Sadly, we too have just been scammed by CRYSTAL TRAVEL. In writing this review, the utmost care has been taken to confirm the correct spelling of the company name taken directly from their email confirmation before writing this review. My reason for doing this (as seen from previous reviews) is to counteract any attempt from these characters to claim that another company named Crystal(s) travel is responsible for tarnishing their good reputation. In the process of booking our holiday, we did the homework and found the flights that we wanted and started the booking process. After 3 attempts, our payment was declined. So, we thought schucks! maybe the card issuer had blocked the payment as it was for a large sum. Within minutes, we receive a call from CRYSTAL TRAVEL who explained the card was declined as the flight was full. How strange is that we thought!!! They then offered to find us alternative flights AND...guess what, they did! They offered us a later flight costing us £400.00 more with the same airline. As we had already reserved the cars, train tickets and apartment, we accepted the higher price (as you do when you are in buying mode and beginning to shape and plan the vacation). However, something DID not feel right about this and so we went direct to the BA (British Airways) website and input the dates and times we wanted only to find they were available AND COST MUCH LESS than we had just paid!! WE realised that scammers are not just theives who prey on the elderly but also businesses whom the public trust to comply with trade laws, regulators and industry practices to protect the avergage consumers and not use ploy and scare tactics to make sales. Sadly, CRYSTAL TRAVEL have proved to be among the companies who will stop at nothing to increase their bottomline. PLEASE BE AWARE and BE DILIGENT. Big companies like British Airways, do not call you up to make a sale - at least not yet they dont!) And, if you do get caught out, It will be an utter waste of time and energy and life to waste time trying to claim a refund from this unscrupulous company of individuals - entirely on the basis that "if you accept the quote and make the payment" you will make it difficult to prove otherwise and the said company will give you the run-around and frustrate you in the process. The images below show todays date 22/09/2023 proving the desired flights and times are available one week after my purchase as evidence of their malpractice. I have also posted images of previous reviews to help make other buyers aware of their practices