Direct Fireplaces Reviews

Name: Direct Fireplaces
Address: 137 Wellington Road North, 137 Wellington Road North, Stockport
Rating: 4.42

4.4 Rating 978 Reviews

85 %

of reviewers recommend Direct Fireplaces

4.4

Based on 978 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Direct Fireplaces 5 star review on 1st February 2026

MR AND MRS PAUL GORYL

Direct Fireplaces 5 star review on 15th March 2025

David Smith

139

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and information. Was able to purchase immediately and the fire slotted in to the surround beautifully.”

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Posted 1 year ago

“We were looking to replace our existing rather dated fireplace and visited Direct Fireplaces. I cannot thank them enough, excellent service and assistance from the beginning to selection, purchase and delivery. Personal, helpful and professional.”

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Posted 1 year ago

“Excellent. The staff at the showroom. Leanne in Manchester. Delivery and fitting all very efficient and helpful. And the fireplace looks fabulous”

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Posted 1 year ago

“The staff at the showroom and on the phone when organising the disconnection and installation of the fire were extremely helpful and very friendly. The 2 contractors that came out to the property were also extremely helpful and professional.”

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Posted 1 year ago

“Direct Fireplaces have a wide range of fireplaces and surrounds that will suit all budgets. We just wanted a small wall-mounted electric fire, but one with a bit of style and that would add character to an otherwise plain room in our grade-II listed barn conversion, but equally which wouldn't cost the earth. We found such a fire among the many available. I did have a technical question to ask, that I submitted to the website, and was pleased to get a response a couple of days later. The fire was delivered shortly afterwards, and we are very pleased with it. A word of caution though. I contacted the installation team to see about the possibilility of the fire being installed professionally (I am not the best at DIY), but was shocked to be quoted £265, which is a ludicrous amount, especially when I opened the instructions and found all that was needed were 4 holes being drilled into the wall !”

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Posted 1 year ago

“Would recommend Direct Fireplaces, the staff were very friendly and helpful, answering a couple of queries I had promptly. The fire was delivered on the date and time agreed. The trim was out of stock at time of ordering but I was informed when it had arrived and a member of staff delivered it the same day!”

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Posted 1 year ago

“Great service lots of help given, thoroughly satisfied.”

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Posted 1 year ago

“Fireplace looks great”

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Posted 1 year ago

“Great service & pleased with the quality of the Fireplace”

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Posted 1 year ago

“We drove over to Bromsgrove where we were greeted by two of your sales team and immediately offered a cup of coffee. After just ten minutes, we had found exactly what we wanted and made the purchase at a very fair price. Within five days, as promised, it had arrived. The installation took me half an hour. We are extremely pleased and would recommend your company to anybody. Many thanks to all involved. Colin Boyson, Kislingbury, Northampton.”

Direct Fireplaces 5 star review on 1st October 2024

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Posted 1 year ago

Hi Colin, Thank you for your kind review and thanks again for visiting us in the Bromsgrove showroom. It's great to hear that your electric fire arrived in good time and that it was easy to install. Your recommendation would mean a lot to us. If we can offer any further advice or assistance then please don't hesitate to let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Ordered and delivered within a couple of days. Would highly recommend brilliant service.”

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Posted 1 year ago

“Very easy online ordering. Good website. Many items to choose from and well informed. Prompt service and delivery.”

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Posted 1 year ago

“The quality and price are excellent as was the delivery. Will have no qualms in recommending Direct Fireplaces.”

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Posted 1 year ago

“I phoned the company to order a mantle piece rather than order it on-line, as I was unsure of a few things, the sales line staff were amazing they gave great advice and instead of pressuring me to make the sale they advised me to check and double check before placing the order. My mantle piece arrived last week and was installed today and it is absolutely stunning, I am over the moon with the look and the quality. I would highly recommend using this company”

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Posted 1 year ago

“Looks smart and was apparently easy to fit. Hasnt been used yet, so have to wait and see!”

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Posted 1 year ago

“Ordered granite hearth over the phone. Guy I spoke to was polite, knowledgeable and informative. Hearth delivered within days on time. Very professional. Would recommend”

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Posted 1 year ago

“Excellent service Phil was lovely did an amazing job really pleased”

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Posted 1 year ago

“Ordered in line and excellent fast delivery. Very pleased with this company and wouldn't hesitate to purchase again from them in the future.”

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Posted 1 year ago

“Great fire, great price & really quick delivery 👏 can't fault direct fireplaces. Would recommend to anyone 😊”

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Posted 1 year ago

“A seamless experience, from the great advice in the showroom to the fitting of our new fire. The customer service is excellent, we were kept informed every step of the way. We are delighted with our new fire. We just have to wait for the cold weather so that we can really enjoy it!”

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Posted 1 year ago

Direct Fireplaces is rated 4.4 based on 978 reviews