Direct Fireplaces Reviews

Name: Direct Fireplaces
Address: 137 Wellington Road North, 137 Wellington Road North, Stockport
Rating: 4.43

4.4 Rating 1,007 Reviews

85 %

of reviewers recommend Direct Fireplaces

4.4

Based on 1,007 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Direct Fireplaces 5 star review on 1st February 2026

MR AND MRS PAUL GORYL

Direct Fireplaces 5 star review on 15th March 2025

David Smith

139

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service from start to finish and will help you all through the process”

Direct Fireplaces 5 star review on 14th July 2021

Helpful Report

Posted 4 years ago

“Very efficient organisation, answered questions promptly.”

Helpful Report

Posted 4 years ago

“Excellent service and pricing with quick delivery which is all you need The product arrived well packaged which is what you need with such a fragile item would not hesitate to recommend”

Helpful Report

Posted 4 years ago

“Very quick delivery. Good and responsive customer service. One of the time we have ordered was out of stock. A refund was agreed and processed promptly.”

Helpful Report

Posted 4 years ago

“first class very helpful Thank you”

Helpful Report

Posted 4 years ago

“product was ok but not the best for the price . also I'm still waiting to receive my invoice”

Helpful Report

Posted 4 years ago

“The fireplace was much smaller than I expected and the jnstructions were not great, otherwise the fire is lovely”

Helpful Report

Posted 4 years ago

“We had the good fortune to buy our new fire from Direct Fireplaces, from purchase, delivery and after sales service we could not be happier. I would highly recommend this friendly professional company.”

Helpful Report

Posted 4 years ago

“Good choice of fire places, easy to order. Fire place is gorgeous and exactly what we needed size wise. Good delivery, could improve communication.”

Direct Fireplaces 5 star review on 28th June 2021

Helpful Report

Posted 4 years ago

“Simple to use website with plenty of choice. Great product, great service and fast delivery with no worries or stress. A pleasure doing business, would recommend to anyone looking for a gas fire.”

Helpful Report

Posted 4 years ago

“Very helpful and easy to talk to staff, we ordered an inset gas fire and marble fire surround, both delivered quickly and are still in boxes due to the fact we now need a flue lining fitted into the chimney, I was surprised the marble fire surround came in various parts to be built up together but I'm sure it will fantastic when it's all fitted”

Helpful Report

Posted 4 years ago

“There were two issues with the order one missing item and one item was incorrect but both were swiftly sorted upon contacting the company. Quality of goods seems very good. Very friendly service.”

Helpful Report

Posted 4 years ago

“Fire fits and works beautifully”

Helpful Report

Posted 4 years ago

“Excellent service and very pleased with my new fire.”

Helpful Report

Posted 4 years ago

“I am very pleased with the Gas Fire. It looks amazing and the service was fantastic. We'll done and many thanks.”

Helpful Report

Posted 4 years ago

“Direct Fireplaces were able to source a fire nobody had in stock for us, which solved a big wait for our customer. We then had an issue with a broken part in the box which Sarah B was on the case really quickly and got sorted next day extremely impressive. Thank you Direct Fireplaces we will be buying from you again. Steve Guffick Director G4 Gas”

Helpful Report

Posted 5 years ago

“Very pleased with fire surround”

Helpful Report

Posted 5 years ago

“I have used this company twice now to purchase a cast iron radiator and a complete fireplace package. The prices are very competitive and the customer service is excellent. They matched a price for me and the delivery was swift and trouble free. I would recommend them and should I need anything in the future, I will definitely be using them again!”

Helpful Report

Posted 5 years ago

“excellent product. very helpful delivery service.would recommend anywhere”

Helpful Report

Posted 5 years ago

“Fireplace very nice but damaged in a few places”

Helpful Report

Posted 5 years ago

Direct Fireplaces is rated 4.4 based on 1,007 reviews