Custom Gifts Reviews

4.4 Rating 2,980 Reviews

83 %

of reviewers recommend Custom Gifts

Company Reviews

Metrics

4.4

Based on 2,980 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5

Visit Website

Phone:

01522699933

Email:

hello@customgifts.co.uk

Location:

Pyke RoadLincoln

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Custom Gifts 5 star review on 3rd June 2022

109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered personalised Arsenal bean bag for my son and he lives it. Very good quality and great customer service”

Helpful Report

Posted 5 months ago

“Ordered a product for valentines , didn’t turn up even though the tracking said “delivered” was indeed delivered to a doorstep which wasn’t there, to then say I would only be due 30% refund as it was “delivered” nowhere on the terms & conditions states this as I have thoroughly read it and even had it confirmed by staff, also told as I didn’t pay shipping insurance, yet paid £7.99 shipping. AVOID THIS SCAM COMPANY, take money, don’t deliver then make up their own rules not stated on website. USE A MIRE REPUTABLE COMPANY GUYS AS THESE HAVE ZERO CUSTOMER SERVICES! Still waiting on a refund which they’re denying so now going through fraud team with the bank and putting a complaint forward to the Ombudsman.”

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Posted 5 months ago

“I was so delighted with the towel I got for my daughter at Christmas that I ordered one for my wife's birthday. Once again it is very good quality & delivered before the expected date.”

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Posted 5 months ago

“Ordered in November for Christmas delivery. One item of the order arrived swiftly and problem free. I have also had previous orders with no problems. First email was ignored but chased up by telephone before Christmas and was told 'it was waiting outside' and they would make sure I had it by Christmas. Fortunately, I made other arrangements and despite 2 more chasers since Christmas, with a different story given each time I'm resigned to losing approx £50 worth of stuff. I think it's incompetence rather than crookedness as why would they send part out, and indeed even bother answering the 'phone. Anyway, customer lost forever.”

Helpful Report

Posted 5 months ago

“Personalised Photo Cushion. A (big) birthday present, excellent quality, good price and well-received. I’ve gad a few items from Custom Gifts, they’ve all been good. Highly recommended.”

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Posted 6 months ago

“Lovely tea towels. I’ll be ordering more!”

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Posted 6 months ago

“Amazing service from the company I ordered product on the Wednesday by the Saturday It had arrived even thou it wasn't due until 26th Jan”

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Posted 6 months ago

“The football towels I ordered are a lovely size and good quality”

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Posted 6 months ago

“A lovely chopping board. Arrived swiftly. All excellent. No complaints. Thanks. Tizi.”

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Posted 6 months ago

“Even better than I thought it would be my mum is going to love it”

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Posted 6 months ago

“The perfect present for a perfect price thank you”

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Posted 6 months ago

“If I could give zero stars I would. Placed an order for a hamper to be delivered as a golden wedding anniversary present. Unfortunately, this is not going to arrive in time, despite the estimated delivery time being 20 January. No response from Customer Services. Appalling company. DO NOT USE!!!”

Helpful Report

Posted 6 months ago

“Ordered a blanket. Top quality material and excellent image reproduction. I couldn't have hoped for better. First class delivery service too.”

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Posted 7 months ago

“Christmas present ordered on the 9th December for guaranteed delivery on the 23rd. Emailed to confirm it would arrive, didn't get a reply. Changed to be delivered on the 26th obviously didn't arrive. Phoned the start of January and it hadn't even been ordered!! Eventually appeared on the 8th Jan. The suitcase that I had ordered was of good quality but the customer service and delivery issues were horrendous. I won't be back.”

Helpful Report

Posted 7 months ago

“Placed my order on 5th December, emailed on 12th to ask where my order was and was told that it would be dispatched on the 15th. Emailed on the 21st as there was still no parcel and I got no reply. I resorted to messaging their Facebook page on the 23rd and was told my order would be delivered the next day - I was happy as it was to be a Christmas gift and was told it would be here on time. On the 24th a parcel arrived but it was completely wrong with most of the order missing. I had to spend Christmas Eve running around looking for a last minute gift. If only the replies and delivery had been as quick as custom gifts taking the payment out of my account - funny that there were no issues with that part. So much hassle and over all a terrible experience.”

Helpful Report

Posted 7 months ago

“Not cheap but good quality and overall a nice gift.”

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Posted 7 months ago

“The item was excellent and delivery was on time.would definitely use this firm again”

Helpful Report

Posted 7 months ago

“Item never arrived. Dec 10th: ordered the item. Dec 20th: I emailed them to ask when it would even be dispatched, let alone delivered. Dec 21st: They emailed me to say that it'd be dispatched today. Dec 24-29th: I emailed them several times to ask where the item was and that I'd like a full refund. No reply. Jan 4th: contacted my bank to get my refund as I'd still had no correspondence from Custom Gifts. Jan 5th: I receive an email from CG telling me that my gift had arrived (it hadn't). Absolutely shambolic. Do not bother with this company.”

Helpful Report

Posted 7 months ago

“Was so much more than what I expected was a lovely photo printed blanket ,my grandson loved it”

Helpful Report

Posted 7 months ago

“The gift I order finally arrive after a long wait, but the issue is with the Customer Service area, there is no follow up contact after emailing several times on where the item was or when it would arrive.”

Helpful Report

Posted 7 months ago

Custom Gifts is rated 4.4 based on 2,980 reviews