Direct Fireplaces Reviews

Name: Direct Fireplaces
Address: 137 Wellington Road North, 137 Wellington Road North, Stockport
Rating: 4.42

4.4 Rating 976 Reviews

85 %

of reviewers recommend Direct Fireplaces

4.4

Based on 976 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Direct Fireplaces 5 star review on 21st September 2025

MR AND MRS PAUL GORYL

Direct Fireplaces 5 star review on 15th March 2025

David Smith

Laura

138

Anonymous

Anonymous // 01/01/2019

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“excellent product, rapid delivery”

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Posted 4 years ago

“We have still not received our fire place and you have had our money £900 for over a month please advise when my goods will be delivered chris Burton”

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Posted 4 years ago

Hi Beverley Sorry you weren't happy with the length of time your goods took to arrive. When you placed the order we advised you that the goods were due in on the towards the end of May which would've been 2 weeks after the order. Looking at the notes on your order I can see 4 days after that we were advised that that date had been pushed back to the 7th June. I know we stated on the web site that delivery would be 10 - 14 days and I apologise we missed the estimated delivery and the goods took just over 3 weeks to arrive. Many Thanks

Posted 4 years ago

“Should not have to post with a stamp the Guarantee back to you when bought and paid online !!”

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Posted 4 years ago

“The branch in Stockport where we purchases the fireplace was excellent. Nothing was too much trouble for the young man who served us. He answered all our questions giving us the pros and cons for each item, and in the end we were very satisfied with our purchase.”

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Posted 4 years ago

“Finally got fireplace bit disappointed not as good as I thought expensive for what it is”

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Posted 4 years ago

“Very happy in the end. First fireplace was ordered but very late delivery date. So they gave us two alternatives one of which was slightly more expensive. Delivered on the dot. Next door neighbour helped with the installation as very heavy on your own. Looks great, Thank you to Paul.”

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Posted 4 years ago

“Very good price quick delivery and very professional to deal with highly recommend Thanks”

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Posted 4 years ago

“Excellent quality fireplace, so pleased with it. Great service from delivery team.”

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Posted 4 years ago

“Very pleased with the fireplace, even better than we could have imagined. Soundly built and just makes our lounge look very comfortable.”

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Posted 4 years ago

“Cant fault Direct Fireplaces ..speedy delivery and kept upto date..even got to pick the delivery day.The fire itself exceeded our expectations.”

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Posted 4 years ago

“Worst customer services I have ever dealt with. Delivery way overdue , kept getting told I would expect a call for delivery but never comes , have to chase them up myself.The women told me when I get the call it will be delivered within 24 hours , I got the call eventually and was told it will be there on the Friday , 5 Days later, not the 24 hours she claimed. Plenty of other better online companies you can purchase fireplaces from. AVOID!!!”

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Posted 4 years ago

Hi William I'm sorry if you feel you were messed around on the delivery of your fireplace. Looking at the notes you placed the order on the evening of the 3rd May. We e-mailed you on the 4th May to confirm the order and advised that delivery would be 15 - 20 working days but the haulage company would call and confirm a delivery date. You called and chased the delivery on the 18th May and you were advised that the goods would be delivered late the following week and the haulage company would call to confirm a date. You then called on the 24th to chase delivery and we called the haulage company and they had you on their list to book in that day. We called you back to confirm that you had heard from them and you said you had and delivery had been arranged for the 28th May which is within the estimated delivery time frame we advised on the 4th May.

Posted 4 years ago

“Everything from ordering on line to delivery went smoothly. Excellent customer service.”

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Posted 4 years ago

“Ordered a lovely wall mounted fire which was beautiful. Unfortunately after a couple of months it started vibrating (just occasionally). Informed Direct Fireplaces and within days had a new replacement. Customer Service were amazing and keep me informed with regular updates. Would highly recommend them.”

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Posted 4 years ago

“Ordered, promised by the Friday, arrived Thursday! Fantastic service from them and Mike Daly”

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Posted 4 years ago

“Very good service. Ontime delivery”

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Posted 4 years ago

“Ordered and it arrived next day no problem”

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Posted 4 years ago

“The guy at the shop was cheeky and dosent know how to talk. Delivery on all three orders took an awful long time. First time was nearly 4 months!! Wouldn't really buy again”

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Posted 4 years ago

Sorry if you felt someone was cheeky when you returned the fire. However from our records you only have one order with us and that was ordered on the 29th April and delivered on the 14th May, which is within the estimated delivery time we state on the web site for the fire you ordered. You contacted us on the 16th May to say it didn't fit the opening you had and would like to return it. When you came in the shop you complained no one had returned your calls. We explained that we could see you'd rung 7 times in 20 minutes but as we were busy you'd gone through to the call handling service we use for overflow. Of the 7 calls you made 6 time you refused to leave a message with the call handler, on the 7th call you did leave you name and we called you back. I would disagree anyone was cheeky to you but when you were aggressive towards us regards no one returning you call we explained that we had been busy and had tried to call you back.

Posted 4 years ago

“Good service absolutely butifull fire over the moon lovely log glow just what I wanted”

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Posted 4 years ago

“Really helpful and a great price - thank you.”

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Posted 4 years ago

“We're very happy with our purchase of the fireplace it looks great, also a big thank you to the delivery driver for his patient whilst I checked the product, Thank you.”

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Posted 4 years ago

Direct Fireplaces is rated 4.4 based on 976 reviews