Custom Gifts Reviews

Name: Custom Gifts
Address: Fanmerch, J1 Parkes Way, Leafbridge Business Park, Lincoln, lincoln, Lincolnshire
Rating: 4.34

4.3 Rating 3,701 Reviews

83 %

of reviewers recommend Custom Gifts

Company Reviews

Metrics

4.3

Based on 3,701 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Custom Gifts 5 star review on 28th April 2025

186

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a blanket for my mothers birthday with a few of our sheep on. She loved it! Came back better than I’d have asked for absolutely lovely! Not a real fluffy, light blanket though. But still lovely and cosy and great quality, physically and visually. Thanks!”

Helpful Report

Posted 4 years ago

“I recently ordered a wallet with a photo of my dad and late mother for a gift for my dad for his birthday, when it arrived i was very disappointed to see the photo did not resemble any of my parents especially my late mother”

Helpful Report

Posted 4 years ago

“Disappointing. Ordered 2 personalized advent calendars got a email saying they've been delivered? Yet the account saying something else emailed to then be told I'm being refunded due to them not stocking them.... Why are they on the website to purchase if they don't sell them?”

Helpful Report

Posted 4 years ago

“absolutley shocking customer service. Asked for a refund the day I ordered it and got told it would be here 2 days after as I needed it for a birthday. Week later it still wasn’t here. Will never order again”

Helpful Report

Posted 4 years ago

“Absolutely love the photo cushion I got my friend for her bday”

Helpful Report

Posted 4 years ago

“Great gift idea for a son who has everything anyway and awkward to buy for.”

Custom Gifts 5 star review on 16th August 2021

Helpful Report

Posted 4 years ago

“Jarrod was really helpful. When I queried a delivery date and the gift had been sent a replacement was sent immediately. I would use this company again with no hesitation x”

Helpful Report

Posted 4 years ago

“Good quality product very happy with it delivery was very good turned up a few days after ordering”

Helpful Report

Posted 4 years ago

“Awful company! I received a personalised mug that wasn’t mine which means my daughters face is with someone else. And haven’t received my original order still!”

Helpful Report

Posted 4 years ago

“Very pleased package came quickly pleased with the goods no complaints at all xx”

Helpful Report

Posted 4 years ago

“Excellent and efficient. The baby dressing gown is amazing.”

Helpful Report

Posted 4 years ago

“fab photo blanket and quick delivery. highly recommended”

Helpful Report

Posted 4 years ago

“A nice product but shipment was a little later than expected. However the Custom Gifts team rallied round and everything worked out OK in the end.”

Helpful Report

Posted 4 years ago

“Hi this is the first time I have used custom gifts, 1 was delighted with the gift which was very good quality engraved perfectly & as requested , I was amazed at the speed of delivery too . I will definitely order from custom gifts again & would highly recommend , they have some great & unique gifts.”

Helpful Report

Posted 4 years ago

“Absolutely love my purchase well made great gift ideas for all occasions grest communications arrived bofore stated date well happy”

Helpful Report

Posted 4 years ago

“Extremely happy customer. Quality of item superb arrived quickly and washed perfectly. Recipient absolutely over the moon thankyou”

Helpful Report

Posted 4 years ago

“Excellent quality gift and brilliant delivery time!”

Helpful Report

Posted 4 years ago

“Good quality product and only took 4 days - very pleased with my flag. I put this on the fan page and reeived over 270 likes!!!”

Helpful Report

Posted 4 years ago

“Wonderful gift and received within days - great service”

Helpful Report

Posted 4 years ago

“Although the picture is good quality the blanket material is not, and does not look like the pictures. If you want a soft fleecy blanket I wouldn’t suggest this.”

Helpful Report

Posted 4 years ago

Custom Gifts is rated 4.3 based on 3,701 reviews