The initial interactions to book our holiday was positive and our agent (David) dealt with our queries efficiently and telephoned us back as promised. We hit a hurdle with payment as our credit card was not accepted. After 4 days of telephoning our bank and Destination2, both of whom denied the issue lay with them, it transpired that Destination2 had applied a fraud check on our card preventing payment. After initially denying the block, David expressed his frustration requesting that we pay using another card, which we were not prepraed to do. We never received an acknowledgement or an apology that Destination2 had given us incorrect information and delayed our payment by applying a credit card block. When the card block was released by Destionation2, we made full payment which was straight-forward. However, after making payment in full Destination2 persisted in sending us e-mails stating payment was overdue. The company needs to review how fraud checks are implemented on customer cards and ensure staff have visibility that these have been applied.