Custom Gifts Reviews

Name: Custom Gifts
Address: Fanmerch, J1 Parkes Way, Leafbridge Business Park, Lincoln, Lincolnshire
Rating: 4.34

4.3 Rating 3,696 Reviews

83 %

of reviewers recommend Custom Gifts

Company Reviews

Metrics

4.3

Based on 3,696 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Custom Gifts 5 star review on 28th April 2025

186

Anonymous

Anonymous // 01/01/2019

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“Initially a problem with my order, however when i contacted custom gifts by phone they very swiftly resolved the problem. They made sure my order arrived in time for the Hen party. Thank you to all at Custom Gifts”

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Posted 3 months ago

Thank you for taking the time to leave your review. We are pleased you received your order and hope you enjoyed your Hen party! Kind regards, Simon

Posted 2 months ago

“Absolutely top notch, great quality and delivery”

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Posted 3 months ago

Thank you for taking the time to leave your kind review - this is most appreciated. Kind regards, Simon

Posted 2 months ago

“Excellent quality and for the small price of the goods i would definitely recommend to anyone”

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Posted 3 months ago

Thank you for taking the time to leave your kind review. We are pleased to hear you are happy with your product. Custom Gifts

Posted 3 months ago

“Great flag, just as designed and prompt delivery. Thank you!”

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Posted 3 months ago

Thank you for taking the time to leave your kind review. We are pleased to hear you are happy with your finished flag. Custom Gifts

Posted 3 months ago

“Fantastic item”

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Posted 4 months ago

Thank you for taking the time to leave your kind review. We are pleased to hear you are happy with your product. Custom Gifts

Posted 3 months ago

“Our recently formed Parkinson's walking football club is taking off, we have found kit sponsors and have a tournament coming up in April. I wanted a flag for our supporters to take to the tournament and found a suitable one that could be personalised. The design process was really easy and the flag came in approximately five days from ordering it. The quality of the material and of the printing were first class and I was delighted with it. I would definitely use Custom Gifts again and recommend them to friends and family.”

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Posted 4 months ago

Hi Chris, Thank you very much for taking the time to leave your kind review. We are pleased to hear you are happy with your finished flag and wish your team the very best of luck! Custom Gifts

Posted 3 months ago

“Lovely soft cushion and fantastic customer service.”

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Posted 4 months ago

Thank you Claire - we really appreciate you taking the time to leave your kind review. Kind regards, Simon

Posted 4 months ago

“Brilliant product. Took time to get delivered but please with it”

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Posted 4 months ago

Hi Jane, Thank you for taking the time to leave your review. I apologise for any delay you experienced receiving your bespoke personalised item. I note your order was placed over a weekend whilst the business was not operational but confirm your order left our production within 4 days. I will feed back your concerns of the delivery turn-around to our production team and to the courier service. Thank you for taking the time to leave your review it is most appreciated. Kind regards, Simon

Posted 4 months ago

“Took ages to come! Had to chase them for delivery”

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Posted 4 months ago

Hi Helen, We apologise for the delay you experienced on this occasion. I can see it took 8 working days for your bespoke order to be produced and shipped which is beyond our estimated service times. This was due to a combination of excess production pressures in the lead-up to Valentine's Day and that your items were re-printed as the initial cushions failed our quality checks as were not 100% perfect which required them to be re-produced extending our lead-time. We apologise for the delay you experienced on this occasion and sincerely hope that despite the short delay that you / your recipients are happy with the end products and the personalisation. Kind regards, Simon

Posted 4 months ago

“Great quality , fast delivery. Would use again”

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Posted 4 months ago

Hi Corey, Thank you for your kind review which is most appreciated. We are pleased you are happy with the quality of our products and service. Kind regards, Simon

Posted 4 months ago

“Ordered on the 2 Feb ( checked to confirm delivery times and details) still waiting on 15th Feb nothings arrived..as was a valentine's present requested a refund and been ignored for the last week”

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Posted 4 months ago

Hi Scott, Apologies for the delay you experienced in producing your personalised gift order. I can see from your order history you successfully made contact with with our customer service team on the 12th February and having discussed your order and the time sensitive nature of your gift we immediately upgraded your delivery to a complimentary 24 hour special delivery service rather than the standard 48 hour service to ensure your personalised mug would reach you in advance of valentine's day. I have checked your delivery status and can see we have POD provided by Royal Mail illustrating delivery was made on the 13th February 2025 at 13:36. This can be confirmed by checking the tracking information provided to you via automated shipping notification email sent on the 12th February. If we can be of any further assistance please do not hesitate to contact us. Kind regards, Simon

Posted 4 months ago

“Fast service and looks great as a finished product!”

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Posted 4 months ago

Hi Natasha, As a small family business we truly appreciate receiving feedback from our customers. Thank you for taking the time to leave your kind review. Kind regards, Simon

Posted 4 months ago

“Great product !”

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Posted 4 months ago

Hi Millie, Thank you for taking the time to leave your kind review. This is most appreciated and we are pleased to hear you are happy with your personalised cushion. Kind regards, Simon

Posted 4 months ago

“A perfect gift. Great value for money and he loves it. Thank you.”

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Posted 4 months ago

Hi Jade, Thank you - We really do appreciate you taking the time to leave your kind review. Kind regards, Simon

Posted 4 months ago

“The towels are nicely printed and soft. Not able to comment further as they are a gift. It will be some time before I get feedback.”

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Posted 4 months ago

Thank you for taking the time to write your review. We highly appreciate your feedback. Kind regards, Simon

Posted 4 months ago

“Absolutely love our cushion that is for my dad’s birthday . Quality is so much better than I was expecting . Colour is vibrant and an exact copy of picture. Also was bigger than I expected .”

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Posted 4 months ago

Hi Sarah, Thank you for taking the time to leave your kind review. We will be sure to share your comments back to the team who take grate pride in producing these items with care. Kind regards, Simon

Posted 4 months ago

“Bought it for my friend Bday and she loves it”

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Posted 4 months ago

Thank you for taking the time to leave your kind review. We love to receive such feedback and seeing our products being enjoyed! Kind regards, Simon

Posted 4 months ago

“Exactly as described and delivered on time well done everyone”

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Posted 4 months ago

Hi Keith, Thank you for taking the time to leave your kind review. We will be sure to feedback your kind comments to the rest of the team. Kind regards, Simon

Posted 4 months ago

“Well made, quality material and strengthened at the corners. Happy days, definitely recommend”

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Posted 4 months ago

Hi Neil, Thank you for taking the time to leave your kind review. The quality of our products and services is something we take great pride in and continuously strive to improve moving forward. Kind regards, Simon

Posted 4 months ago

“Excellent gift, perfect size, fantastic clear personalised picture, 1 million % I would recommend for anybody looking for personalised gifts”

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Posted 4 months ago

Hi Graham, Thank you for taking the time to leave your kind review. Your feedback is most appreciated. Kind regards, Simon

Posted 4 months ago

Custom Gifts is rated 4.3 based on 3,696 reviews