Direct Fireplaces Reviews

Name: Direct Fireplaces
Address: 137 Wellington Road North, 137 Wellington Road North, Stockport
Rating: 4.42

4.4 Rating 975 Reviews

85 %

of reviewers recommend Direct Fireplaces

4.4

Based on 975 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Direct Fireplaces 5 star review on 21st September 2025

MR AND MRS PAUL GORYL

Direct Fireplaces 5 star review on 15th March 2025

David Smith

Laura

138

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and very quick delivery, ordered a fire over the phone arrived in 2 days, would definitely recommend”

Helpful Report

Posted 3 years ago

“Would not recommend this company at all. I ordered a fireplace and as a small woman had to help carry 93kg from the lorry into my hallway as they only send one delivery person. Then worse than that the fireplace was damaged, completely broken wood on one side (cheaply made but cost a fortune) and cracked paint all over. I sent lots of photos and an emotional message and not so much as an apology or named person reply, only said that they are one man deliveries and they say this on their website and they’ve sent pics to supplier and will come back to me when they come back to them. £1500 and I’m sat with a damaged product and no idea what they are going to do to rectify it :( Wish I’d ordered elsewhere in the end!”

Helpful Report

Posted 3 years ago

“The hearth arrived with lightening speed, 48hrs after ordering, despite being given a date three days later. The problem was that there is a black fleck within the cream 'marble' which cannot be removed. There are also a couple of small areas where the surface is pitted, rather than smooth. I’ve sent a picture of the fleck but it’s impossible to photograph the pitting. I need the hearth and hadn’t time to return it.”

Helpful Report

Posted 3 years ago

“Really impressed! Love the fire even more than expected. Great quality and quick response from customer services about delivery. Would definitely use again.”

Helpful Report

Posted 3 years ago

“Super service, next day +1 delivery +++++”

Helpful Report

Posted 3 years ago

“Great service 5 stars great product highly recommend good price .”

Helpful Report

Posted 3 years ago

“Was a bit wary buying online but what a great company. Easy to use website. Great prices and fast delivery. We haven't had the fire fitted yet but have checked it over and its going to look brilliant in situ”

Helpful Report

Posted 3 years ago

“Asked for a quote for 2 x log burners. Told I would get quote on Fri...no quote? Chased up Anthony on Monday and finally got quote. Asked Anthony to amend quote on Tuesday..no quote! Asked again on wed via email..well it's now Sunday and I've still not received a amended quote...clearly Anthony doesn't care about customer service and I will be taking my business else where!”

Helpful Report

Posted 3 years ago

“the service was very good Lucy was very helpful and the product was excellent.”

Helpful Report

Posted 3 years ago

“Good price. Delivery faster than advertised. Perfect condition”

Helpful Report

Posted 3 years ago

“Received my fireplace and I am delighted highlights my livingroom”

Helpful Report

Posted 3 years ago

“Fire we bought very happy with it Came in quick 5 days Sales person (lucy) VERY helpful”

Helpful Report

Posted 3 years ago

“First class service placed my order on Monday gas fire arrived two days after so very pleased”

Helpful Report

Posted 3 years ago

“Great service & Alan jr who delivered my fireplace with Martin were excellent couldn’t have been more helpful.”

Helpful Report

Posted 3 years ago

“Very pleased with there service Quick and helpful”

Direct Fireplaces 5 star review on 30th March 2022

Helpful Report

Posted 3 years ago

“A small issue with delivery but Graham pulled out all the stops to get the hearth to us at a convenient time. We were kept up to date and staff were very polite, helpful and professional.”

Helpful Report

Posted 3 years ago

“Most professional and easy company to work with. staff are very well trained, helpful and knowledgeable. Fast delivery, in one drop and on time. Finally very competitive ... far cheaper delivered direct you our house than we could buy locally.”

Helpful Report

Posted 3 years ago

“Quick and easy ordering and delivery”

Helpful Report

Posted 3 years ago

“Thank you for our lovely fire and surround! Flames look so real good quality surround as well.from ordering to delivery office staff were very helpful,would highly recommend”

Helpful Report

Posted 3 years ago

“Love my new fireplace. Perfect addition to the front room, adds a special touch to my mantle”

Helpful Report

Posted 3 years ago

Direct Fireplaces is rated 4.4 based on 975 reviews