There have been several occasions over the last year or so of people within the business stating that they are unable to get through (including Team Leaders). One occasion in particular the employee did ring the hotline number on two consecutive days and the messages were not sent to ourselves which could have resulted in the employee losing their job (with other issues too). This was investigated your end as the employee could prove the number was contacted and it transpired she had contacted your company. The format of your day and night shift could/should be the same in how they are received at this end. Overall - content with the service.