Crystal Travel Reviews

4.65 Rating 478 Reviews

94% of reviewers recommend Crystal Travel

Company Reviews

Visit Website

Phone:
0207 612 0500

Email:
enquiry@crystaltravel.co.uk

Location:
38 Riding House Street

Categories:
Car Hire
Flights
Holidays Abroad
Hotels & Accommodation
Travel
UK Holidays

Are you a business owner?

See Business Solutions

Write Your review

Tell us how Crystal Travel made you happy

Minimum 10 characters

Would you like to add a photo to this review?

Upload Photo

(only JPEG and PNG files) (optional)

What's your name ?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

BOOM! Your review is being processed!

Thank you for helping other customers to make an informed decision.

Why not write another review on a recent company you have used and be in with a chance to win £250 Amazon Gift Card. Review Another Company

Merchant Metrics

Customer Service

Telephone, Email

communication channels

Under an hour

queries resolved in

Incorrect metrics?

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Photo Reviews

Najmul Hoda Khan

ABDUL MAJID

"Hello, I was served by Kathy. I had trouble with my bank declining the payments of large sum but she was really helpful and patient. Eventually she helped me make a payment through a secured SagePay link. I will centainly recommend Crystal Travel. 10 out of 10 for the customer support. 5 Star Service *****!"

Report

Posted 6 months ago

More Photos

MUHAMMAD I NOOR NOOR

"My booking was declined after submitted the full payment because of the airline availability in lower price, Christy from Crystal Travel called me right after the incident, she helped me with a professional manner throughout, secured the initial price for my family trip. I really appreciated the way she assisted and resolved the issue for me as a customer, I will definitely book holidays from Crystal Travel again in the near future. Thank you Christy."

Helpful Report

Posted 2 days ago

Visit Website

"Extremely good and fast"

Helpful Report

Posted 3 days ago

"Great service and lovely to deal with an actual person over the phone. After there was a minor issue with a booking, my agent Christy stayed on the line with me until the problem was rectified. Will definitely be back."

Helpful Report

Posted 1 week ago

"I am very pleased for served by your sales consultant Ms Lisa Smith. I found her very professional, having excellent convincing sales abilties.. I am really impressed by her, the help and support she provided during my search for the flight and ticket which allow me to buy the ticket. The Crystal Travel will be my first choice in furure THANK YOU!!!!!!!!"

Helpful Report

Posted 1 week ago

"Excellent service given by phone call with Christopher today many thanks M Baker"

Helpful Report

Posted 2 weeks ago

"I had a great experience booking with Crystal Travel. I submitted the booking online but it was declined. Within about 10 minutes, they called and explained the ticket was no longer available at that price. They gave me 2 alternatives. I ended up choosing the same flights at a slightly higher price, still way below anywhere else. Austin Reed explained everything fully and checked all the details were correct. He even called once I received my tickets to check I had got them. I then confirmed with the airline and could add my booking onto the airline app straight away. A much cheaper option and excellent customer service."

Helpful Report

Posted 2 weeks ago

"I booked my flight through Crystal Travel at the last minutes. Thanks to Lisa, she made a lot of effort that my flight was booked after I received the message that my booking was declined. She confirmed with the airline company and found the best solution. I'll definitely recommend my friends."

Helpful Report

Posted 2 weeks ago

"Christy was very helpful and kind. Christy explained everything to me very nicely."

Helpful Report

Posted 3 weeks ago

"I am very grateful about Freddie responsiveness. I had to book my flight by today and It was carefully made by himself. He was kind and patient to help me do a wise decision with my booking."

Helpful Report

Posted 3 weeks ago

"great service"

Helpful Report

Posted 3 weeks ago

"Excellent service Thank you"

Helpful Report

Posted 3 weeks ago

"Good service..Keep it up.."

Helpful Report

Posted 3 weeks ago

"Wonderful service from Freddie Smith! Was impressed with the quality of service, and he was very consistent throughout. Did not hesitate to walk me through the process, and was willing to repeat important information. Would recommend!"

Helpful Report

Posted 3 weeks ago

"My advisor rang me back after my online purchase went down. He was patient helpful and talked me through everything step of the process. He ensured that all the details were checked. So helpful. Thank you."

Helpful Report

Posted 3 weeks ago

"Chrissy was very helpful, professional and explained the process very well.i am very happy with her support."

Helpful Report

Posted 3 weeks ago

"Christy was amazing in helping me sort out my travel arrangements for my trip to Salt Lake City in January 2019. I will certainly recommend her and the company to my friends in the future. Kind regards, Elizabeth Boardman"

Helpful Report

Posted 3 weeks ago

"Good service , Fred is very good to deal with. Although little worried as in online it started as 706 finally ended with 749 pounds, that's worry part"

Helpful Report

Posted 3 weeks ago

"Christy was extremeful helpful in helping me to sort out my booking. When it was initially declined she called me straight away to assist and help me book the flight through the airline directly. She was very informative and very prompt and thorough in her responses, she gave me all of the relevant information and more as well as ensuring I was completely happy with the whole booking. I am very happy with my service from Christy today."

Helpful Report

Posted 4 weeks ago

"Excellent speedy, professional service my first time to book With CrystalTravel Online service quick response good customer service and thanks to Mr ricky jonson To help me for online booking my family travelling next July 2019 Next review after travelling."

Helpful Report

Posted 4 weeks ago

"Good customer service"

Helpful Report

Posted 4 weeks ago

Crystal Travel is rated 4.65 based on 478 reviews

Crystal Travel Reviews

Start Your Free Trial Today

Activate Your Account

Are you an Agency?

Crystal Travel Reviews

Report a Review

Leave Feedback

Report a question

What's an"Unverified Reviewer" review?

How can I make my review "Verified"?

Start Your Free Trial Today

Activate Your Account