Direct Fireplaces Reviews

Name: Direct Fireplaces
Address: 137 Wellington Road North, 137 Wellington Road North, Stockport
Rating: 4.36

4.4 Rating 729 Reviews

83 %

of reviewers recommend Direct Fireplaces

4.4

Based on 729 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Direct Fireplaces 5 star review on 20th March 2024

116

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A REALLY GOOD SERVICE FROM DIRECT FIREPLACES.GREAT VALUE FOR THE PRODUCT I BOUGHT. DELIVERED FREE OF CHARGE AND ARRIVED ON TIME .”

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Posted 2 months ago

Hi James, Thanks very much for your kind review. It's great to hear how impressed you were with the service received from Direct Fireplaces and our delivery partner. As you mention, we offer free one-man delivery throughout the UK mainland so that customers can receive their new fireplaces quickly and affordably. If we can assist further with any current or future orders then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 2 months ago

“Everything was fine.”

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Posted 2 months ago

“Excellent customer service when there was a glitch over online payment, with a representative calling back within 10 minutes to sort out the problem. Prompt delivery of the fire.”

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Posted 2 months ago

Hi Carol, Thanks very much for your review. We're sorry to hear that there was an issue with online payment but we're glad that our sales team were able to get the order sorted in a timely manner. Let us know if we can offer any further advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 2 months ago

“Absolutely brilliant company. Everyone so helpful. Fitter was amazing. Would definitely recommend.”

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Posted 2 months ago

“Service was fantastic, installation was fantastic, also Steve installed a new boiler thermostat, he did a fantastic job and would fully recommend him.”

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Posted 2 months ago

Hi Nick, Thanks very much for your order and for your review. We trust that you're enjoying the new fire and it's great to hear that the installation went well. Please do let us know if we can offer any further advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 2 months ago

“Very helpful. Couldn't fault the service”

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Posted 2 months ago

“Absolutely excellent service, ordered on line which was relatively easy, order acknowledged immediately, delivery date given and fire delivered on time. Fire it self is excellent our fitter said it was great quality. Couldn't be happier. Thank you.”

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Posted 3 months ago

Hi Fred, Thanks very much for your order and for your kind review. It's great to hear that you have been so impressed by the service received as well as the new fire. If we can offer any other advice or assistance then please don't hesitate to let us know. Kind regards, Direct Stoves & Fireplaces

Posted 3 months ago

“Just brilliant service...need say no more”

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Posted 3 months ago

“Wide choice of fires and great expertise in helping to decide on the right fire.”

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Posted 3 months ago

Hi, Thank you once again for your order, and for taking the time to upload such a lovely photo of the new fire. It's great to hear that you were impressed with our gas fire range and that our team was so helpful in finding you the right product for your needs. If we can offer any further advice or assistance then please don't hesitate to get in touch, Kind regards, Direct Stoves & Fireplaces

Posted 3 months ago

“The fire we chosen is lovely The men were so helpful We got fire and fireplace 9 years ago They knew what size fire that we needed Very helpful And it easy their the next day”

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Posted 3 months ago

“Quick to sort out the problem we had with the initial slips.”

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Posted 3 months ago

“Fire was as discribed easy to fit and looks great just what we were looking for at a great price.”

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Posted 3 months ago

“From ordering to delivery, 4 days with regular email updates. Well packaged product. Installed well and looks lovely, easy controller. Wanted glass for chimney draughts 😊”

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Posted 3 months ago

“The information give on the web page was excellent, and delivery was prompt. We had to call customer service for a minor problem, our problem was dealt with by a very helpful and friendly member of staff. Very satisfied”

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Posted 3 months ago

“An excellent company to deal with. Delivery was excellent and on time. Great product. Sales team staff were very helpful and pleasant to deal with.”

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Posted 3 months ago

Hi Martin, Thanks again for your order and for your very kind review. It's great to hear that you're impressed with the new fireplace. We'll let both our sales team and our delivery partner know to keep up the good work! Please don't hesitate to let us know if we can offer any further advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 3 months ago

“Very please with the fire . And it arrived when they said.”

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Posted 3 months ago

“Visited fairways fireplaces Bromsgrove and was happy with the advice given. I purchased a fire suite the delivery guys were great delivering to my first floor flat. I am very happy with the fire that I have chosen”

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Posted 3 months ago

Hi Martyn, Thank you again for your order, and for your review. It's great to hear that you've been impressed with the service received via our Bromsgrove showroom and that you're happy with the fire received. If we can offer any other advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 3 months ago

“We are very pleased with the fire and the two engineers who fitted the fire”

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Posted 3 months ago

Hi Sam, Thanks again for your order, and for your review. We're glad to hear that you were so pleased with the fire received, and that our fitting team was able to arrange installation for you as well. Please do let us know if we can offer any other advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 3 months ago

“So glad we went to Direct Fireplaces to order our new 16inch flame beam edge electric fire. I ordered it on the Monday before Xmas never expecting to get it before Xmas. I needn’t have worried as it was delivered on the Thursday before Xmas. First class service from everyone I spoke too. Can’t rate this company highly enough.”

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Posted 4 months ago

Hi Michael, Thanks for your review. It's good to hear that you were so impressed with the service received from Direct Fireplaces. We'll be sure to congratulate the team on a job well done. Please do let us know if we can offer any further advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 4 months ago

“Prompt and polite service”

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Posted 4 months ago

Direct Fireplaces is rated 4.4 based on 729 reviews