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Decorative Aggregates Reviews

4.8 Rating 18,112 Reviews

95 %

of reviewers recommend Decorative Aggregates

Company Reviews

4.8

Based on 18,112 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Decorative Aggregates:

Decorative Aggregates offers a wide range of high-quality products for all your requirements, delivered nationwide. Take a look at our full range of products and get ideas from our inspiration pages.

Visit Website

Phone:

01629636500

Email:

enquiries@derbyaggs.com

Location:

Arbor Low WorksYoulgrave
Bakewell
DE45 1JS

Decorative Aggregates 5 star review on 8th November 2023

Decorative Aggregates 5 star review on 6th November 2023

Kerrie Moran Morris

Decorative Aggregates 5 star review on 26th October 2023

Decorative Aggregates 5 star review on 28th September 2023

Debbie Kinsella

Decorative Aggregates 5 star review on 21st September 2023

Decorative Aggregates 5 star review on 16th September 2023

Christine Stevens

Decorative Aggregates 5 star review on 14th September 2023

Dave Cooper-Brady

774

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My delivery was due 8 days ago. It still has not arrived and no-one is answering the telephone number on their website. I have emailed them and will now speak to my credit card company to request that the payment is returned”

Posted 2 years ago

Hello Gary, we deeply apologise for the delay. I understand that the matter has been resolved by the sales team and your order has been delivered. We're very sorry for any inconvenience caused.

Posted 2 years ago

“Pre delivery dates not adhered to. Needed 2 bulk bags dropped on to my trailer but because delivery was 2 days early I was not there and they dumped it on the ground leaving me with the job of shovelling 2 bulk bags onto my trailer. NOT IMPRESSED!”

Posted 2 years ago

Hi Roger, please accept our sincerest apologies for the early arrival of your goods. We informed the third party haulier to deliver on the 21st which was chosen on your order, so we apologise if it arrived earlier than expected. We will be investigating with the courier why this occurred.

Posted 2 years ago

“Turned up a day late. No telephone call an hour prior to delivery. Unable to contact Decorative Aggregates to see what was going on. AVOID THIS COMPANY!!”

Posted 2 years ago

Thank you for your review. We are sorry that your order arrived a day late. The UK haulage network is currently under a tremendous strain due to driver shortages and unprecedented volumes of freight moving through the system - this is resulting in some potential delays of up to 2 working days, which we have advised across our website (this is also impacting our competitors and beyond our sector). As we use third party couriers with their own independent delivery systems, we rely on them to notify customers of any potential delays. We are responding to all calls and emails, however the phone lines are very busy at present times. Looking at the order notes, I can see that we did request the courier call you an hour prior to delivery, and we sincerely apologise that they failed to do this and for any inconvenience caused.

Posted 2 years ago

“Delivery cancelled twice and a week late. Also unable to make contact to order additional aggregate and so had to go to a competitor.”

Posted 2 years ago

Hello Andrew, thank you for your review. We apologise that you experienced a delay with your delivery - we have advised on our website that some orders may experience delays of up to 2 working days or more due to driver shortages and unprecedented volumes freight within the UK haulage network. Unfortunately, this is the first time we have been made aware of a delay with your order and I am unable to locate any cancellations to your postcode. We're sorry you were unable to reach us over the phone to place your order - all calls are being answered however the lines are usually engaged. Customers can also place orders directly through our website which is quicker. Once again we apologise for any inconvenience caused.

Posted 2 years ago

“I didn’t get my delivery on the dated stated on my confirmation email.”

Posted 2 years ago

Dear Andrew, we apologise that your delivery did not arrive on the original date. We have advised across our website that due to issues within the UK haulage network, some orders may experience delays of up to 2 working days or more. The vast majority of orders continue to arrive punctually. Once again we are sorry for any inconvenience caused.

Posted 2 years ago

“6 days late, tried calling numerous occasions either engage or no answer.”

Posted 2 years ago

Hello David, thank you for your review. We sincerely apologise that your order arrived 4 working days later than the original delivery date and for any difficulty you had reaching us over the phone. The team is very busy answering all calls that come through, however the line is frequently engaged at present. We have advised across our website and email communications that due to challenges faced within the UK hauage network, some orders may experience delays of 2-3 working days or more. This is primarily due to driver shortages due to Brexit and increased volumes of freight moving through the network as lockdown alleviates. I understand your goods have been delivered and signed for, and once again we apologise for any inconvenience caused.

