Delcor Reviews

Name: Delcor
Address: Delcor house, Double Row, 13 Headlands Business Park, Northumberland
Rating: 4.95

5.0 Rating 837 Reviews

99 %

of reviewers recommend Delcor

5.0

Based on 837 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat

About Delcor:

Delcor fly the flag for British craftsmanship with made-to-measure sofas and chairs.

Our furniture is made to last a lifetime: we happily apply a 50 year guarantee all our solid birch frames. While the fabric is totally up to you, with over 10,000 of the best designer fabrics and leathers from around the world to choose from. We offer delivery to your home direct from the workshop, and we'll assemble your sofa on site in the event of any access problems.

Visit us at one of our four stunning destination showrooms around the country and talk to our Designers about creating an original Delcor piece for your home. Find us in Fulham, Cheshire, Seaton Delaval or Stamford, or call us on 0191 237 1303 for help and advice.

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134

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We've got nothing but praise for the service we received from ALL the staff at Delcor when we were deciding whether to recover our old Delcor suite or buy new. In the end we had it recovered & it arrived yesterday. It looks fabulous - with a few modern 'touches' added - plus we were kept up-to-date to say exactly when it would be with us - & it was! The delivery men were excellent - even when they realised it would be difficult to get it through the door in one piece. Thank you Delcor - we'd certainly recommend you to anyone who asked, Roy & Barbara Hutchinson.”

Helpful Report

Posted 11 years ago

Dear Mr & Mrs Hutchinson Thank you so very much for your glowing review. I must say it is most satisfying and rewarding to read over and over again Customers praise and appreciation of the level of dedication to Customer Service and Care shown to all Customers by all of my staff, from the Sales Consultants with their knowledge of fabrics etc right through to the Delivery Team delivering your furniture safely into the room of your choice in your home. It is wonderful to learn of your delight with your refurbished furniture, with brand new interiors and a refreshing new upholstery covering including the addition of a few modern touches adding to the bespoke quality of your Delcor furniture. It always amazes me how a new upholstery covering can totally change the look of the furniture that has stood in your home for years I'm sure you will agree with me that being able to offer a Disassembly/Assembly on Site service when required is an added bonus when faced with narrow doorways or awkward access, no need to remove valuable paintings or vases to a place of safety. Again I thank you for your most informative review confirming your Delcor experience has been a happy one. I trust you will enjoy many years of comfort with your Delcor upholstered furniture and assure you of our best attention at all times. Kind regards Rick Petini, Managing Director

Posted 11 years ago

“We previously had a Delcor suite for twenty five years which speaks for itself on durability, comfort and quality and now have a new Delcor suite, again is a good quality and very comfortable. Everyone at Delcor were most helpful including the delivery gentlemen. Thankyou.”

Helpful Report

Posted 11 years ago

Dear Mr & Mrs White Thank you so much for completing the review. I am delighted to learn you are a returning 'Delcorian' and that your second Delcor experience has been a most positive and memorable one. I am also happy to learn we at Delcor have fulfilled your expectations with regards to the durability, quality and comfort of your second Delcor purchase and that my staff appear yet again, to have excelled themselves in their level of Customer Care and Service. Thank you again for your most kind comments and I trust you will enjoy as many years again, with your second Delcor purchase. Kind regards Rick Petini, Managing Director

Posted 11 years ago

“The quality of the furniture shines out. We are delighted with our purchase.”

Helpful Report

Posted 11 years ago

Dear Mr & Mrs Hopkins Thank you so much for kindly completing this review. I am thrilled to learn of your delight with the quality and look of your Delcor upholstered furniture in your home and trust you will enjoy many years of relaxing comfort. Again I thank you for your kind review and assure you of our best attention at all times. Kind regards Rick Petini, Managing Director

Posted 11 years ago

“The Salesman who dealt with me was exemplary ; very helpful, knowledgeable and most efficient . The delivery arrangements were also exemplary. It was both pleasing and refreshing to be the recipient of such a prompt, efficient and delivery service. It was an exemplary transaction. Please congratulate and thank all concerned.”

Helpful Report

Posted 11 years ago

Dear Mrs Murray Thank you most sincerely for your extremely kind and positive feedback. It is most gratifying to learn of your complete satisfaction with the service you have encountered and I shall have pleasure in passing on your complimentary comments to all concerned. Trusting you enjoy many years of comfort with your Delcor upholstered furniture and assuring you of our best attention at all times. Kind regards Rick Petini, Managing Director

Posted 11 years ago

“The service received from Delcor from initial contact through to delivery of my reupholstered sofa has been exemplary. The showroom staff couldn't do enough to provide advice and fabric samples; the delivery staff were also helpful and courteous. In addition, your staff were excellent at communicating likely timelines for the whole process and keeping me updated. Overall, one of the best customer service experiences I have had in a long while. Thank you.”

