Direct Fireplaces Reviews

Name: Direct Fireplaces
Address: 137 Wellington Road North, 137 Wellington Road North, Stockport
Rating: 4.43

4.4 Rating 1,007 Reviews

85 %

of reviewers recommend Direct Fireplaces

4.4

Based on 1,007 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Direct Fireplaces 5 star review on 1st February 2026

MR AND MRS PAUL GORYL

Direct Fireplaces 5 star review on 15th March 2025

David Smith

139

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From the Sales enquiry to confirmation process; to the order progressing & delivery to fitting - every member of staff were attentive, responsive & professional. I have no hesitation in recommending Direct Fireplaces & I would certainly use them in the future.”

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Posted 1 year ago

“Excellent service”

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Posted 1 year ago

“Looks good, great price.”

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Posted 1 year ago

“Love the fireplace package I purchased from Direct Fireplaces. Not been installed yet, but I know it will look beautiful when in place. The perfect fireplace for our house renovation. The price and choice of fireplaces was really good. Customer service really helpful when needed. I will certainly use Direct Fireplaces for our next purchase.”

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Posted 1 year ago

“Excellent product and support when needed”

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Posted 1 year ago

“Excellent delivery service, only took 6 days from ordered... Very p leased with Crystal Fire, briiliant remote control , HIGHLY RECCOMENDED”

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Posted 1 year ago

“Great Price, arrived promptly and all looks great and exactly as described.”

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Posted 1 year ago

“Good, professional service. Delivery problem sorted swiftly, politely and efficiently”

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Posted 1 year ago

“The service from Direct fire places was good, there customer services is good but there couriers let them down for delivery”

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Posted 1 year ago

“Very pleased with the fire and the help given once I got to the shop in Stockport all sorted and fitted in just four days”

Direct Fireplaces 5 star review on 17th December 2024

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Posted 1 year ago

Hi Ian, Thank you for your review and for taking the time to upload some photos of the new fire. It's fantastic to hear that our Stockport showroom team was so helpful throughout the order process. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“So pleased with the service I received,they were very helpful and answered my questions about the gas fire I had chosen making it much easier for me”

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Posted 1 year ago

“Bought fire place from yourselves great product looks lovely in situ quality service from you turned up when stated would recommend”

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Posted 1 year ago

“Although the fire is brilliant, the delivery was a total mess up. We arranged a day for delivery. But it came a day early and no one was in. We then had to arrange for someone to be in to receive the fire , the next day. So not happy with it.”

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Posted 1 year ago

Hi Keith, Thank you for your positive review under the circumstances. It's fantastic to hear that you were so impressed with the gas fire. We can only apologise for the early delivery and we do appreciate the inconvenience. Our dispatch team had requested delivery of the fire on the 29/11/24 as per your preference, and it appears that the courier had then loaded the parcel for an earlier date. If there is anything else that we can do to assist at this stage then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Nice easy purchase, ex display electric fire”

Direct Fireplaces 5 star review on 3rd December 2024

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Posted 1 year ago

“they were recommended to me by another satisfied customer. I found them to be knowledgeable, proactive and efficient. Communication was fantastic which is rare these days. The fire I thought I wanted was not the one that fitted my needs. They listened to my concerns over arthritis with switches and accessability. I have now had the one they recommended fitted and it is marvellous and it was cheaper than the one I had originally had in mind. This was the first store where I felt the staff knew their fires. An excellent experience and I would certainly recommend them”

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Posted 1 year ago

“All went to plan and really pleased with our new fire.”

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Posted 1 year ago

“Beautiful fire looks very real and love the crackle sound of wood burning”

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Posted 1 year ago

“Really good from start to finish. Initially Dylan with purchase and planning, to Tom for fitting. Thank you. Nick”

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Posted 1 year ago

“We visited the showroom and had very helpful advice from the staff. We came away, looked and chose online and went back to order from the showroom. Delivery was very quick as promised and we are now very pleased with our product.”

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Posted 1 year ago

“Very helpful. Great fireplace.”

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Posted 1 year ago

Direct Fireplaces is rated 4.4 based on 1,007 reviews