Custom Gifts Reviews

Name: Custom Gifts
Address: Fanmerch, J1 Parkes Way, Leafbridge Business Park, Lincoln, lincoln, Lincolnshire
Rating: 4.34

4.3 Rating 3,697 Reviews

83 %

of reviewers recommend Custom Gifts

Company Reviews

Metrics

4.3

Based on 3,697 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Custom Gifts 5 star review on 28th April 2025

186

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Exactly what I ordered and delivered the next day.”

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Posted 4 years ago

“Hello, There was just one problem - the photo hadn't been centred properly, so there was plenty of space at the bottom with no photo, but half his hat chopped off the top”

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Posted 4 years ago

Hi Helen, Thanks so much for your feedback! I'm sorry your order didn't arrive exactly as expected. Would you mind sending us a photo of the item so we can look into this? Our email is hello@customgifts.co.uk Many thanks, Harrison

Posted 4 years ago

“Ordered a customised blanket and it’s amazing ! Great quality and size and so unique to have it personalised”

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Posted 4 years ago

Hi Lauren, Thanks so much for your feedback, it helps us a lot! We work hard on developing the best products we can produce, so it's great to hear this is paying off. Many thanks, Harrison

Posted 4 years ago

“Delivery took a while and blanket is a strange texture but it’s still did the job”

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Posted 4 years ago

“The Towel looks great, very nice written, only the problem is, looks bad quality of a towel for the money you pay..”

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Posted 4 years ago

“Fantastic quality and ny son was well pleased with his very own personalised Wolves towel.”

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Posted 4 years ago

“The throw was easy to order and was delivered promptly. The only disappointment was that the top half of the head of the person in the photo was cut off but that might have been my fault for not cropping the photo before I sent it as I didn't realise I needed to.”

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Posted 4 years ago

“The cushion is lovley,, but the packer folded it to send it, so now the cushion is creased.”

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Posted 4 years ago

“quick delivery and good quality:)”

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Posted 4 years ago

Hi there, Thanks so much for your feedback, it helps us continue to improve our service. It's good to hear your delivery didn't take longer than expected, as this is something we are working really hard to ensure. Many thanks, Harrison

Posted 4 years ago

“I’m absolutely in love with the blanket I order a 100 x 150 size which I thought would be a bit small but it’s actually perfect! It’s really cosy and soft but the only thing I would say it isn’t exactly a thick material so I don’t think I can wash it very much.”

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Posted 4 years ago

Hi Rebecca, Thanks so much for your feedback! It means a lot to hear our hard work is paying off. As for the material, it is made of polyester and sherpa fleece, which will both be fine for washing! Many thanks, Harrison

Posted 4 years ago

“The great product only thing was delivery was longer than expected 3-4 weeks”

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Posted 4 years ago

Hi there, Thank you for your feedback! I'm glad you're happy with the product you received, however I must apologise for your order being so late. We do usually get orders out much quicker than that but sometimes mistakes are made. We are working hard to minimise them as much as possible! Many thanks, Harrison

Posted 4 years ago

“Pleased with purchase.. thankyou.”

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Posted 4 years ago

Hi there, Thanks so much for your feedback. I'm really glad you're happy with your order, this helps us continue to improve our service to future customers. Many thanks, Harrison

Posted 4 years ago

“The recipient of my gift was very pleased with product but unfortunately the message I wrote was not included so she had no idea who sent it, she had to take to social media to find out.”

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Posted 4 years ago

“Great service I seemed to miss the emails from them when the item was coming but I think that they were in my spam. Great product and arrived quickly can’t fault this company would order more gifts in future.”

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Posted 4 years ago

“I was pleased with the gifts company met my expectations”

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Posted 4 years ago

“Arrived intact. Wanted Happy Birthday Karen written on it. Only got the Karen. But otherwise quite happy”

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Posted 4 years ago

“Really lovely s’mores set, we all really enjoyed it and it brought a little fun to our lockdown Valentine’s Day with the kids xx”

Custom Gifts 4 star review on 17th February 2021

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Posted 4 years ago

“Great custom gift”

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Posted 4 years ago

“It was a really good gift, it said it would arrive today but came two days earlier which was perfect because it was my friends 18TH birthday. Quality was really good although the fluff was falling off abit on the back”

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Posted 4 years ago

“The custom made blanket I received was very good quality, the photos I used looked really nicely done. The downside was how long the item took to arrive, and had to contact custom gifts many times as no proper tracking system until the item was due for delivery that same day. Even then wasn’t sure if it was the delivery day. Which is a shame as work 12 hour night shifts”

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Posted 4 years ago

Custom Gifts is rated 4.3 based on 3,697 reviews