Posted 2 years ago

“Ordering and delivery was easy and quick and was very pleased. The quality is also good. So it's a shame to leave a bad review but unfortunately the first gravel we received was the wrong gravel. We didn't realise this at the time and so laid it. We needed more so had another order which was likely correct but we had to send back as didn't look like the first one. We have since had two more deliveries for some reason of the same gravel. It's impossible to get hold of anyone to sort. Phone mostly engaged and when it does ring it just rings out. No response to email. It's a shame as it's a small error that we are just trying to sort.”

Posted 2 years ago

Hi John, thank you for leaving your review. The first bag of stone you received was correct, however we believe the second bag may have been the incorrect colour - we do sincerely apologise for this and we have since collected this and sent out a new delivery with the correct stone, which we have confirmed to be correct with our quarry. We have tried to call you but we've been unable to reach you - please may you call the office back on 01629 630256 and we will be able to help resolve the situation.

Posted 2 years ago

“Pebbles were not washed and a lot of tiny pieces and waste in load took all day to clean pebbles and made a mess of lawn the 1 star is for the delivery man great guy.”

Posted 2 years ago

Hello, thank you for your review. Our decorative aggregates are sourced directly from the quarry - as these stones are natural products, natural material can sometimes find its way into the bags. We do apologise for the inconvenience - unfortunately this is the first time we have been made aware of this, please could you send any pictures to enquiries@derbyaggs.com and we will investigate this.

Posted 2 years ago

“I never write reviews like this but I wanted to warn others about this company. I definitely would not recommend ordering from them. I placed an order for a bulk bag of stones and after selecting a delivery date was called a few days later to say they actually weren't in stock and that it would be a few weeks wait. I accepted the option to wait (rather than be refunded) but had to chase them up after a month. They then told me the stones had come back in stock but they forgot to send them. After arranging another delivery day, I then received an email saying the stones had been dispatched well ahead of the delivery day but after numerous attempts to call them, I had to email as they never answer the phone. I was assured the email I received was automated and that the stones definitely would not come before the delivery day. The stones then arrived whilst I was at work (well ahead of scheduled delivery) and were just left on my drive with no one at home. I rang the driver who had attempted to call me and he refused to give me his office number to sort it out. I messaged on Facebook and tried ringing Decorative Aggregates over 60 times that afternoon but it was either engaged or they didn't pick up. No one responded to my facebook communication although they did read it. I then emailed them and eventually someone replied. After 5 days of the stones being delivered, to rectify the problem they asked if I wanted them picking up and redelivering the day after when they were due. I already explained that my 65 year old father had already had to move 50 bags of stones one by one from the front of the house to the back so they weren't stolen and they thought the stones being moved back to the front, collected and redelivered would solve the problem! When I said this was unacceptable they then attempted to call me once and left a message for me to call back. I rang numerous times but again they didn't answer. I emailed to say I had tried to return the call but no-one got back to me. What an absolutely appalling level of customer service.”

Posted 2 years ago

Thank you for taking to time to leave your review - all feedback is important to us. We sincerely apologise for the inconvenience and recognise that there were multiple challenges that added to this. We have spoken to you personally and apologised and understand that the matter has now been resolved.

Posted 2 years ago

“This delivery was requested for 14th May but did not arrive. I telephoned and got no reply! I was informed that the delivery was past on to another company. They did not deliver on four separate occasions. I genuinely was of the opinion that I had been scammed until I received delivery on 21st May, one week late, which was not acceptable. I am most unhappy and discontent with your service.”

Posted 2 years ago

Dear Anita, thank you for taking the time to leave your review. We sincerely apologise for the delayed delivery of your goods and for any subsequent difficulty you had with reaching us. We use several 3rd party courier's to deliver and they are all reporting the potential for delays due to a strain on the UK delivery network. Although over 98% of our orders continue to arrive on time, unfortunately, some customers are experiencing delays. Because the couriers are independent companies, we have no way of accessing their internal systems, and at present they are prioritising timely deliveries over communication which makes it particularly difficult for us to learn of specific order delays and to provide new ETA's. Although your goods have now been delivered, we understand the inconvenience of such delays and once again we sincerely apologise.

Posted 2 years ago

“Should have delivered Friday, delivered Wednesday. No answer on phone, ever. No answer on emails. No information about who was delivering my items Only good thing was the delivery guy from Walkers, he was great. If you use them, don't expect them when they say, wait for the text from walkers.”

Posted 2 years ago

Hello Matthew thanks for your review. We are advising customers that, due to issues within the haluage network, there is a potential for delays at the moment. However the majority of deliveries are arriving on time. We are also receiving a very high volume of calls and are answering phones all day (the queuing system sounds as if it is ringing), and we are answering all emails but, if a delay occurs, the hauliers should, as you say, contact you with revised timings.

