destination2.co.uk Reviews

Name: destination2.co.uk
Address: Unit 14, Telford Court, Chestergates Business Park, Dunkirk, Unit 14, Telford Court, Chestergates Business Park, Dunkirk, Chester
Rating: 4.79

4.8 Rating 4,053 Reviews

96 %

of reviewers recommend destination2.co.uk

Company Reviews

Metrics

Info

4.8

Based on 4,053 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About destination2.co.uk:

Destination2.co.uk is a long-haul luxury Travel Operator. We specialise in providing luxury holidays to destinations all over the world at affordable prices.

With a wealth of experience in the travel industry, our specialist long-haul consultants are passionate about discovering and sharing new and exciting destinations and offer their expertise, knowledge and personal experience based on a variety of premier long-haul destinations across the globe.

Destination2.co.uk’s standing in the travel industry means it is able to secure some of the best rates available and pass these savings on to our customers.

All holidays booked through Destination2.co.uk are fully ATOL Bonded (A.T.O.L 11462) and all payments are fully secured, therefore giving our customers confidence and peace of mind their dream holiday is in safe hands.

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destination2.co.uk 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

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“I AM VERY PLEASED WITH THE SERVICE I RECEIVED, CHRIS BLACKWELL SPENT SOME TIME WITH MY BOOKING, I FEEL HE DID HIS BEST TO HELP ME BOOKING THIS HOLIDAY. REGARDS, JOHN GILMARTIN.”

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Posted 4 years ago

John thank you for your feedback, we really appreciate it and will pass it on to Chris.

Posted 4 years ago

“So far so good . Booking efficient and helpful . Not been on trip yet”

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Posted 4 years ago

We are very pleased to hear this, thank you for commenting Jaqueline.

Posted 4 years ago

“I have used Destination2 for the last 4 years and can’t recommend them highly enough. Throughout the lockdown restrictions etc they accommodated my booking and kept me updated at every step.”

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Posted 4 years ago

We do appreciate your loyalty and are pleased we have another opportunity to help with your holiday arrangements Debra.

Posted 4 years ago

“Good to do business with you hope all gose well”

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Posted 4 years ago

Adam we are delighted to have this comment thank you, and welcome your custom.

Posted 4 years ago

“Mat was fantastic 👌”

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Posted 4 years ago

Thank you we are pleased to hear this Angela and will let him know.

Posted 4 years ago

“Excellent service, shame more companies can’t be like this.”

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Posted 4 years ago

Thank you for this review, we are delighted Greg.

Posted 4 years ago

“Can’t seem to get hold off anyone only online and when you have a credit to deal with this is frustrating”

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Posted 4 years ago

Hello Maria, following on from your telephone conversations on 17 June with our staff, we emailed you yesterday confirming again that your request was in-hand and new paperwork would be ready in 72 hours. It is ready now and has been sent. We are therefore unsure why you state that you cannot get hold of anyone but if you have any ongoing enquiry, please email customer service again as they will reply.

Posted 4 years ago

“Quick and easy and very good deal”

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Posted 4 years ago

Thank you Peter we are pleased to hear this.

Posted 4 years ago

“Competitive pricing. Good choice and very friendly sales staff. Will definitely use you again.”

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Posted 4 years ago

Thank you for this review and we would be pleased to have another opportunity to help with your holiday arrangements in the future Robert.

Posted 4 years ago

“This is my second booking with Destination2. The first experience with D2 wasn't excellent because, unfortunately, my trip was cancelled due to COVID, and I had to fight to have my money back for months. Eventually, I had my money back through my Credit Card agreement which paid me upfront the amount I have paid to Destination2. I will try again booking exactly the same trip for a future date, and I am wondering if the trip will be cancelled again; what will happen this time”

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Posted 4 years ago

Hello Pedro, refunds were sadly taking a long time to come back from suppliers and airlines back then but as is confirmed by you receiving your money via chargeback, the refund to you was never denied only delayed beyond our control. We could have rebooked your holiday as an alternative at that time but are very pleased to welcome you back as a customer none the less. Clearly the unprecedented circumstances affected your review rating and we hope that your future trip travels as planned and you enjoy a wonderful holiday.

Posted 4 years ago

“Top class in every way”

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Posted 4 years ago

We are delighted to hear this thank you Anthea.

