Direct Fireplaces Reviews

Name: Direct Fireplaces
Address: 137 Wellington Road North, 137 Wellington Road North, Stockport
Rating: 4.43

4.4 Rating 1,007 Reviews

85 %

of reviewers recommend Direct Fireplaces

4.4

Based on 1,007 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Direct Fireplaces 5 star review on 1st February 2026

MR AND MRS PAUL GORYL

Direct Fireplaces 5 star review on 15th March 2025

David Smith

139

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Up to now very pleasant staff member took my order. Until fire delivery date due & fire supplied I cannot review further at this stage but would be happy to review again once completed.”

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Posted 5 years ago

“Excellent service , fast delivery and regular notifications kept me updated on where my delivery was up to enabling me to arrange fitting. Fire is beautiful, great heat output and great value for money.”

Direct Fireplaces 5 star review on 9th June 2021

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Posted 5 years ago

“Easy to order and arrived on time”

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Posted 5 years ago

“It was easy to view the website and choose which fire & fireplace we liked best! It was a little late in arriving as the marble fireplace was coming from Spain, but it’s understandable considering travel restrictions these days. We were kept fully informed as to when delivery would be! The whole order arrived completely wrapped on a pallet. We are now waiting for it to be installed by our local company!”

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Posted 5 years ago

“Easy to order - Delivery took a while but reason explained - Delivery was made on date agreed and was well packed - very happy with purchase”

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Posted 5 years ago

“I don’t normally post reviews but I just had to say how pleased I am with the fire and surround. It transforms our room and I am thrilled. I also found the customer service second to none. I was kept up to date at every stage. I am a very happy customer”

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Posted 5 years ago

“Please with the delivery time but when company came to fit it in the side of the fireplace itself was bent but apart from that I am happy with the fire”

Direct Fireplaces 5 star review on 7th June 2021

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Posted 5 years ago

“Items I ordered arrived ahead of schedule and without issue. I would recommend direct fireplaces.”

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Posted 5 years ago

“Cannot yet comment as not yet received my order. Have now received my order earlier than expected so fantastic quality exceeds expectations overall very pleased with product well worth the money.”

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Posted 5 years ago

“I am happy with the fire, but disappointed with the light coloured pebbles. We wanted the pebbles so that it would look Modern. We had only used the fire twice and some of the pebbles have got black marks on them, they don’t look good at all! We are very disappointed with them and feel we should have got the coals.”

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Posted 5 years ago

“Excellent service keeping me informed of delivery progress and product updates. High quality products and great technical support from a team that care about their customers and the products they sell.”

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Posted 5 years ago

“excellent product, rapid delivery”

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Posted 5 years ago

“We have still not received our fire place and you have had our money £900 for over a month please advise when my goods will be delivered chris Burton”

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Posted 5 years ago

Hi Beverley Sorry you weren't happy with the length of time your goods took to arrive. When you placed the order we advised you that the goods were due in on the towards the end of May which would've been 2 weeks after the order. Looking at the notes on your order I can see 4 days after that we were advised that that date had been pushed back to the 7th June. I know we stated on the web site that delivery would be 10 - 14 days and I apologise we missed the estimated delivery and the goods took just over 3 weeks to arrive. Many Thanks

Posted 4 years ago

“Should not have to post with a stamp the Guarantee back to you when bought and paid online !!”

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Posted 5 years ago

“The branch in Stockport where we purchases the fireplace was excellent. Nothing was too much trouble for the young man who served us. He answered all our questions giving us the pros and cons for each item, and in the end we were very satisfied with our purchase.”

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Posted 5 years ago

“Finally got fireplace bit disappointed not as good as I thought expensive for what it is”

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Posted 5 years ago

“Very happy in the end. First fireplace was ordered but very late delivery date. So they gave us two alternatives one of which was slightly more expensive. Delivered on the dot. Next door neighbour helped with the installation as very heavy on your own. Looks great, Thank you to Paul.”

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Posted 5 years ago

“Very good price quick delivery and very professional to deal with highly recommend Thanks”

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Posted 5 years ago

“Excellent quality fireplace, so pleased with it. Great service from delivery team.”

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Posted 5 years ago

“Very pleased with the fireplace, even better than we could have imagined. Soundly built and just makes our lounge look very comfortable.”

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Posted 5 years ago

Direct Fireplaces is rated 4.4 based on 1,007 reviews