Decorative Aggregates Reviews

Name: Decorative Aggregates
Address: Arbor Low WorksYoulgrave, Bakewell
Rating: 4.79

4.8 Rating 18,112 Reviews

95 %

of reviewers recommend Decorative Aggregates

Company Reviews

Metrics

Info

4.8

Based on 18,112 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Decorative Aggregates:

Decorative Aggregates offers a wide range of high-quality products for all your requirements, delivered nationwide. Take a look at our full range of products and get ideas from our inspiration pages.

Visit Website

Phone:

01629636500

Email:

enquiries@derbyaggs.com

Location:

Arbor Low WorksYoulgrave
Bakewell
DE45 1JS

Decorative Aggregates 5 star review on 8th November 2023

774

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They Delivered today 9 December 21 they where meant to deliver at 2nd December. Tried to call them no answer not responsible for their costumer and their products to reach the costumer on time they promised.”

Helpful Report

Posted 2 years ago

Hello, thank you for your review. We apologise that you experienced a delay with your delivery. As you may have seen in mass media, the UK haulage network is currently facing a serious driver shortage which is leading to potential delays across all sectors. We have advised on our website and email communications that due to this, some orders may experience delays of up to 2 working days or more. The Decorative Aggregates team is working hard to answer all calls however the automatic queuing system sounds as if it's ringing out. Once again we sincerely apologise for any inconvenience caused however we are pleased the goods have now been delivered.

Posted 2 years ago

“Very disappointing, arranged for the delivery on the Friday and turned up on the Monday, damaged. Sent an email to complain, still waiting on a response. Very poor.”

Helpful Report

Posted 2 years ago

“bags full of water! half water half purple slates! and still very dirty! needed loads more fresh water to wash the slate so it actually looked purple.”

Helpful Report

Posted 2 years ago

Hello Mary, thank you for your review. We do apologise if there was water in the bags - please may you contact us directly at enquiries@derbyaggs.com and we will look into this promptly. We advise on our website that to ensure the natural beauty of the slate is maintained, we do not handle the material or process it more than is required and the slate may occasionally arrive with a natural grey coloured dust covering which will be naturally rinsed by rainfall and may take a few weeks for the true colour to show.

Posted 2 years ago

“Customer service was very poor”

Helpful Report

Posted 2 years ago

Good Afternoon Charlene, Thank you for your review. We do apologise that you aren't happy with the service you have received. One of the sales team will be in touch with you to discuss this matter as we are struggling to find any correspondence from yourself.

Posted 2 years ago

“As of yet we have been given two delivery dates we have made sure we were available , but our order has not arrived and the money has been taken out of my account .”

Helpful Report

Posted 2 years ago

Good Morning Susan, We do apologise for the delay in you receiving your goods. This will be passed over to a member of the sales team and they will contact you today with an update on your delivery.

Posted 2 years ago

“I would prefer to talk to someone”

Helpful Report

Posted 2 years ago

Good Morning Dawn, I do apologise that you have struggled to get through to our sales team. I believe someone from our sales team has now contacted yourself directly and assisted yourself as much as we can.

Posted 2 years ago

“My delivery did not turn up on the day that they confirmed and I could not then contact them to check why and arrange another deliver. I am still awaiting a reply from my email I sent 2 weeks ago.”

Helpful Report

Posted 2 years ago

Good Morning Mr Carlin, We do apologise for any delay experienced with the delivery. We outsource our deliveries to independent couriers. There is currently an issue with driver shortage. As a result we advise on our website and checkout page that some orders may experience delays of up to 2 working days or more. Once again we sincerely apologise for any inconvenience caused. I believe a member of our sales team has now been in contact with yourself directly regarding this.

Posted 2 years ago

“Very disappointed with my order. The stones were much larger than I wanted and a totally different colour. The delivery man assured me they would change colour but not so far”

Helpful Report

Posted 2 years ago

Good Morning, Thank you for your review. I believe a member of the sales team have now been in touch regarding your review. If you have any other queries please contact us directly.

Posted 2 years ago

“The plum colour does not match other plum coloured slate I have, this is more pale grey plum! plus large amount of it was bigger than 40mm, overall I am disappointed. Driver spilt a lot near driveway, which I said I would sweep up. He said there's a bit on road...quite a bit on the road as pallet collapsed. He watched as I swept and shovelled it all up. Overall not great!!”

Helpful Report

Posted 2 years ago

Hello Linda, we're sorry that the colour didn't match. Slate is a natural product sourced directly from the quarry, so different batches of slate may appear slightly different in colour. Please could you email us at enquiries@derbyaggs.com with pictures and we will look into it for you. Additionally, please accept our sincerest apologies for the service experience during the delivery process. We outsource our deliveries to independent third party hauliers and all goods and pallets leave us in top condition and we do not expect our customers to have to sweep goods off the road, and we will be investigating this thoroughly.

Posted 2 years ago

“Not happy with the delivery the driver left me with 2 wooden pallets that I had to pay someone to take a way .”

Helpful Report

Posted 2 years ago

Hi William, thank you for leaving your review. We're sorry you found this to be an inconvenience - all deliveries of aggregate, unless loose tipped, are delivered on a wooden pallet which we advise on our website.

Posted 2 years ago

“I only asked for a simple call to say when the gravel was being delivered. Left in the dark. Second disappointed occasion. If there was another choice I would have gone elsewhere”

Helpful Report

Posted 2 years ago

Hello Mr Pikey thank you for your review.As you may have seen on the national news and on our website , the haulage network is currently under extreme strain and it is even affecting deliveries to supermarkets, pubs and fast food outlets. We use independent hauliers who are facing great challenges because of the driver shortage and volume of freight. We totally appreciate how helpful a call 1 hour before can be but given the current circumstances, we also understand why our haulage partners may be prioritising speed of delivery over communication. Other companies within our sector are also experiencing the same issues. Your one star review therefore does seem a little harsh but we hope you were happy with the product.

