destination2.co.uk Reviews

Name: destination2.co.uk
Address: Unit 14, Telford Court, Chestergates Business Park, Dunkirk, Unit 14, Telford Court, Chestergates Business Park, Dunkirk, Chester
Rating: 4.78

4.8 Rating 3,637 Reviews

95 %

of reviewers recommend destination2.co.uk

Company Reviews

Metrics

Info

4.8

Based on 3,637 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About destination2.co.uk:

Destination2.co.uk is a long-haul luxury Travel Operator. We specialise in providing luxury holidays to destinations all over the world at affordable prices.

With a wealth of experience in the travel industry, our specialist long-haul consultants are passionate about discovering and sharing new and exciting destinations and offer their expertise, knowledge and personal experience based on a variety of premier long-haul destinations across the globe.

Destination2.co.uk’s standing in the travel industry means it is able to secure some of the best rates available and pass these savings on to our customers.

All holidays booked through Destination2.co.uk are fully ATOL Bonded (A.T.O.L 11462) and all payments are fully secured, therefore giving our customers confidence and peace of mind their dream holiday is in safe hands.

Visit Website

destination2.co.uk 5 star review on 3rd January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After booking a holiday last week cannot understand why an extra £100 has been put on the final bill, have telephoned twice now and the agent has not responded on both occasions. Would be good to get an answer as so I have peace of mind.”

Helpful Report

Posted 2 years ago

“Great pricing and quick to sort the holiday, however slow customer service and incorrect flight details provided, casuing a lot of wasted time haging on the phone to the airline to get the right info!”

Helpful Report

Posted 2 years ago

“More contact would be preferred”

destination2.co.uk 3 star review on 5th October 2021

Helpful Report

Posted 2 years ago

“Booked holiday 16 September and I received an email saying I would get further contact within 72 hours by telephone or email but today is 22nd september and I've still not received call or email.”

Helpful Report

Posted 2 years ago

Lisa we are sorry that you cannot locate the booking paperwork and will arrange resend. Please kindly check your junk or spam mail folders in case it is filtered.

Posted 2 years ago

“It was easy to find a good deal but I’ve been struggling to get hold of anyone to get a confirmation of my booking, it’s now been 5 days.”

Helpful Report

Posted 2 years ago

Hello Nitasha, although you do not mention in what way you have attempted contact, we will arrange a resend of the paperwork. Please ensure you check your junk/spam mailfolders in the next 24 hours as often customers email account filters divert there.

Posted 2 years ago

“Tried to book online. Got different quotes at different times of the day which were around £1000 different in price for exactly the same holiday. Have you and rang Shauna the agent who was great, she amended our dates slightly to reduce the price. However, the same evening, I decided to do online quotes again and the price had gone back down which means we are now overpaying for the same holiday. Baffling!”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Deborah. The website costs and availability can change rapidly as suppliers receive booking requests from many sources and unfortunately, this is a matter over which we have no control. However, our agents will always endeavour to offer the best possible options for your personal needs at the live costing at the time of booking. We do hope that this has clarified the process.

Posted 2 years ago

“Would really appreciate the opportunity to speak to someone.”

Helpful Report

Posted 2 years ago

We are unsure as to which department to refer your request but we do trust that our team will be able to assist as we have asked for a call back.

Posted 2 years ago

“The price went up 50 % from the price booked on the internet . The reason given was the original booking was Rogue and not available”

Helpful Report

Posted 2 years ago

Mr Shaunak our website terms do state that it is not live and bookings are a request only. We are sorry if this was overlooked.

Posted 2 years ago

“Staff managed to get me a good Package for our holiday but the problem was to get someone to ring you back for an important query. I think you could do better in responding to calls and also waiting time for calls to be answered.”

Helpful Report

Posted 2 years ago

Thank you for your feedback Menna, we are sorry if you experienced delays in answering your call. Volumes have been high leading into the bank holiday as people decide to travel last minute.

Posted 2 years ago

“Sean was very easy to deal with and knowledgeable. Still waiting for a confirmation email however 3 days after booking and no way to contact him direct”

Helpful Report

Posted 2 years ago

Jonathan thank you for your comment, we will address this internally since it seems to be a training issue but we can see that you have now contacted our customer service team who have sent the paperwork. We apologise for the inconvenience.

Posted 2 years ago

“really need to have more means of communication as its frustrating and stressful when we cant communicate prior to receiving our holiday pack which still hasnt arrived yet.”

Helpful Report

Posted 2 years ago

We do apologise if you did not receive the documents on booking and for any inconvenience. According to our records, these were sent on 15 August 2021 but we will resend the pack and ask that you check your spam/junk folder for any filters.

Posted 2 years ago

“Being told on the phone that they can’t email me the quote we just went over, somewhat reluctantly, because they are too busy and there are 12 people waiting is not the kind of service I expected from you. I rang back to speak to the guy to book it, the lady said he’d call me me back in a min. That call didn’t come. Ironically I booked online a more expensive trip to Dubai. I understand it’s busy times in your industry but people are spending a lot of money on travel and this one guy was far off good customer service. V disappointed. I’ve just spent 2.2k on a trip to Dubai with you guys and unfortunately would rethink to recommend.”

Helpful Report

Posted 2 years ago

Nicholas we are sorry to hear about this experience. Quotes are not usually emailed since prices are live and may not stay the same when a booking is actually made if the suppliers alter them. A verbal quote effectively is not guaranteed if not booked straight away. This is the main reason they are not sent and the time taken to do so in such circumstances is not productive. Our lines have been extremely busy lately as travel begins to resume, and we regret that all of this was not expressed better. But we do take on board your comments about promised return calls and thank you for your honest opinion. We welcome your custom and are sure that any future experience with us will be to your satisfaction.

Posted 2 years ago

“This is my second booking with Destination2. The first experience with D2 wasn't excellent because, unfortunately, my trip was cancelled due to COVID, and I had to fight to have my money back for months. Eventually, I had my money back through my Credit Card agreement which paid me upfront the amount I have paid to Destination2. I will try again booking exactly the same trip for a future date, and I am wondering if the trip will be cancelled again; what will happen this time”

Helpful Report

Posted 2 years ago

Hello Pedro, refunds were sadly taking a long time to come back from suppliers and airlines back then but as is confirmed by you receiving your money via chargeback, the refund to you was never denied only delayed beyond our control. We could have rebooked your holiday as an alternative at that time but are very pleased to welcome you back as a customer none the less. Clearly the unprecedented circumstances affected your review rating and we hope that your future trip travels as planned and you enjoy a wonderful holiday.

Posted 2 years ago

destination2.co.uk is rated 4.8 based on 3,637 reviews