Customer service and availability of Alex was exceptional, as was his determination and support through-out the process of 'down to the wire courier' and delivery: he was extremely enthusiastic, very quick to respond, really open to ideas, and just really helpful. I loved the design on the site which I could not find any equal to on other sites. The prices were very, very competitive there was no charge for labour which in this case, seemed a lot. Software very slow to use, and just limited in some ways, hence having to 'hand it over' to Alex in the end Downside: Sorry about this, but, I expected more creativity and knowledge base when it came to my design specifics which were not that sophisticated at all: and especially as the first 3 pages of the booklet had been completed by myself, in great detail, which clearly showed the kind of font I wanted, size, any brackets needed and where, colour of font, positioning etc, so it was really a matter of carrying these specs across and through-out the rest of the booklet. A lot of time was wasted as a result of having to 'spell it out' at times. Over-al, I was extremely happy with the results, but not the process