Helpful Report

Posted 11 years ago

Dear Mrs Groves Thank you sincerely for your most glowing review. It is always most rewarding for me to receive confirmation that my staff have excelled in ensuring our Customers Delcor experience has been a most pleasurable and memorable one. As owner of the Company I take great pride and am most appreciative of the level of dedication to Customer Service and Care shown by all my staff, from the Showrooms right through the factory to the Delivery Team. I have a team of staff who are dedicated to the overall quality of the upholstered furniture we manufacture and I'm sure you will agree this is reflected in your recent personal Delcor experience. Again I thank you for you kind review and assure you of our best attention at all times. Kind regards Rick Petini, Managing Director

Posted 11 years ago

“Most welcoming excellent staff. Very helpful. Nothing was a trouble. Settees look fab. Delivery firm was brilliant. Thank you Delcor.”

Helpful Report

Posted 11 years ago

“Most welcoming excellent staff. Very helpful. Nothing was a trouble. Settees look fab. Delivery firm was brilliant. Thank you Delcor.”

Helpful Report

Posted 11 years ago

Dear Mr & Mrs Dixon Thank you very much for taking time to complete the review on your Delcor upholstered furniture and experience. I am happy to learn you are delighted your Delcor furniture looks well in situ in your home and that my staff, from the Showroom Consultants through to the Delivery Team assisted in making your Delcor experience a happy experience. Assuring you of our best attention at all times. Kind regards Rick Petini, Managing Director

Posted 11 years ago

“We had our 20 year old Delcor suite recovered in leather and are very pleased with it. Excellent service would highly recommend Delcor to family and friends.”

Helpful Report

Posted 11 years ago

Dear Mr & Mrs Humes Thank you so much for taking time to complete the review, it is very much appreciated. It is most rewarding that you, as a valued Customer have supplied positive feedback not only about your satisfaction with your refurbished Delcor furniture but also the service you experienced in the process, so much so that you would highly recommend Delcor to family and friends. Again my thanks for completing the review and I trust you will enjoy many more years with your refurbished Delcor furniture. Kind regards Rick Petini, Managing Director.

Posted 11 years ago

“I couldn't have been happier with the service I received from Delcor. The Sofa and chairs I liked were made bespoke to exacting specifications. The fabric I had seen on a recent trip to Italy was sourced and absolutely nothing was too much trouble. My sofa and chairs now take pride of place in my lounge and everyone remarks on how beautiful they are. I'm one very pleased customer who wouldn't hesitate to recommend Delcor”

Helpful Report

Posted 11 years ago

Dear Mrs Lewis Thank you so very much for your most glowing review. It is always most rewarding when Customers provide such positive feedback as you yourself have .. .. confirmation we at Delcor must be getting something right. Without our loyal Customers we would have no business therefore if and where possible we leave no stone unturned in order to fulfill our Customers requirements, even sourcing fabrics from Italy! I am so pleased your Delcor experience has been a happy experience and I trust you will enjoy many years of comfort with your Delcor upholstered furniture. Kind regards Rick Petini, Managing Director.

Posted 11 years ago

“Really great to be able to have a sofa tailor made to my exact dimensions and then assembled inside the flat.”

Helpful Report

Posted 11 years ago

Dear Miss Moore Thank you for taking time to complete your review. I am so pleased our bespoke service has been of use to you and the fact we offer an Assembly of Site service makes it not only easier for you the Customer in that you are not limited to what you want and where you want it, but also its a lot easier for our Delivery Team who have to physically manoeuvre each piece of solid furniture through sometimes quite awkward narrow doorways and into quirky nooks and crannies .. .. always a lot easier if the furniture is delivered in pieces. I thank you for taking time to provide feedback and assure you of our best attention at all times. Kind regards Rick Petini, Managing Director

Posted 11 years ago

“We liked the fact that there is no hard-sell approach and as a customer you are treated very well. Staff listen and try to do whatever they can to help. We liked the range of products and the main selling point for us (over and above the quality, guarantees etc) was the fact that you could tailor an item to meet your exact needs. This is particularly helpful when you are trying to fit a piece of furniture into a specific place. Now that we have the sofa, we can see how well it sits and looks in the room. And in addition, it is comfortable! That is not such a strange thing to say because many sofas and armchairs are very uncomfortable and you are constantly moving to try to get comfortable. With our Delcor sofa you can just sit and relax.”