Posted 2 years ago

“They gave me a poor quality product”

Helpful Report

Posted 2 years ago

Hi Gregory, we take tremendous pride in the quality of our products and this is reflected in over 15000 positive reviews. We are very sorry you were unhappy with the product - this is the first we have heard that you are unhappy. We have sent you an email for pictures and will work to help in any way we can.

Posted 2 years ago

“If I could have put zero I would - worst aggregate delivery but so glad used as trial before placing main order - do not use”

Helpful Report

Posted 2 years ago

Hi Jo, thank you for leaving your review. We're very sorry that your experience with the delivery wasn't positive. Unfortunately, all aggregate supplies (and most companies in the UK) are currently experiencing nationwide delays due to driver shortages within the haulage network. We have advised on our website that some orders may experience delays of up to 2-3 working days as a result. Please could you email us directly at enquiries@derbyaggs.com and the team will endeavour to help in any way they can.

Posted 2 years ago

“I’m general, all went well with my order, except that my stones turned up a day earlier than scheduled! Luckily my son was at home to help shift the bags off the pallet. Otherwise, the quality of the product, website ordering and how much stone is needed calculator were excellent.”

Decorative Aggregates 1 star review on 30th July 2021

Helpful Report

Posted 2 years ago

Hi there - thank you for your review and for sharing that you found our slate to be of excellent quality and that the website and online calculator were helpful. We're very sorry your order came a day early - we can understand how this may have been inconvenient. The UK haulage network is currently under a heavy strain due to driver shortages and some deliveries are unusually arriving early on some very rare occasions and we sincerely apologise for this. We are glad it worked out in the end for you and we're pleased you are so happy with the slate.

Posted 2 years ago

“Very disappointed driver was so posed to call an hour before but never did and put them on the drive so had to get them moved myself”

Helpful Report

Posted 2 years ago

Hi Mark, we're sorry you weren't called an hour before the delivery as requested. We outsource all our deliveries to independent couriers and request that they follow the delivery instructions provided by our customers. We completely understand how inconvenient it may have been for you not to receive this call as requested, and we will be investigating this with the courier to ensure that in the future the drivers call customers one hour before delivery.

Posted 2 years ago

“Customer service was a disgrace. Order wasn't delivered when it was meant to be. Being lied too wasn't great. Trying to speak to someone was impossible. Wouldn't give a refund or compensation for all the distressed caused. Really disappointed as we had used this company before and will never recommend or use this company again.”

Helpful Report

Posted 2 years ago

Hello Gillian, we are sorry you were unsatisfied with our service. Our team endeavours to provide an excellent service for our customers and we never lie. Unfortunately, in relation to delivery delays, we outsource all deliveries to independent UK hauliers and rely on them to provide us with accurate information and updates. At present, the UK haulage network is under tremendous strain due to driver shortages which are leading to delays of up to 2-3 working days and we have advised this on our website and emails. Please email us directly at enquiries@derbyaggs.com and the team will look into this as soon as possible. Apologies again for any inconvenience caused.

Posted 2 years ago

“very poor service. no telephone service and no one answers their phone line. delivery was done and the lorry driver damaged the wall and the guttering with his lorry while trying to reverse in my alleyway and deliver the goods. will never order from them again. has costed my £700 in repairs to the guttering and waste pipe. have emailed Decorative aggregates and no response so far. extremely poor service and no customer service at all. No response to date from them.”

Helpful Report

Posted 2 years ago

“Delivery date Tuesday, it’s Wednesday evening and still no goods. Unfinished job now. Not happy.”

Helpful Report

Posted 2 years ago

Hi Paul, thank you for leaving your review. We understand that your goods have now been delivered and we apologise for the delay. Due to the current strain on the UK haulage network as a result of driver shortages and unprecedented volumes of freight, we have advised on our website and email communications that some orders may experience a delay of up to 2 working days or more. Once again we are sorry for any inconvenience caused.

Posted 2 years ago

“Very unhappy with the service and lack of communication with this company. Delivery was late and no phone call was made to confirm the delivery was an hour away as instructed. I have been trying to reach this company o we the phone for a week and all emails have been ignored. The clients drain was also damaged on delivery with no compensation receive as of yet. Product was good and happy with the quality but Custer service has been appalling.”

Helpful Report

Posted 2 years ago

Hi Andrew, we're very sorry about the delayed delivery and any damage caused by the driver. We instructed the third party courier to call an hour before delivering, and we apologise that they did not do this. The customer service team is working really hard to answer all calls and emails, but at present, we are receiving an unprecedented amount of enquiries so email responses may be taking slightly longer than usual. The team has been made aware of your review and they will contact you as soon as they can. We apologise for any inconvenience caused. We are happy to learn that you are pleased with the quality of the stone.

Posted 2 years ago

“Not received order.”

Helpful Report

Posted 2 years ago

Hi Ben, thanks for leaving a review. Having looked into this, it appears as though your goods have been delivered. We apologise for the delay - as we have advised on our website and dispatch email, some orders may experience delays of up to 2 working days or more due to driver shortages and unprecedented volumes of freight within the UK haulage network. Your goods left us on time, however the delay was due to the strain placed on the independent courier. Once again we apologise for any inconvenience caused however we hope you are pleased with the stone.

Posted 2 years ago

Decorative Aggregates is rated 4.8 based on 18,112 reviews