Devine Funeral Stationery Reviews

Name: Devine Funeral Stationery
Address: BIRCH HOUSE, HEN LON PARCWR, BIRCH HOUSE, HEN LON PARCWR, Denbighshire
Rating: 4.92

4.9 Rating 2,046 Reviews

99 %

of reviewers recommend Devine Funeral Stationery

Company Reviews

Metrics

Info

4.9

Based on 2,046 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01824 562 011

Location:

BIRCH HOUSE, HEN LON PARCWR,
BIRCH HOUSE, HEN LON PARCWR
Denbighshire
LL15 1NA

Devine Funeral Stationery 5 star review on 6th August 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found the software a little tricky to use on one specific area which was not being able to re-type in the boxes. On conversation with Devine Funeral Stationary, this was a little problem they were aware of and fixing. Despite this, the service was exceptional. I realised I had made a mistake and entered the incorrect funeral date once I had received the order. I contacted Devine Stationary immediately who put this right for me and resent the order of service at no extra cost.”

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Posted 6 years ago

“i had a few problems where the 8 pages disapeared etc despite saving called up and Alex sorted it in 24hours and reassured me relieving the stress at a very stressful time. have used you guys before for my grandads order of service as it was then and now brilliant service good quality, everyone commented how lovely the order of services were. thank you again i hope to not have to use you guys again so soon but i know where i will come when i do agian.”

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Posted 6 years ago

“Website had a few glitches when trying to edit pages - ended up starting from new 3 times. Print quality was really good, arrived exactly as expected and arrived on time. Would use again should occasion arise.”

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Posted 6 years ago

“Great service,Very fast turn around and good quality product at a competative price. We had many nice comments on the order of service you produced. When I had made a layout mistake you were very considerate and helpful. I really wish I could have printed a sample off at home to be able to check font sizes and lay out before going to print. It was not until after we had gone to print that I realised we could email you for pdf. I think this should be part of the process online. Understandably most of your customers need the process to be as straight forward as possible when they thenselves are not as clear thinking as usual. That said we were very pleased with the result. Thank you.”

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Posted 6 years ago

“We were satisfied with the dealing we had with Devine. Easy to deal with and promptly sent our funeral cards to us.”

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Posted 6 years ago

“I had to organise my Mum's memorial service from Australia. This was a brilliantly easy way to get the Order of Service done and delivered to a UK address ahead of the service date. Communication was great. Delivery efficient and as promised. Quality excellent. Would definitely recommend. 3 areas I would have liked to be different (and I'm being super fussy here!): 1. I originally decided to just have a 4 page document and typed everything out. I then decided to add photos - so had to make it an 8 page document. I would have liked to have been able to add photos on the same pages as text or at least be able to insert a page of photos in-between text pages rather than have the photo pages at the end because I couldn't be bothered to re-type everything. Would be good to be able to insert or move pages around. If this is possible, the way to do it isn't clear and no-one could respond to me as it was a Sunday. 2. My final document was 8 pages (so 2 sheets of A4 folded). The cover was a heavier paper (almost card-like) but the inner sheet was lighter/thinner. I would have preferred all sheets to be equal in weight/thickness as page 2 was normal text but on card and different to other text pages. 3. I had quite a lot of text to fit on a few pages. I viewed my copy via a preview button and it looked like I had space underneath my bottom lines but actually when printed, there wasn't and it looked odd. Please add a message that stresses that the edge of the online pages you type into is the actual paper edge with no print margin. Like I said - being super-fussy because I was actually really pleased with what I received.”

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Posted 6 years ago

“Very happy with the quality of the service sheets and the ease of use of the system.”

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Posted 6 years ago

“The Order of Service sheets were lovely once we had sorted out the rather complicated online set up. Having said that we did try a couple of others which were more complicated! I think there is room for improvement as I had to get our daughter to sort out some glitches so for the older generation, at least, it is not very user friendly. The printing and delivery couldnt be faulted.”

