Direct Fireplaces Reviews

Name: Direct Fireplaces
Address: 137 Wellington Road North, 137 Wellington Road North, Stockport
Rating: 4.43

4.4 Rating 1,007 Reviews

85 %

of reviewers recommend Direct Fireplaces

4.4

Based on 1,007 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Direct Fireplaces 5 star review on 1st February 2026

MR AND MRS PAUL GORYL

Direct Fireplaces 5 star review on 15th March 2025

David Smith

139

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the service was very good Lucy was very helpful and the product was excellent.”

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Posted 4 years ago

“Good price. Delivery faster than advertised. Perfect condition”

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Posted 4 years ago

“Received my fireplace and I am delighted highlights my livingroom”

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Posted 4 years ago

“Fire we bought very happy with it Came in quick 5 days Sales person (lucy) VERY helpful”

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Posted 4 years ago

“First class service placed my order on Monday gas fire arrived two days after so very pleased”

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Posted 4 years ago

“Great service & Alan jr who delivered my fireplace with Martin were excellent couldn’t have been more helpful.”

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Posted 4 years ago

“Very pleased with there service Quick and helpful”

Direct Fireplaces 5 star review on 30th March 2022

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Posted 4 years ago

“A small issue with delivery but Graham pulled out all the stops to get the hearth to us at a convenient time. We were kept up to date and staff were very polite, helpful and professional.”

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Posted 4 years ago

“Most professional and easy company to work with. staff are very well trained, helpful and knowledgeable. Fast delivery, in one drop and on time. Finally very competitive ... far cheaper delivered direct you our house than we could buy locally.”

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Posted 4 years ago

“Quick and easy ordering and delivery”

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Posted 4 years ago

“Thank you for our lovely fire and surround! Flames look so real good quality surround as well.from ordering to delivery office staff were very helpful,would highly recommend”

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Posted 4 years ago

“Love my new fireplace. Perfect addition to the front room, adds a special touch to my mantle”

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Posted 4 years ago

“Excellent company with fast delivery and very efficient after care. My fire arrived with the wrong colour fret, one phone call and they sorted out with the manufacturer. Highly recommended.”

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Posted 4 years ago

“Excellent customer service also prompt delivery, received my fire the next day. I would thoroughly recommend this company and would have no hesitation in purchasing from them in the future.”

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Posted 4 years ago

“A bit nervous about buying a fire online without seeing it first but bit the bullet. Placed order and received a follow up call to confirm and arrange delivery date. Fire arrived 3 days after it was ordered. Unfortunately one of the insets was damaged and after emailing about it, received an email and a call very quickly indeed. After confirming that the fire itself was working, replacement inset was sent out and received following working day. Considering how some companies like to add extra shipping costs to any delivery north of Dundee, shipping was free. Thanks to Nick for his excellent customer service. Just a shame I won’t be needing to buy a fire again any time soon!”

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Posted 4 years ago

“Direct fireplaces were the cheapest that I could find.It was delivered on schedule and is just what I wanted.No complaints.”

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Posted 4 years ago

“Excellent fire surround”

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Posted 4 years ago

“Class cheers order came quickly all spot on cheers excellent”

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Posted 4 years ago

“Ordered a fireplace recently and the hearth arrived cracked. However I got onto DF and they found 2 replacements in their warehouse. Really pleased with their proactive and professional approach.”

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Posted 4 years ago

“Everything made easy and delivered on time very happy”

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Posted 4 years ago

Direct Fireplaces is rated 4.4 based on 1,007 reviews