I never write reviews like this but I wanted to warn others about this company. I definitely would not recommend ordering from them. I placed an order for a bulk bag of stones and after selecting a delivery date was called a few days later to say they actually weren't in stock and that it would be a few weeks wait. I accepted the option to wait (rather than be refunded) but had to chase them up after a month. They then told me the stones had come back in stock but they forgot to send them. After arranging another delivery day, I then received an email saying the stones had been dispatched well ahead of the delivery day but after numerous attempts to call them, I had to email as they never answer the phone. I was assured the email I received was automated and that the stones definitely would not come before the delivery day. The stones then arrived whilst I was at work (well ahead of scheduled delivery) and were just left on my drive with no one at home. I rang the driver who had attempted to call me and he refused to give me his office number to sort it out. I messaged on Facebook and tried ringing Decorative Aggregates over 60 times that afternoon but it was either engaged or they didn't pick up. No one responded to my facebook communication although they did read it. I then emailed them and eventually someone replied. After 5 days of the stones being delivered, to rectify the problem they asked if I wanted them picking up and redelivering the day after when they were due. I already explained that my 65 year old father had already had to move 50 bags of stones one by one from the front of the house to the back so they weren't stolen and they thought the stones being moved back to the front, collected and redelivered would solve the problem! When I said this was unacceptable they then attempted to call me once and left a message for me to call back. I rang numerous times but again they didn't answer. I emailed to say I had tried to return the call but no-one got back to me. What an absolutely appalling level of customer service.