Custom Gifts Reviews

Name: Custom Gifts
Address: Fanmerch, J1 Parkes Way, Leafbridge Business Park, Lincoln, lincoln, Lincolnshire
Rating: 4.34

4.3 Rating 3,701 Reviews

83 %

of reviewers recommend Custom Gifts

Company Reviews

Metrics

4.3

Based on 3,701 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Custom Gifts 5 star review on 28th April 2025

186

Anonymous

Anonymous // 01/01/2019

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“I have still not received my gift even though it says I have . Not sure where it has been delivered to .”

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Posted 3 years ago

Hi Clare - thanks for your review! You order was shipped yesterday and should be arriving over the next few days with Yodel. Please contact our customer services team at hello@customgifts.co.uk and we can provide some more tracking information for you. :-)

Posted 3 years ago

“Delighted with my purchase - just as described. Will be much appreciated as a Christmas gift. Good delivery service - really happy. Thank you!”

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Posted 3 years ago

“The photo shows a sparkling bit at the bottom of the trousers, I thought they were sequins. Even a XL was way too small. And the leggings were just ugly. I couldn't even be bothered to return them , I just put them in a charity bag. I will not order again”

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Posted 3 years ago

“Good quality Just what I wanted”

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Posted 3 years ago

“The delivery arrived quickly after ordering and the personalised towel is lovely. It is a Christmas present so the person has not received it yet but the towel is good quality and I know they will love it.”

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Posted 3 years ago

“Ordered a 4 picture photo blanket wasn't expecting too much but was very pleasantly surprised. It was gorgeous and really good quality.”

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Posted 3 years ago

“Easy to order, quick delivery and beautiful product”

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Posted 3 years ago

“I was very happy with my order and the delivery , everything arrived just as I needed it”

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Posted 3 years ago

“I was really impressed with the quality of the photographs and covers. Would definately order from you again”

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Posted 3 years ago

“Disgraceful service Would never use again Poor QUALITY”

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Posted 3 years ago

“A beautiful memento of Queen Elizabeth 2. It’s beautifully crafted. A keepsake”

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Posted 3 years ago

“Really beautiful wooden countdown calendar. Quality workmanship, looks amazing. Highly recommend. Thank you!”

Custom Gifts 5 star review on 15th December 2022

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Posted 3 years ago

“I bought two rocking lambs for my grand children . They look beautifully made and I think they will be real favourites over time . They also have arrived in plenty of time for Christmas . Thank you .”

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Posted 3 years ago

“Excellent customer service, very happy with the t-shirt quality. Just what I wanted.”

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Posted 3 years ago

“Highly recommended”

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Posted 3 years ago

“You sent me the wrong size phone case.”

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Posted 3 years ago

“Distinctive products, quick and efficient delivery.”

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Posted 3 years ago

“So pleased with custom towel my partner will love it! Excellent quality product and great price! Top customer service too. Thank you 😊”

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Posted 3 years ago

“Very poor quality. The personalised towel is very thin fabric and the edging is not finished to a good standard. I will not be purchasing again from this company. I am unable to show a photo as the present has been sent. I have had to purchase another gift as I felt this towel was very sub standard.”

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Posted 3 years ago

“This is a dreadful business to deal with. They promise two day delivery on an item, take payment and then two weeks later, after many phone calls and emails, cancel the order. Then I get an email saying now the item is delivered could I write a review. Don’t know what to say really.”

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Posted 3 years ago

Custom Gifts is rated 4.3 based on 3,701 reviews