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Crystal Travel Reviews

4.66 Rating 718 Reviews
94% of reviewers recommend Crystal Travel
Company Reviews
Read Crystal Travel Reviews
79.53%
571 Reviews
14.76%
106 Reviews
1.67%
12 Reviews
0.56%
4 Reviews
3.48%
25 Reviews
Visit Website

Phone:
0207 612 0500

Email:
enquiry@crystaltravel.co.uk

Location:
38 Riding House Street

Categories:
Car Hire
Flights
Holidays Abroad
Hotels & Accommodation
Travel
UK Holidays

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
99%
on-time delivery
Customer Service
Telephone, Email, Live Chat
communication channels
Under an hour
queries resolved in
customer service
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Photo Reviews
5
Najmul Hoda Khan
Najmul Hoda Khan
Verified Buyer
"Excellent"
Report
Posted 10 months ago
5
ABDUL MAJID
ABDUL MAJID
Verified Buyer
"Hello, I was served by Kathy. I had trouble with my bank declining the payments of large sum but she was really helpful and patient. Eventually she helped me make a payment through a secured SagePay link. I will centainly recommend Crystal Travel. 10 out of 10 for the customer support. 5 Star Service *****!"
Report
Posted 11 months ago
5
More Photos
MUHAMMAD I NOOR NOOR
MUHAMMAD I NOOR NOOR
Verified Buyer
"Yes an excellent service and very professional behaviour That give them more high rank than others among them I am very pleased and satisfied I am looking forward to have tickets with them thanks"
Report
Posted 1 year ago
ABDUL QADEER MOHD
Verified Buyer
"Lisa was outstanding simply no words Great customer service skills"
Helpful Report
Posted 2 hours ago
Visit Website
MANISH PARMAR
Verified Buyer
"Efficient and friendly service."
Helpful Report
Posted 5 hours ago
Christopher
Verified Reviewer
"This company may be fraudulent. I purchased a ticket from them, but they never issued it to the airline. I am currently at the airport trying to get ahold of a travel agent, but no one is answering. They are open. Ridiculous. Illegal."
Helpful Report
Posted 12 hours ago
BRADLEY BROWN
Verified Buyer
"Everything went fine, Lisa was very friendly. Although I wish I’d had my time and the other countries time next to it in my ETicket."
Helpful Report
Posted 2 days ago
TAMUNO INA BENIBO
Verified Buyer
"Lisa was really helpful"
Helpful Report
Posted 3 days ago
MR DAVID J EDWARDS
Verified Buyer
"They were helpful and flexible and really seemed to understand my family's individual needs."
Helpful Report
Posted 5 days ago
EPOSI WARNER
Verified Buyer
"Excellent helpful, patient and satisfying service. Thank you."
Helpful Report
Posted 6 days ago
Anonymous
Verified Buyer
"Very happy to recommend Crystal travel to a friend because of the service that was given to me by Christy thanks"
Helpful Report
Posted 1 week ago
Anonymous
Verified Buyer
"Christopher is very helpful and kind. Excellence service!"
Helpful Report
Posted 1 week ago
RAHEELA NAVEED
Verified Buyer
"Spoke to Christy, she walked me through the whole process of booking my ticket just like a piece of cake. Very helpful and swift response. I have used Crystal travel in the past and once again they were spot on!"
Helpful Report
Posted 1 week ago
DENNIS APOLOGISTA
Verified Buyer
"Crystal Travel is awesome! I booked flights with them loads of times and nil any problem at all. Staff are very helpful especially Christy, she did help me a lot. Thanks again."
Helpful Report
Posted 1 week ago
Anonymous
Verified Buyer
"The booking agent was very efficient, professional and courteous. I would highly recommend this travel company as it made the process stress free."
Helpful Report
Posted 2 weeks ago
Anonymous
Verified Buyer
"Efficient and helpful. Quick response to queries and competitive prices. Highly recommended."
Helpful Report
Posted 2 weeks ago
Marie
Verified Reviewer
"Christy was very helpful and stay in contact until my booking through crystal was made. Thank you very much to facilitate my holiday."
Helpful Report
Posted 2 weeks ago
CHENYUAN QU
Verified Buyer
"CHRISTY did well and help me a lot."
Helpful Report
Posted 2 weeks ago
DONNA EDWARDS GOLDMAN
Verified Buyer
"Thank you for a personal touch ..had a few problems with my bank and Christy was very clear and precise on how to proceed...would use Crystal travel again...a good experience for once over the phone..."
Helpful Report
Posted 2 weeks ago
SHEILA KWARAMBA
Verified Buyer
"Christy put me at ease after I had lost money to scummers she went step by step with me and very professional. i am now going to take my kids on holiday of a lifetime.. thanks Christy."
Helpful Report
Posted 2 weeks ago
CLIVE JONES
Verified Buyer
"Christy was exceptionally helpful. I would recommend her in future. Very encouraging to have a kind, helpful person on the other end of the phone. Thank you Carol Jones"
Helpful Report
Posted 2 weeks ago
JEFFREY BOURNE
Verified Buyer
"Booking did not go through to bank just rejected they had to do it by hand"
Helpful Report
Posted 2 weeks ago
Anonymous
Unverified Reviewer
"Never again this is worst company ever, awful customer service, unhelpful staff and over book flights, in total has cost us £1500 more to return from holiday, thank you for conning two pensioners, lesson learnt never booking with this company again"
Helpful Report
Posted 2 weeks ago
Crystal Travel is rated 4.66 based on 718 reviews
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