Direct Fireplaces Reviews

4.4 Rating 1,007 Reviews

85 %

of reviewers recommend Direct Fireplaces

4.4

Based on 1,007 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Direct Fireplaces 5 star review on 1st February 2026

MR AND MRS PAUL GORYL

Direct Fireplaces 5 star review on 15th March 2025

David Smith

139

Anonymous

Anonymous // 01/01/2019

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“Good communication and sorted a small problem efficiently”

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Posted 5 years ago

“We bought a Flavel Arundel 5.0kW Multifuel log burner\stove in October 2020. We've used it all through the winter, all logs no coal. It's been fantastic. It turned up on time with no damage. After 4 months of everyday use one of the fire resistant tiles at the back in the interior of the stove developed a crack. I asked Direct Stoves how I could get a replacement, I had a friendly email reply and within a week I had received 2 new tiles from the manufacturer without any cost to me. Really excellent customer service.”

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Posted 5 years ago

“Item delivered on time but fireplace surround was broken in 3 places on arrival and needed replacement. This was arranged in good time and delivered on agreed date. Overall happy with service provided, but frustrating that customer service does not offer the opportunity to actually speak to a member of their team, but instead comprises a messaging centre who will pass your query on to be answered via email (a telephone call was requested by us but not forthcoming). Email communication was otherwise good.”

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Posted 5 years ago

“Had a problem with the first fire but was quickly resolved and exchanged, very professional and friendly, very good product and prices.”

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Posted 5 years ago

“Excellent customer service and price matching fairness. Their communication was very good and put my mind at rest at each point along the way. With advice from various sources, I bought a Celsi VR Designer and although we had an initial problem with a trim colour needing changing, everything was sorted within 48 hours and now I'm very happy with it. Would recommend both Celsi and Direct Fireplaces.”

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Posted 5 years ago

“Great service, divered on time and looks great, thank you”

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Posted 5 years ago

“Checked out reviews before purchasing and was really impressed with the reviews for Direct Fireplaces. Great price and excellent after care service. The stove was even delivered earlier than we expected. Had a small problem with a mark on the paintwork where the restraining straps had been on the fire which Sarah sorted out for us when we spoke to her. Really impressed that she kept in touch chasing and checking the problem was being sorted. Would definitely use this company again.”

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Posted 5 years ago

“There are lots of gas fire suppliers online. I chose these guys because of the good reviews I saw online and the responsiveness to my initial enquiry. I think the test of any company is: How quickly they respond to enquiries, how clear their website is and most importantly how they deal with issues. Direct Fireplaces were very good on all 3 points, especially as I had a problem with an order (Gasfire came direct from the manufacturer). Direct Fireplaces took ownership of the problem and found a solution. Thank you to Sarah and Direct Fireplaces for a good experience made great by caring about customers.”

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Posted 5 years ago

“Excellent customer service after a small issue with damage to a section of fireplace, the piece was promptly replaced. I would thoroughly recommend Direct Fireplaces.”

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Posted 5 years ago

“Excellent customer service and great product, highly recommended!”

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Posted 5 years ago

“As usual I check a few places out online before committing and Direct Fireplaces had great reviews and the price was right for the stove that I wanted. I contacted them with a couple of pre-sales questions so everything was expected upon delivery, so I placed my order. The stove was delivered within 2-3 days and once I had it fitted all was spot on. The stove did develop a small problem with a baffle plate and a quick call helped to arrange for the manufacturer to send me out a replacement.”

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Posted 5 years ago

“Malmo electric fire suite. Great value for money, The oak veneer took the wax I chose to use very well. I had to wait a short while for delivery but it arrived when they said it would. The service and communication was excellent”

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Posted 5 years ago

“Very pleased with product (Burley recessed fireplace) and subsequent support.”

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Posted 5 years ago

“Excellent service from this company, so happy with this stove, it was expensive at £974 but got a Black Friday reduction of £40 , with me being a pensioner but as they say , you get what you pay for and I'm delighted I chose this. A small fault with the ashpan not fitting but a replacement was sent free of charge quickly so very satisfied with the service I received and Sarah was so helpful and an asset to the company.”

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Posted 5 years ago

“We are very pleased with our wood burner from Direct Stoves - prompt and efficient delivery. Rapid sourcing of a spare part we needed. They kept us informed of delivery date and replied very quickly to our enquiries about the part we needed.”

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Posted 5 years ago

“Very happy with fire and competitive price, customer service quickly resolved slight issue with side control operation. Would use again and recommend.”

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Posted 5 years ago

“We have bought two Aga woodburners from Direct Fireplaces. Can’t fault them one bit! Our pub looks really cozy with them in. Fast & no hassle delivery, answered any queries almost straight away! Thank you”

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Posted 5 years ago

“Had an issue with the remote which was causing the newly installed fireplace to malfunction. Really appreciate the support from the guys to work their magic and get us a replacement. Awesome customer service. 😁”

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Posted 5 years ago

“Great service, delivery in a couple of days, one item was missing, no fuss, sent it out then checked id received it, id definitely use again.”

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Posted 5 years ago

“Great product, swift delivery and good service back up”

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Posted 5 years ago

Direct Fireplaces is rated 4.4 based on 1,007 reviews