”

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Posted 10 months ago

“Fantastic customer service. Fire has been fitted and looks amazing. After sales customer service and support is second to none. Would highly recommend Direct Fireplaces.”

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Posted 11 months ago

“So happy with the refit of the fireplace and the new gas fire. Abel to keep the carpet and patch up the wall paper.”

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Posted 11 months ago

“Well packaged and fast delivery.customer service was second to none”

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Posted 11 months ago

“Direct Fireplaces was the only store that actually know what a 'fire surround' was, which amazing as it sounds, is true ;(.... Once ordered all communication was thorough and informative and the delivery of the product actually happened earlier than was planned! A great buying experience that I would recommend to anyone looking to purchase a quality electric fire or associated accessories!”

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Posted 11 months ago

“Amazing company, just love my fire. Updates from company regularly and delivery was brillisnt”

Direct Fireplaces 5 star review on 28th August 2025

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Posted 11 months ago

“Absolutely thrilled with my beautiful new fireplace supplied by you! Looks very classy and easy to fit. Fabulous thank you.”

Direct Fireplaces 5 star review on 26th August 2025

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Posted 11 months ago

“Very helpful and knowledgeable staff. Job done efficiently”

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Posted 11 months ago

“Looks amazing. Installed ourselves and wasn't as hard as we thought Great value for money”

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Posted 11 months ago

“Great service from Andy at direct fireplaces Bromsgrove, took delivery at the branch and inspected fireplace, kept in store until we were ready to take delivery and the delivered to the room as I was unable to move myself. Will definitely recommend to friends.”

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Posted 11 months ago

“Lady called Jude who dealt with me was a credit to the Company”

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Posted 11 months ago

Direct Fireplaces is rated 4.4 based on 1,007 reviews