Helpful Report

Posted 11 years ago

Dear Mrs Elliott Thank you so much for your very informative review. I personally do not like to be 'hounded' by Sales Staff whilst shopping and this is reflected in our own 'welcoming and relaxed' approach to Customer Care in our Showrooms .. .. no staff 'hovering' over you but there in the background if and when needed. We do pride ourselves in being able to offer a 'bespoke' product and I'm so pleased this has been helpful to you. It is reassuring to know your furniture fits and looks well in situ and to top it off it is comfortable! Thank you again for your most positive feedback and I trust you will enjoy many years of comfort with your Delcor upholstered furniture. Kind regards Rick Petini Managing Director

Posted 11 years ago

“Great customer service including after care, Quality upholstery giving both style and comfort.”

Helpful Report

Posted 11 years ago

Dear Mrs Herdman Thank you so much for your positive feedback regarding the service you received throughout your Delcor experience. I am so pleased you are happy with the quality, comfort and suitability of your furniture and can't thank you enough for taking time to share your positive feedback. Assuring you of our best attention at all times. Kind regards Rick Petini Managing Director

Posted 11 years ago

“Fabulous service from start to finish - thank you Colin at Kings Road and people at head office and lovely delivery guys. Delighted with recovering - our sofas look brand new.”

Helpful Report

Posted 11 years ago

Dear Mrs Farrell Thank you for much for your very kind review. I am sure Colin the Store Manager at Kings Road, London will be delighted to learn he has a personal mention as will the other members of my staff. I am pleased to learn you are delighted with your recovered sofas .. even after all my years in this business it always amazes me how the same piece of furniture can look totally different with new interiors and a different fabric. Delighted you are delighted and thank you for your most positive feedback. Assuring you of our best attention at all times Kind regards Rick Petini Managing Director

Posted 11 years ago

“The sofa is utterly gorgeous. The hours spent debating shades of dark pink [the ‘frame’] and burnt orange [seat and back cushions] were completely worth it and the Milan design is perfect - clean lines of a pared down Knole, not too stark for an eighteenth century room. The feather and down back cushions are wonderfully plump [o.k. they do push forward a little now but they will settle down]. The people we spoke to in the Kings Road showroom and on the phone were both pleasant and very helpful - complete with sending bits of wood to help me choose the correct legs. My only vague complaint is on the paucity of photos on the web site - seeing the models covered with more and varied fabrics would have helped. Our old Delcor sofa is 29 years old and still going strong - we look forward to our new one lasting as well.”

Helpful Report

Posted 11 years ago

Dear Mrs Westbury I actually remember seeing this sofa going through production, truly a bespoke piece of upholstered furniture and most eyecatching .. my compliments to you on your selection of fabrics. Regarding the feather and down cushion interiors, you are correct in that they will eventually bed in and settle with use, as with a brand new pair of quality shoes, the more they are used the more comfortable they become. I thank for your kind words regarding my staff, it is always most satisfying to hear from Customers to express their satisfaction for the service they have received. A happy Customer is a loyal Customer. Thank you again for your most positive feedback and assuring you of our best attention at all times. Kind regards Rick Petini Managing Director

Posted 11 years ago

“I can not praise the staff, delivery guys and the standard of my two sofas. If anyone is considering buying quality furniture, it may appear expensive, but if you want quality and long lasting furniture, this is the place to go.”

Helpful Report

Posted 11 years ago

Dear Mrs Ross Thank you so much for your very kind review complimenting my staff and the quality of your Delcor upholstered sofas. Reading your email the expression 'you get what you pay for' springs to mind .. .. thank you so much for recommending us .. much appreciated. Assuring you of our best attention at all times. Kind regards Rick Petini Managing Director

Posted 11 years ago

“Very charming and efficient staff at the shop. The delivery guys were great and very efficient The settee has been a fantastic addition to our cottage and is the principal piece of furniture very well made and comfortable You did everything we asked Regards David and Dominique Evans”

Helpful Report

Posted 11 years ago

Dear Mr & Mrs Evans Thank you so much for the very kind review complimenting both the efficiency of my staff and the overall quality, suitability and performance of your Delcor upholstered sofa. I cant begin to tell how this boosts staff moral, as well as my own of course. Thank you again and trusting youenjo many years of comfort with your Delcor sofa. Kind regards Rick Petini Managing Director

Posted 11 years ago

“Quite simply, the best furniture I've ever seen. Brilliantly made to my exact specifications, Delcor's furniture completely surpassed my expectations. Better still, Rick and his team were brilliant to work with from first to last. You get a real sense of their knowledge and passion for what they do. I now wouldn't buy a sofa anywhere else.”

Helpful Report

Posted 11 years ago

Dear Samantha, Thank your for your review of Delcor. Your feedback was much appreciated. Let us know if you ever have any issues with your furniture - your sofa frames are guaranteed for fifty years. We'll be more than happy to provide a full refurbishment too. Many thanks Tim Scudder, Delcor

Posted 11 years ago

Delcor is rated 5.0 based on 837 reviews