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Posted 6 years ago

“Great process once you understand the format. Took a while but got hang of it in the end. Would be easier if you could edit the pages you created. I found only way was to work page at a time but worried it wouldn't all fit. But great quality and superb delivery so worth it in the end.”

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Posted 6 years ago

“Nice personal interaction on phone. Disappointed that card curled up when released from packaging.....and stayed curled up whatever we did. Not really a problem, just did not look so good on pews in Crem. Thank you. Delivery was compromised because either courier did not read instructions, or instructions were not given to delivery company. Ended up having to fetch from local post office...not the best experience on that front!”

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Posted 6 years ago

“The service provided by Devine Funeral Stationary was efficient, prompt and straightforward. Design of the stationary was relatively easy, although some of the formatting functions I found to be a little clumsy. There were limitations in the templates for photos, as a page with full coverage of photos was not available. Delivery was speedy, although with Royal Mail delivery a signature is required, so it would be helpful to highlight this upfront so customers are are of a requirement to be at the delivery address for receipt of the package. Thanks again for a great job offered at a difficult time”

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Posted 6 years ago

“Easy website to use, exceptionally quick dispatch time. Very good service.”

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Posted 6 years ago

“Unfortunately due to a problem with the delivery service the Order of Service didn’t arrive in time for the funeral but I was kindly given a full refund. Thankfully we managed to get the printing done elsewhere. Apart from this mishap the service was excellent and should I, or a friend, require this type of service again then I would be happy to recommend Devine Funeral Stationary.”

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Posted 6 years ago

“Great service, great website. Just need to add an option to rearrange page orders. Also, you have to keep selecting how many pages and how many copies every time you edit which is a bit annoying.”

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Posted 6 years ago

“Customer service and availability of Alex was exceptional, as was his determination and support through-out the process of 'down to the wire courier' and delivery: he was extremely enthusiastic, very quick to respond, really open to ideas, and just really helpful. I loved the design on the site which I could not find any equal to on other sites. The prices were very, very competitive there was no charge for labour which in this case, seemed a lot. Software very slow to use, and just limited in some ways, hence having to 'hand it over' to Alex in the end Downside: Sorry about this, but, I expected more creativity and knowledge base when it came to my design specifics which were not that sophisticated at all: and especially as the first 3 pages of the booklet had been completed by myself, in great detail, which clearly showed the kind of font I wanted, size, any brackets needed and where, colour of font, positioning etc, so it was really a matter of carrying these specs across and through-out the rest of the booklet. A lot of time was wasted as a result of having to 'spell it out' at times. Over-al, I was extremely happy with the results, but not the process”

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Posted 6 years ago

“Directions were easy to follow. The actual layout was bit fiddly to navigate. The finished product came swiftly, happy with the finish.”

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Posted 6 years ago

“The only downside was the software to set up the template. Very fiddly and not very user friendly. Once we were up & running, everything else went beautifully.”

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Posted 7 years ago

“Very speedy despatch and delivery of our leaflets. I loved the design template we used in particular for the front page but felt that the rest of the page layouts were not as flexible as I would have liked them to be when editing. The quality of the card was acceptable but a little duller in finish than I would have liked. I would certainly recommend this company, and use them again, the things that weren't quite right for me are only my personal opinion and should not be seen as a severe criticism of this service.”

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Posted 7 years ago

“Overall I was very pleased with Devine Funeral Stationary. The software for creating the booklet was not the most user friendly (for example, not being able to insert a new page anywhere in the booklet, and a few other issues). However, the customer service we recieved from Alex was exceptional and the quality of the finished product was excellent. Thank you.”

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Posted 7 years ago

“This wasn't the most user-friendly site to use but I understand that improvements are on their way that will make it a lot easier to use. Alex provided excellent customer service, even over the weekend when I didn't expect to receive replies to my emails. The end result was very good and the delivery was very quick.”

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Posted 7 years ago

Devine Funeral Stationery is rated 4.9 based on 2,046 reviews