Dermacare Direct Reviews

Name: Dermacare Direct
Address: Stoughton Grange, Gartree Road, Oadby, Stoughton Grange, Gartree Road, Oadby, Leicestershire
Rating: 4.80

4.8 Rating 1,903 Reviews

96 %

of reviewers recommend Dermacare Direct

4.8

Based on 1,903 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Dermacare Direct:

Dermacare was established in 2009 to offer professional, personalised skincare advice and a wide range of advanced skincare products to obtain and maintain optimal skin health at home.
Dermacare founder Andrea is a renowned skincare expert with over 25 years experience in the medical skincare industry.

We are official stockists of the industry's leading clinic-based Cosmeceuticals brands, including iS Clinical, SkinCeuticals, Jan Marini, PCA Skin, NeoStrata and many more.

- Our customer service is exceptional and nothing is too much trouble
- Our mission is to educate our customers about their skincare requirements
- We offer free, on-going, expert and unbiased advice to all our clients
- We offer our clients a completely bespoke and customer-focused experience

Visit Website

Phone:

01162514848

Email:

info@dermacaredirect.co.uk

Location:

Stoughton Grange, Gartree Road, Oadby,
Stoughton Grange, Gartree Road, Oadby
Leicestershire
LE2 2FB

Dermacare Direct 5 star review on 19th November 2023

Anonymous // 01/01/2019

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“Product was received a couple of days after ordering. Great range of brands and products. Dermacare Direct are one of my ‘go to’ trusted websites for skincare. Would have been 5* but I did have a couple of setbacks with address recognition whilst on the website this time.”

Helpful Report

Posted 10 months ago

Hi Thank you for taking the time to review us. Glad we are your 'go to' company for your skincare requirements. We are registered stockists for all the brands we sell so you can be sure of receiving the genuine products. Sorry to hear you encountered issues when ordering this time. I will get the IT team to take a look. Have a good evening! Kind regards Julie Customer Service Manager

Posted 10 months ago

“Always efficient”

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Posted 10 months ago

Hi Ginny Thank you for your lovely review. It is always great to hear from our returning customers that we are doing things right. Have a good evening. Kind regards Julie Customer Service Manager

Posted 10 months ago

“Product came extremely fast. Amazing customer service. 100% authentic products.”

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Posted 10 months ago

“very quick delivery , produce very good. it does what it says”

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Posted 10 months ago

Hi Thank you for your company review. It is always good to hear from our customers that they are happy with the service & products we supply. Kind regards Julie Customer Service Manager

Posted 10 months ago

“Quick delivery and excellent communication. Order as described, thankyou!”

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Posted 10 months ago

Hi Francesca Thank you for your kind company review. It is always great to hear from our customers on their buying experience with us. We are glad you are happy with our service provided. I will pass your lovely comments onto the team. Take care & have a good evening! Kind regards Julie Customer Service Manager

Posted 10 months ago

“I lost my provider when SK:N closed down but loved the brand. So went online to see if I could purchase elsewhere. You didn’t disappoint. Ordered safely and within 2 days my items arrived ! Couldn’t be more pleased with the service I received.”

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Posted 10 months ago

Hi Gillian Thank you for taking the time to write this review. We are so pleased that you have come to us and been happy with the service we have provided you with. We look forward to continuing to supply you with your much loved brand. Take care and enjoy your afternoon! Kind regards Julie Customer Service Manager

Posted 10 months ago

“All was correct, thanks”

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Posted 10 months ago

“The product has already improved my ingrown hairs so much, so easy and quick to use and has such a noticable positive effect. Now a staple of mine.”

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Posted 10 months ago

“Tried for a couple of days to contact by phone, so disappointed could not get an answer. Managed the online order. Goods arrived on time.”

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Posted 10 months ago

Hi Felicity Thank you for your review. Sorry we were not able to take your call. We are only open Monday - Friday. If we are out of the office or on the phone we have an answer machine service. Glad you placed your order ok through the website and your products were received on time. Thank you for your order. Kind regards Julie Customer Service Manager

Posted 10 months ago

“Very pleased with product. Bought because I tried a sample from salon.”

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Posted 11 months ago

“made me break out even more”

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Posted 11 months ago

Hi I am afraid it's normal sometimes for blemish-prone products to cause skin purging (breakouts), which is a temporary reaction to new skincare products. Purging can happen within the first few days. Kind regards Dermacare

Posted 11 months ago

“I had a problem and they sorted it well - good communication”

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Posted 11 months ago

Hi Tamar Thank you for taking the time to review us. Glad we sorted your issue for you and you were happy with the communication provided. I will pass your comments onto the team. Kind regards Julie Customer Service Manager

Posted 11 months ago

“My packaging was open when I received it. I didn’t take pic”

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Posted 11 months ago

Hi Chelna Sorry you have the wrong company for this Company Review. We are not Paula's Choice. Our parcel to you was delivered intact and photo provided by Royal Mail delivery confirmation. Kind regards Julie Customer Service Manager

Posted 11 months ago

“Product arrived quickly & packaged very well. Thank you.”

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Posted 11 months ago

Hi Thank you for your review. Glad to hear your order arrived quickly and was well packaged. I will pass your kind comments onto the warehouse team. Kind regards Julie Customer Service Manager

Posted 11 months ago

“Excellent Service”

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Posted 11 months ago

Hi Thank you for taking the time to let us know you are happy with our service provided to you. We look forward to continuing this excellent service. Kind regards Julie Customer Service Manager

Posted 11 months ago

“Very good”

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Posted 11 months ago

Hi Iman Thank you for taking the time to let us know you are happy with our service provided to you. We look forward to continuing this good service with further orders from you. Kind regards Julie Customer Service Manager

Posted 11 months ago

“Excellent service and a quick response to my query. I will definitely use Dermacare again.”

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Posted 11 months ago

Hi Susan Thank you for taking the time to review our Company. Always good to hear that we have provided an excellent service and quick reply to your query. We look forward to continuing this service with further orders from you. Kind regards Julie Customer Service Manager

Posted 11 months ago

“I regularly use Dermacare Direct and wouldn't use any other company now. I love getting free samples with orders as so useful to be able to try different products. Quick and easy to order and prompt tracked delivery either next day for a charge (useful if in a hurry) or free standard delivery 3-5 working days. With helpful staff to answer any queries, I cannot fault this company. Highly recommend.”

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Posted 11 months ago

Hi Thank you for leaving your review. It is always a pleasure to receive this feedback from our regular Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care & enjoy the rest of your day. Kind regards, Julie (Customer Services Manager)

Posted 11 months ago

“Good quick delivery,keep you informed. Items well packaged. Plenty of information on website whatever your concern.”

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Posted 11 months ago

Hi Thank you for taking the time to write a review for us. It is great to receive feedback from our customers. This helps us maintain and improve our services. Glad you are happy with the service you receive from us. I will pass your kind comments on to our team. Kind regards, Julie (Customer Services Manager)

Posted 11 months ago

“Quick to order and quick to arrive 10 out of 10”

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Posted 11 months ago

Hi Sheila Thank you for taking the time to write this review. So pleased you are happy with the service we have provided for you. We look forward to your continued custom. Kind regards Julie Customer Service Manager

Posted 11 months ago

Dermacare Direct is rated 4.8 based on 1,903 reviews