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destination2.co.uk Reviews

4.8 Rating 3,637 Reviews

95 %

of reviewers recommend destination2.co.uk

Company Reviews

4.8

Based on 3,637 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About destination2.co.uk:

Destination2.co.uk is a long-haul luxury Travel Operator. We specialise in providing luxury holidays to destinations all over the world at affordable prices.

With a wealth of experience in the travel industry, our specialist long-haul consultants are passionate about discovering and sharing new and exciting destinations and offer their expertise, knowledge and personal experience based on a variety of premier long-haul destinations across the globe.

Destination2.co.uk’s standing in the travel industry means it is able to secure some of the best rates available and pass these savings on to our customers.

All holidays booked through Destination2.co.uk are fully ATOL Bonded (A.T.O.L 11462) and all payments are fully secured, therefore giving our customers confidence and peace of mind their dream holiday is in safe hands.

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destination2.co.uk 5 star review on 3rd January 2024

destination2.co.uk 5 star review on 2nd March 2023

destination2.co.uk 5 star review on 21st February 2023

destination2.co.uk 5 star review on 8th February 2023

destination2.co.uk 5 star review on 4th January 2023

destination2.co.uk 5 star review on 4th January 2023

destination2.co.uk 5 star review on 4th January 2023

20

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I booked a year ahead but had difficulty getting the dates I wanted with other known companies. I was really pleased that Destination 2 could give the exact dates and hotel I wanted. The paperwork came through quickly but as yet I have not received a call from the company. I’m not worried as the holiday is a year away and need to inform them when my flights are confirmed as I’m doing this myself.”

Posted 2 years ago

“I was very pleased initially with the speed and efficiency of completing my travel booking which was done online in a matter of hours. However when I received the documentation the date of departure of one of our group was different and in fact was due to leave in 3 days from the day we booked the holiday.”

Posted 2 years ago

Mr Huddy, thank you for your review. We note that this is an online booking and the system will give a 3 day option to search for the best possible costs and applied if the 'exact date' option is not selected. We shall request an investigation and a response will be sent privately.

Posted 2 years ago

“Easy enough service to book online and have done so. Wanted to speak to someone in person but unable to as held in a queue recorded message. I have emailed regarding an error on the booking form regarding my wife’s date of birth. As yet (nearly a week later) and no reply even after re mailing.”

Posted 2 years ago

“Matt was brilliant, he helped me when no one else would!”

Posted 2 years ago

“Good prices and holiday options, but once you’ve spoken to one person, nobody else wants to talk to you as the commission is obviously given to the first contact. If that contact is busy, then it’s painful getting anywhere. Ended up booking online myself.”

Posted 2 years ago

“If it wasn’t for Samantha I don’t think or holiday would be moved. She was so helpful & nothing was to much trouble. She was amazing, we can’t thank her enough. The other two operators we talked to didn’t want to know.”

Posted 2 years ago

“Initial booking was trouble free but since then I have not received an answer to my queries. Very frustrating as all has been paid in full”

Posted 2 years ago

Nicola you do not appear to have emailed the correct department for your enquiry to be dealt with. We have traced it to a no reply account which has auto reply advising this. Please check your junk mail for that. However, we have forwarded your email to the correct customer service team for attention in due course.

Posted 2 years ago

“I had no issues with the booking service provided by Destination 2. However i did have issues as to how the ticketing and coformation was sent out. As I had booked flights that were with BA, it was my assumtion that I would register with BA, but after several attempt that had failed to find the flight through BA app, I contacted your office to inform them of the issue and they informed me that they would get back to me. I have heard nothing. I have since found out myself that the booking was actualy made through BA's partner American Airlines so can see the flights, but cannot see the information on thier web site for adding passport information or seating assignment, as this informs me that that cannot be completed through thier website for a partner airline.”

Posted 2 years ago

“I booked and paid in full for a holiday but despite phoning the booking team and emailing I have still not been informed how to book aircraft seats.”

Posted 2 years ago

“The only thing i would say it takes to long to get all your confirmation.and as this is my first time booking i will have to wait and see if the rest of the booking will be the same”

Posted 2 years ago

“After flight change I emailed customer services several times with no response. Called sales telephone number and got Samantha who was polite, good at her job and dealt with everything. You would have got 5 stars if your customer service had responded to start with. 5 stars for Samantha though.”