Posted 4 years ago

“Great customer service highly recommend”

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Posted 4 years ago

Alexander we are very pleased to hear this, thank you for commenting.

Posted 4 years ago

“Very fast service website easy to use great prices”

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Posted 4 years ago

Thank you for your feedback, we really appreciate it Adrian.

Posted 4 years ago

“Excellent service ice at price Matt went the extra mile for a great deal”

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Posted 4 years ago

This is wonderful to hear, and we will let Matt know thank you.

Posted 4 years ago

“I booked a holiday to the Maldives with this company Kirsty who I booked with was very good at getting me my holiday but that was were it ended,my holiday was cancelled due to covid in march but was told I could not have a refund as Qatar was still flying out so I phoned Qatar to be told that is not true they were refunding flight money so I phoned back to Chris who took my call as Kirsty was not in work ,he said he would check the information I had given him ,he came back with yes I can get a refund,so from the phone call was told this would be the end of April,I have sent a few emails to ask if they could let me know the progress of my refund to be told I would receive a credit note ,before the email I knew nothing about a credit note so asked why a credit note got no explanation,so today I got through to a gent on the phone I believe his name is Joe and explained my booking situation ,no credit note and that my holiday was to start on the 2nd of May ,he said I’ve sent a email to the 2 managers that are on shift today for them to email me the credit note and that I would be able to get my money back the end of June so know I’m very disappointed and upset after believing I would have had my money back by now after asking why so long was told they needed to get the money back. I came of the phone and phoned Qatar again to be told that they have refunded my money so I phoned back to get through to Kirsty who I originally booked with ,well I would like to say her customer service was very different to when I booked my holiday,I was not happy I admit and I did tell her ,she then told me I would note get a credit note until the end of May and would then have to wait until the end of July for my refund which is not acceptable,I kept asking the same questions why is it taking so long for you to give me my money back,all I got from her was we are going round in circles I’m not going to argue with you we are all in the same boat and that she was waiting for her money to, I asked why I was going to take roughly 18 weeks to get my refund,this company as over £3600 of mine why are they doing this to people.This was supposed to be a relaxing luxury holiday for me and my husband we have had a bad few years due to me having breast cancer and major surgery and these people knew that and really dont care Thanks Destination2 .I would never ever entertain this company again”

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Posted 4 years ago

“Booked a couple of holidays with Destination2. I made a mistake on the reservation and their customer services were right on to me to resolve it before I even noticed. Never had a problem, Great company. Many people complaining about refunds but if every travel agent refunded every holiday, we would have no travel industry left.”

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Posted 4 years ago

Thanks for the review Kev Farthing, we appreciate the feedback, The Destination2 Team

Posted 4 years ago

“My holiday was cancelled in December due to Lockdown restrictions and this was understandable. However I have yet to receive my £3,700 refund or have any communication from them, despite sending several emails and trying to get through on the phone. I would never use or recommend this company again.”

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Posted 5 years ago

“AVOID!!!! We booked a holiday with Destination2 in December and were told it was fully refundable on the phone, to which they confirmed this was said, and now we have been given a credit which we don't want. We have asked for a refund numerous times and we are completely stuck, had we known they wouldn't give us our money back, we would have never ever booked with this company - it is absolutely disgusting that a company wont give us our money back during a pandemic - do not use them and avoid!!!!”

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Posted 5 years ago

“DO NOT BOOK WITH THIS COMPANY Destination 2 cancelled our holiday. After a substantial amount of calls / emails I had the option to claim a full refund on manage my booking We applied for the full refund on the 16th of February 2021. We were advised a full refund would be processed in 14 days. We were then advised that they don’t have all the money and only processed a part refund. They are unable to tell us when we will get our money back. It’s weird as I thought I booked through destination 2, not sure why I am being penalised due to their poor procurement policy. DO NOT BOOK WITH THIS COMPANY !! THEY ARE SHOCKING!!!”

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Posted 5 years ago

“Due a refund- covid19 lockdown means no flights allowed, entitled to a refund. D2 keep making excuses, provided a credit note which has been rejected and now not heard from them.”

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Posted 5 years ago

destination2.co.uk is rated 4.8 based on 4,053 reviews