Posted 2 years ago

“Poor customer service Delivery promised for 3 days consecutively - no delivery arrived even though each day it was out for delivery ! 3 days off work unpaid waiting on false promises !! No apology Only an email that says it must have been a nightmare ! Would not recommend company !! Trying to get hold of ‘the right department’ and then for some one to call you back !!”

Posted 2 years ago

“Still haven’t received my stones. They were due to be delivered on 27th April, I’ve had no email about delivery. Called numerous times just says user busy, emailed 3 times and still no response. Not happy”

Posted 2 years ago

Hello Talia we are very sorry that your order has been delayed. We have passed your details onto the sales team who are looking into this immediately and will contact you.

Posted 2 years ago

“Just haven’t bothered sending my order which was scheduled to be delivered on 7th May! Can’t get through on phone line to find out where it is. Can only assume the website is a fraud….don’t order from them!”

Posted 2 years ago

Hi Thomas, we're very sorry that you're experiencing a delay with your order. We have notified the sales team regarding and someone will get back to you with more information as soon as possible. Once again we sincerely apologise for the delay and for any convenience or frustration this has caused.

Posted 2 years ago

“Used them as I purchased from them 5 years ago - how times change. Whilst nothing can be guaranteed one thing you can control is good communication. Having booked a day off for my delivery, with a no show, I received no call or reply to my message/email. Finally the delivery turned up, 3 days later - luckily I was home. Would never recommend and should have read the recent reviews which back up poor service.”

Posted 2 years ago

Thank you for leaving a review. We're sorry you experienced a delay and for any difficulty you had with reaching us. We use several 3rd party hauliers to deliver our goods and they are all warning of potential delays due to massive volumes of freight moving through the delivery network. This isn't just impacting Decorative Aggregates, but the sector as a whole. Sadly, our competitors are also facing similar challenges. Unfortunately, as the hauliers are independent companies we do not have access to their systems and rely on them to inform customers of any potential delays. The couriers are doing their utmost to ensure every delivery arrives on time, however they are focussing on timely deliveries over communication at present. Once again we sincerely apologise for the delay and for any inconvenience caused.

Posted 2 years ago

“Slate delivery was difficult ending with pallet left in the middle of our unmade road.. slate was not the size ordered and was covered in sludge meaning every bag needed washing by hand before it could be used.”

Posted 2 years ago

Hello we are sorry that you are not totally happy with your order. If you would like to provide us with more details, we will look into this for you.

Posted 2 years ago

“Still awaiting delivery that should had arrived 2 weeks ago. Not contacted by phone when the first delivery was claimed to had arrive. Rescheduled 2nd delivery no contact made. Cannot contact customer service as it is always engaged”

Posted 2 years ago

Hello Mark we are sorry for the problems with your order. It appears the delivery man attempted delivery but it is a renovation property and he failed to contact you in advance of arrival. We have issued a refund and re-delivery has been arranged. Once again, apologies for the inconvenience.

Posted 2 years ago

“quality of stones were good however the delivery man had a bad attitude and damaged the drain at the end of my driveway. he did not seem to have the ability to use the equipment to deliver my stones resulting in the damage done to my driveway when questioned about the damage he told me I could buy a replacement for about £10 from any drainage company! I have informed the company of my problem and have had no reply! would not use again!”

Posted 2 years ago

Thank you for your review. We are pleased that you liked your stone but sorry to hear that you had an issue with the delivery. We use independent hauliers and their terms of delivery are kerbside so we will speak to the hauliers and find out what has happened and update you. Once again, we are sorry for any inconvenience caused.

Posted 2 years ago

“Paid extra for Saturday delivery. Didn't arrive until the following Wednesday. Very irritating.”

Posted 2 years ago

Thank you for your review. We are sorry for the delay to your order. We use a number of hauliers and all are reporting that volumes are currently at unprecedented levels within the logistics pallet sector. The Road Haulage Association has also highlighted severe driver shortages. We have worked with our hauliers for many years and are doing all we can to support their businesses during these difficult times. It will take some time for the sector to be fully resourced and, whilst the majority of orders continue to be delivered on time, we have added warnings of potential delays via our website and on communications to our customers. We apologise for the inconvenience you have experienced but hope we can rely on your understanding given the circumstances. We will, of course, refund any priority charges and have actioned this.

Posted 2 years ago

“Great delivery , some of the stones changed colour within a few days . Still waiting for response from the company as I cannot get hold of them .”

Posted 2 years ago

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Decorative Aggregates is rated 4.8 based on 18,112 reviews