Posted 2 years ago

“I've never had a problem before but with booking the return flight destination was incorrect on the ABTA, Booking documents and Etickets. I spoke with someone in your office and the first two were corrected, Eticket was still incorrect. I called again and was told I had to email the problem. Still waiting for reply. Not impressed.”

Posted 2 years ago

Mr Ligthart your enquiry will be dealt with now it has reached the correct recipient, the team do have an auto reply about timescales to manage your expectation and we appreciate your patience whilst we address the issue.

Posted 2 years ago

“Ignore this review”

Posted 2 years ago

“The website was very easy to use, but I was not impressed by the billing department. When I placed my order on 15th Jan, the website said that the deposit was due now, and the remainder on 30th Jan. I clicked on "pay full amount" but it only took the deposit. On 17th I received a very aggressive email saying that I was very late paying the full amount. The order confirmation still said 30th. When I called to discuss, I was told that there is no connection between your website and the billing department, and that yes I needed to pay immediately. How can your website not show the correct billing information? This was not a pleasant experience to be accused of late payment, especially when actually I had tried to pay on the 15th.”

Posted 2 years ago

“It was very easy booking online, but no one told me that my flights will not be confirmed for another month, I had to ring back and ask, I was told it is because of Covid, it would have been helpful to know that as I was concerned that I was unable to enter my passport details and I when want onto the BA website some random email address and phone number were underneath my name, which was actually entered incorrectly your end. So going forward I think it’s best to advise everyone of this.”

Posted 2 years ago

Hello Charlotte, thank you for your feedback about this we will address accordingly.

Posted 2 years ago

“booking was easy enough, very disappointed that you pay a deposit, and the new coronvirus starts up, i was told that if the airline cancels the flight you can get a refund, but you only get a credit note if you are not allowed into the country you have booked for, or if you are not allowed out of the uk, my holiday is costing almost £5000, which is a lot of money gone from my account, i dont want a credit note for my money, i would like my money back, after all i paid in cash so think i should get cash back. give them credit they gave me a week extension on my payment date, im very nervous about spending £5000 only to be told just before my holiday we cant go, i would accept a credit note for my deposit, but i doubt that would be approved, i know its not their fault, but its so unfair, there should be something in place to cover this, i have to pay the balance by next sunday, what would you do? pay or loose £200, i'm desparate to go on holiay,”

Posted 2 years ago

David we can appreciate your dilemma, however, in relation to what the airlines and hotels offer under such circumstances, it is, as you point out, beyond our control. We have dealt with this ongoing situation for many months now and always try to achieve the best outcome. Since your departure is 3 months away we hope that it will be better to allow travel or clearer by then about options but unfortunately, we cannot predict this.

Posted 2 years ago

“Booking process simple and received my docs. However still waiting for answer to my query about airline e tickets so I can book my seats.”

Posted 2 years ago

Mr Powell our customer service department has an auto reply to manage your expectation about timescales for response and they will address your enquiry. We therefore appreciate your patience.

Posted 2 years ago

“Booking was excellent but failed to tell us half the hotel was not open!!”

Posted 2 years ago

We trust that you have raised this in the correct manner for investigation Mr Strudwicke.

Posted 2 years ago

“Well the booking process was easy enough, and the speed of production of an acknowlegement reiterating what we had booked was impressive stating that we had paid the deposit and that the balance was due in December. That was the Tuesday . On the thursday we received an email that we could not open & download as we were away for the next 3 days. On Sunday AM we came home to a very strongly worded email stating that the balance of our holiday was overdue and that all sort of charges might be incurred if we did not pay up immediately (and some of the details of flights etc were wrong) . A phone call to the customer service line was answered by an automated message and 2 Emails since to customer services asking them to speak to me to explain what was going on have not even been acknowledged. Sorry - we are not impressed - and this was our first booking with the company - unless this is sorted soon it might be our last”

Posted 2 years ago

“FIRST TIME USED, SO CAN'T COMMENT UNTIL AFTER HOLIDAY!”

Posted 2 years ago

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destination2.co.uk is rated 4.8 based on 3,637 reviews