Dermacare Direct Reviews

Name: Dermacare Direct
Address: Stoughton Grange, Gartree Road, Oadby, Stoughton Grange, Gartree Road, Oadby, Leicestershire
Rating: 4.80

4.8 Rating 1,915 Reviews

96 %

of reviewers recommend Dermacare Direct

4.8

Based on 1,915 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Dermacare Direct:

Dermacare was established in 2009 to offer professional, personalised skincare advice and a wide range of advanced skincare products to obtain and maintain optimal skin health at home.
Dermacare founder Andrea is a renowned skincare expert with over 25 years experience in the medical skincare industry.

We are official stockists of the industry's leading clinic-based Cosmeceuticals brands, including iS Clinical, SkinCeuticals, Jan Marini, PCA Skin, NeoStrata and many more.

- Our customer service is exceptional and nothing is too much trouble
- Our mission is to educate our customers about their skincare requirements
- We offer free, on-going, expert and unbiased advice to all our clients
- We offer our clients a completely bespoke and customer-focused experience

Visit Website

Phone:

01162514848

Email:

info@dermacaredirect.co.uk

Location:

Stoughton Grange, Gartree Road, Oadby,
Stoughton Grange, Gartree Road, Oadby
Leicestershire
LE2 2FB

Dermacare Direct 5 star review on 19th November 2023

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tried for a couple of days to contact by phone, so disappointed could not get an answer. Managed the online order. Goods arrived on time.”

Helpful Report

Posted 1 year ago

Hi Felicity Thank you for your review. Sorry we were not able to take your call. We are only open Monday - Friday. If we are out of the office or on the phone we have an answer machine service. Glad you placed your order ok through the website and your products were received on time. Thank you for your order. Kind regards Julie Customer Service Manager

Posted 1 year ago

“Very pleased with product. Bought because I tried a sample from salon.”

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Posted 1 year ago

“made me break out even more”

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Posted 1 year ago

Hi I am afraid it's normal sometimes for blemish-prone products to cause skin purging (breakouts), which is a temporary reaction to new skincare products. Purging can happen within the first few days. Kind regards Dermacare

Posted 1 year ago

“I had a problem and they sorted it well - good communication”

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Posted 1 year ago

Hi Tamar Thank you for taking the time to review us. Glad we sorted your issue for you and you were happy with the communication provided. I will pass your comments onto the team. Kind regards Julie Customer Service Manager

Posted 1 year ago

“My packaging was open when I received it. I didn’t take pic”

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Posted 1 year ago

Hi Chelna Sorry you have the wrong company for this Company Review. We are not Paula's Choice. Our parcel to you was delivered intact and photo provided by Royal Mail delivery confirmation. Kind regards Julie Customer Service Manager

Posted 1 year ago

“Product arrived quickly & packaged very well. Thank you.”

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Posted 1 year ago

Hi Thank you for your review. Glad to hear your order arrived quickly and was well packaged. I will pass your kind comments onto the warehouse team. Kind regards Julie Customer Service Manager

Posted 1 year ago

“Excellent Service”

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Posted 1 year ago

Hi Thank you for taking the time to let us know you are happy with our service provided to you. We look forward to continuing this excellent service. Kind regards Julie Customer Service Manager

Posted 1 year ago

“Very good”

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Posted 1 year ago

Hi Iman Thank you for taking the time to let us know you are happy with our service provided to you. We look forward to continuing this good service with further orders from you. Kind regards Julie Customer Service Manager

Posted 1 year ago

“Excellent service and a quick response to my query. I will definitely use Dermacare again.”

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Posted 1 year ago

Hi Susan Thank you for taking the time to review our Company. Always good to hear that we have provided an excellent service and quick reply to your query. We look forward to continuing this service with further orders from you. Kind regards Julie Customer Service Manager

Posted 1 year ago

“I regularly use Dermacare Direct and wouldn't use any other company now. I love getting free samples with orders as so useful to be able to try different products. Quick and easy to order and prompt tracked delivery either next day for a charge (useful if in a hurry) or free standard delivery 3-5 working days. With helpful staff to answer any queries, I cannot fault this company. Highly recommend.”

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Posted 1 year ago

Hi Thank you for leaving your review. It is always a pleasure to receive this feedback from our regular Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care & enjoy the rest of your day. Kind regards, Julie (Customer Services Manager)

Posted 1 year ago

“Good quick delivery,keep you informed. Items well packaged. Plenty of information on website whatever your concern.”

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Posted 1 year ago

Hi Thank you for taking the time to write a review for us. It is great to receive feedback from our customers. This helps us maintain and improve our services. Glad you are happy with the service you receive from us. I will pass your kind comments on to our team. Kind regards, Julie (Customer Services Manager)

Posted 1 year ago

“Quick to order and quick to arrive 10 out of 10”

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Posted 1 year ago

Hi Sheila Thank you for taking the time to write this review. So pleased you are happy with the service we have provided for you. We look forward to your continued custom. Kind regards Julie Customer Service Manager

Posted 1 year ago

“I’ve been using this product twice a day every day for eight years. My skin has totally changed for the better. It’s clear, soft and has removed all of the discolouration I got when I was pregnant. I also use the microdermabrasion cream once a week. Fantastic products !”

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Posted 1 year ago

“I have been purchasing products from Dermacare for several years and have always received good service from them.”

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Posted 1 year ago

Hi Christina Thank you for taking the time to write a review for us. It is great to receive feedback from our regular customers. This helps us maintain and improve our services. Glad you are happy with the service you receive from us. I will pass your kind comments on to our team. Kind regards, Julie (Customer Services Manager)

Posted 1 year ago

“Friendly service, order came quickly and was very happy with everything”

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Posted 1 year ago

“I love the epionce range, I started using this cleanser over 4 years now and wouldn’t use anything else! I travel a lot this helps to keep my skin clean, fresh and break out free! AMAZING!!”

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Posted 1 year ago

“I order regularly from this comany. Never had any issues. Pleased with the service they provide. Will continue to buy.”

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Posted 1 year ago

“Very happy using Dermacare. I had a problem with my product and was able to contact Dermacare by phone and speak to Customer Services. Issue sorted quickly and efficiently. Thank you.”

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Posted 1 year ago

“I love that I was able to choose my free sample with my order. This allowed me to try the product that I wanted before deciding to buy it.”

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Posted 1 year ago

“Lots of choice and the information given on each product is very informative. Ordering was easy and delivery was quick. Would not hesitate in recommending Dermacare Direct.”

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Posted 1 year ago

Hi Hazel Thank you for taking the time to write a review for us. It is great to receive feedback from our regular customers. This helps us maintain and improve our services. Glad you are happy with the service you receive from us. I will pass your kind comments on to our team. Kind regards, Julie (Customer Services Manager)

Posted 1 year ago

Dermacare Direct is rated 4.8 based on 1,915 reviews