Direct Fireplaces Reviews

Name: Direct Fireplaces
Address: 137 Wellington Road North, 137 Wellington Road North, Stockport
Rating: 4.43

4.4 Rating 1,007 Reviews

85 %

of reviewers recommend Direct Fireplaces

4.4

Based on 1,007 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Direct Fireplaces 5 star review on 1st February 2026

MR AND MRS PAUL GORYL

Direct Fireplaces 5 star review on 15th March 2025

David Smith

139

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi I love my fire suround looks fantastic thank you”

Helpful Report

Posted 4 years ago

“Competitive prices and friendly efficient staff, I was very impressed with Direct Fireplaces. I am delighted with the Celsi electric fire as well.”

Helpful Report

Posted 4 years ago

“Fire not as pictures and no information on electric fire if the information had been available I would not have purchased cast surround is beautiful but the electric fire is useless”

Helpful Report

Posted 4 years ago

“Very efficient service. We are so pleased with the fire and could not believe how quickly it was delivered. Would not hesitate to recommend you.”

Helpful Report

Posted 4 years ago

“Really quick delivery. Great product”

Helpful Report

Posted 4 years ago

“Great service delivery on time willl use them again”

Helpful Report

Posted 4 years ago

“Direct fireplaces were very helpful. My fire was delivered on time.great delivery service. And my fire is beautiful, thank you.”

Helpful Report

Posted 4 years ago

“Happy with our new fire and service. Delivered promptly. Used a discount code to bring it to just below a competitors price so bonus.”

Direct Fireplaces 5 star review on 1st December 2021

Helpful Report

Posted 4 years ago

“Really pleased with my efficency fire the heat it kicks out is amazing well worth spending a little more to get a higher output mine is 4.2. The guarantee 15 years is an added bonus”

Helpful Report

Posted 4 years ago

“May I firstly state, we did know exactly which fire that we wanted. With that in mind, we initially approached a high end furniture store in Hollinwood (no names mentioned). They quoted a price but also said there was a 12 week delay in the delivery and there would also be a delivery fee. This wasn’t acceptable so we researched the web and found this company who were able to provide the fire. This is where we had a few pleasant surprises, the cost was £30 cheaper, there is no delivery charge and, best of all, they delivered within THREE days. Having checked the item I am more than pleased with it and the company who supplied it, they are 5 star sellers and deserve to be given serious consideration when anyone is debating on purchasing an electric fire.”

Helpful Report

Posted 4 years ago

“Wonderful service fire arrived on time good strong fire happy with our purchase would recommend Direct Fireplaces. Many thanks.”

Helpful Report

Posted 4 years ago

“Nice range of fireplaces, helpful gent at the showroom, easy and hassle free ordering. Reliable and quick delivery and fire surround was very well wrapped /protected. Very pleased. Would recommend.”

Direct Fireplaces 5 star review on 24th November 2021

Helpful Report

Posted 4 years ago

“good service , easy to order and notified upon delivery what more can you ask for . in regards to the Covid situation my order was not affected which was a positive.”

Helpful Report

Posted 4 years ago

“Great electric fire, fast delivery and great customer service”

Helpful Report

Posted 4 years ago

“I bought the Emberglow gas fire by 'phone. The lady dealing with the purchase was very helpful & I received the fire 5 days later. On having the fire installed the plumber found the coals to be cracked. I 'phoned Direct Fireplaces & new coals arrived 3 days later. I'm hoping the fire will be as good as my previous one!”

Helpful Report

Posted 4 years ago

“My Robinson Willey Fireglow arrived with packaging partly torn, after opening, two of the four small pins which the front hooks onto were missing, assumed to have fallen out. Numerous calls to Direct Fireplaces, who have done their best to get the two pins have proved negative What does one do to obtain two pins that would fit in an envelope, at the moment the fire sits without its front. Most disappointed with RW. K Sturgess”

Helpful Report

Posted 4 years ago

“Outstanding customer service. Friendly, knowledgeable and easy to speak to. They explained everything I needed to know in regards to our choice of fire and surround and kept us up to date in regards to delivery. When the courier was unable to meet the agreed timescale for delivery the staff at Direct Fireplaces sought an explanation from them and chased it up, keeping us informed throughout. Absolutely beautiful, quality fire and surround. Thoroughly reccomend this company.”

Helpful Report

Posted 4 years ago

“Excellent delivery service.”

Helpful Report

Posted 4 years ago

“We ordered a Flavel Emberglow from Direct Fireplaces as the cost of this fire was the best we could find. This was to replace a previous Flavel Emberglow bought at least 20 years ago. The service was exemplary from ordering to receiving our fire. It arrived in first class condition and has just been fitted by our local gas engineer. Everything is perfect so we are very satisfied customers. Thank you”

Helpful Report

Posted 4 years ago

“From ordering our celsi fireplace suite, and price matching direct fireplace we're amazing... very helpful and polite staff and also arranged a delivery day which was convenient due to my work comittments... very impressed!”

Helpful Report

Posted 4 years ago

Direct Fireplaces is rated 4.4 based on 1,007 reviews