Crystal Travel Reviews

4.47 Rating 195 Reviews

89% of reviewers recommend Crystal Travel

Company Reviews

Questions & Answers Brand Insights

Sort by: Most Recent

Most Recent Highest Rated

Filter: None

None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Photo Reviews

Visit Website

Phone:
0207 612 0500

Email:
enquiry@crystaltravel.co.uk

Location:
38 Riding House Street

Categories:
Car Hire
Flights
Holidays Abroad
Hotels & Accommodation
Travel
UK Holidays

Are you a business owner?

See Business Solutions

How would you rate Crystal Travel ?

Tell us how Company made you happy

Minimum 10 characters

Would you like to add a photo to this review?

Upload Photo

(only JPEG and PNG files) (optional)

What's your name ?

Leave this blank if you'd like to publish your review anonymously.

(optional)

What's your email?

We need your email address to verify that your review is genuine

BOOM! Your review is being processed!

Thank you for helping other customers to make an informed decision.

Why not write another review on a recent company you have used and be in with a chance to win £250 Amazon Gift Card. Review Another Company

Najmul Hoda Khan

ABDUL MAJID

"Hello, I was served by Kathy. I had trouble with my bank declining the payments of large sum but she was really helpful and patient. Eventually she helped me make a payment through a secured SagePay link. I will centainly recommend Crystal Travel. 10 out of 10 for the customer support. 5 Star Service *****!"

Report

Posted 4 weeks ago

More Photos

MUHAMMAD I NOOR NOOR

"ease of calling customer service"

Helpful Report

Posted 6 hours ago

Visit Website

"Good customer service"

Helpful Report

Posted 6 hours ago

"Very helpful and friendly making sure I got a flight that met my requirements."

Helpful Report

Posted 1 day ago

"It was very helpful to buy air tickets to me"

Helpful Report

Posted 2 days ago

"Christy was excellent and very clear in her explanation of everything. Great experience and sorted out quickly."

Helpful Report

Posted 3 days ago

"Philip was very helpful in getting my order completed over the phone. The e-ticket arrived shortly after. Great service."

Helpful Report

Posted 3 days ago

"Christy the agent was exceptionally helpful. And I truly do mean exceptional, not just good. My original booked was declined as one of the seats on one of my connecting flights had become unavailable. At first I was very annoyed about this, however I called Crystal Travel and was put through to Christ. Christy was patient, understanding and apologetic. She then went one to find me an alternative connecting fight, departing 1 hour earlier so that too much of my trip wasn't altered. The price for this flight was still considerably more than the initial book I had tried to make, however Christy could see this and that I was not happy so liaised with her manager several times to negotiate the price down to be within my budget. Still slightly more than I had initially booked, but still an acceptable price was agreed on. Christy then took some details, proceeded to book the flights and as promised called me back promptly after the flights had been confirmed. Throughout the whole experience Christy was extremely polite and professional, someone who truly understands customer service."

Helpful Report

Posted 4 days ago

"Excellent Customer Service. Phillip Is so calm and professional; I was stuck and confused but He managed to solve my problem by assisting me to securing my desire Flight ticket. Thank you Phillip and Thank you Crystal Travel."

Helpful Report

Posted 4 days ago

"Excellent"

Helpful Report

Posted 4 days ago

"Crystal Travel rescued my failed attempt to re-book a flight following a cancellation (by others) which left us stranded in France. They gave me a ring to correct the mistake I had made whilst struggling to see detail on a small phone screen with intermittent internet connection. The bank then refused to accept my payment, wanting to send a PIN number to my landline at home in England; Crystal Travel then completed the transaction by phone."

Helpful Report

Posted 6 days ago

"Normally I do book through my local longtime agent and this is our first online booking with Crystal Travel and it went fine because of Kathy( Sales Consultant) thank you, Kathy,"

Helpful Report

Posted 6 days ago

"Great customer service from a well trained officer. Thumps up to Austin"

Helpful Report

Posted 6 days ago

"Manage to find me cheapest flight."

Helpful Report

Posted 1 week ago

"Had a really good experience on the phone with operator Christy recently she was able to sort it my flight to New York and I am extremely happy with the result thank you so much"

Helpful Report

Posted 1 week ago

"Late flight booking made possible at a good price."

Helpful Report

Posted 1 week ago

"Great service from Cristy!"

Helpful Report

Posted 1 week ago

"Quick and efficient booking and cheaper than other sites"

Helpful Report

Posted 1 week ago

"I was very happy with the service. Thank you."

Helpful Report

Posted 1 week ago

"Kathy was very friendly and I am 100% recommended the crystal travel."

Helpful Report

Posted 1 week ago

"Brilliant offers and good facilities and absolutely fantastic CustomerServices from the agent Philips, very helpful and quite professional. I recommend Crystal Travel to anyone. Love it thanks."

Helpful Report

Posted 1 week ago

Crystal Travel is rated 4.47 based on 195 reviews

Are you an Agency?

Crystal Travel Reviews

BOOM! Your review is being processed!

Report a Review

What's an"Unverified Reviewer" review?

How can I make my review "Verified"?