Hello Felicia,
Thank you so much for leaving a review.
It appears your account is not active, no payments have been made and therefore no further treatments shipped.
I have passed over your details to our wonderful customer care team to reach out and help you along with this and avoid further issues.
Should you require any assistance regarding your treatment with us, you can reach out to our friendly Customer Care team via our contact form: https://bit.ly/dmtcahelp
We are always here to help!
Take care
The team at Dermatica
“I only had the product a few days, so I'm not sure if it made any improvements yet to my skin, but I will write a new review shortly, not sure why you're asking for a review after just a few days.”
“Honestly I cannot tell anymore. I've been with Dermatica for about half a year now and the state of my skin keeps fluctuating. My skin is now currently worse than its ever been and worse than when I started with Dermatica.
While it may work for some people I don't know if it's working for me at all even with a very stripped back routine. When you try to get help with this all they seem to say is it can get worse a few weeks in. But its been months and still this. I'm paying for this service each month I'm expecting proper dermatologist advice and guidance.
The customer service can be very helpful and great and sometimes not. Trying to get help sometimes can be hassle. I hope my skin improves eventually or I'm probably going to have to give up on this service for good.”
Hello Louise
Thank you for taking the time to share insights of your experience. It does not sound that your experience has been as expected and we would like to offer you further support with this.
Unfortunately, we have been unable to locate your account details and would ask that you reach out to our Customer Care team so we can resolve this for you without delay. You can reach us by following this link: https://bit.ly/dmtca
A mild burning is to be expected when first introducing your skin to new active ingredients but if you have concerns we would always like to look into this further.
We look forward to hearing from you soon.
The team at Dermatica
“I started Dermatica 6 months back, initially I had trouble with the treatment as my skin got worse and I had prolonged purging and was left with worse than before the treatment, after consulting with the team after a few months they recommended another treatment and that worked my breakouts stopped, and my skin stared clearing, how ever with the new nourishing kit , my breakouts started again, I got a few break outs and it feels itchy, I am just going to stick with the treatment alone.”
Hello Taniqua,
Thank you so much for your review, it does not sound like your experience has been as expected and we would like to offer you further support with this.
Whilst mild irritation can be expected, we ask all patients to reach out if they are concerned so we can review the treatment and side effects and ensure the reaction is normal and one we expect.
I cannot see an active subscription and therefore I have referred you to the customer care team to reach out and help you further with this.
If you need further help or support in the meantime, you can reach out to our friendly Customer Care team via our contact form: https://bit.ly/dmtcahelp
we are always here to help,
Take care
The team at Dermatica
“I have recently purchased the new range of serums and moisturisers. I was very impressed by the products - hydrating hyaluronic acid and Vit B5 serum and Nourishing Ceramide and peptide moisturiser. I can already see a significant difference in my skin.”
“I had previously used Dermatica a few years ago to order a prescription product.
I had been very impressed with the ease of the website to order and get advice.
Products have always been on time and no problem if I need to cancel my subscription.
This is why I am using them again.”
“I have ordered my personalised cream which so far has worked well not causing any skin irritation. I subsequently have purchased the balance cleanser and moisture cream my skin is feeling clean and looks clear. Started to adopt the three steps routine am and pm and happy with progress so far.”
