Crystal Travel Reviews

Name: Crystal Travel
Address: 10-11 Percy Street, Fitzrovia, London, London
Rating: 4.47

4.5 Rating 865 Reviews

89 %

of reviewers recommend Crystal Travel

Company Reviews

Metrics

Info

4.5

Based on 865 reviews


Shipping & Delivery
On-time Delivery	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0207 612 0500

Email:

enquiry@crystaltravel.co.uk

Location:

10-11 Percy Street,
Fitzrovia,
London
London
W1T 1DN

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Crystal Travel 5 star review on 21st June 2018

Najmul Hoda Khan

Crystal Travel 5 star review on 28th May 2018

ABDUL MAJID

Crystal Travel 5 star review on 5th April 2018

MUHAMMAD I NOOR NOOR

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We decided to book a ‘package holiday’ (we normally book independently)for several reasons this year. Never again with Crystal. We decided on Wengen, a resort we had been to before and were, fortunately as it turned out, familiar with. The booking process was painful, took a full 3 days for our travel agent to be able to speak to anyone. So long in fact that the contingent of our group that was flying from a different airport booked with Inghams … and what a better experience all round they had! Vouchers for pre paid lift passes, travel passes, train tickets and ski lessons had to be chased by ourselves, and then the information was sketchy. We were travelling on a Saturday and received a train timetable for Tuesday. We weren’t told that the ski pass voucher needed printing, otherwise the ski pass wouldn’t be issued (big thanks to skiset shop in Wengen for printing this out) On arrival in Geneva we were told we could ‘if we wanted to ‘go see the travel rep on the way out of the airport to the train station. We did so, thinking she may be interested to hear we’d arrived safely and beable to give us some info on best trains to get. She seemed a bit surprised to see us, spouted a lot of platform numbers to us (there are 4 train changes to get to Wengen) and left us to get on with it. I have to add that the flight time from Manchester means there’s little room for late luggage or flight arrivals to allow you to catch the last connecting trains to Wengen. If you were unfamiliar with train travel or the Swiss train system this would be a very stressful experience. Fortunately we have done the journey several times. I must add, I can’t fault the hotel (Wengenhof) at all - they were fab and even fed us at 10pm. The rest of our party had travelled with Inghams and had a ‘Welcome’ pack full of useful information Nothing for Crystal holidaymakers!! No direction as to where to go to find out what day, time and meeting place for ski lessons, no telling us the ski pass voucher needed to be printed, no direction to ski hire shop or opening times. What a shambles. I really can’t imagine how stressful this would be if you were unfamiliar with the resort, or, even worse, if you were unfamiliar with the whole ski holiday experience/organisation/ how to do it. Departure day …. Inghams guests had a note to suggest the best time train to get - nothing for Crystal … no surprise there. Really struggling by now to see what the ‘package’ bit of this holiday is. We really would have been more informed, more organised , less stressed and spent less money if we’d have gone independently. There was no ‘package’ at all - just commission to crystal for putting all the various add ins through their system. Geneva airport was a nightmare. Maybe not directly Crystals fault, but as they use EasyJet and EasyJet use Geneva they have to take some ownership of the issues. We queued , snaking in and out of the building, with no seats and no drink for a full 3 hours (we’ve done some travelling in our lives, and this was a record). On asking what the issue was , to 2 separate staff members, we were told it’s always like this on a Saturday - too many passengers and not enough staff. How can this be, the airline and airport were fully aware we were all travelling that day, to my knowledge no one woke up that morning and said “Let’s just pop to Geneva for a flight today” - we’d all booked weeks/months in advance! After 3 exhausting hours of queueing (thank goodness we don’t have young children) we were rushed through security and hustled to the plane- no time to grab a drink or snack. Another hour of standing and, at long last, after 4 hours of standing in line we get on the plane. Our worst airport experience in 35 years , and , bearing in mind one of us used to travel weekly for business meetings to various parts of the world, that’s quite a lot of experience to draw on. We can categorically say never again will we use Crystal and will avoid Geneva airport whenever possible. Inghams and independent travel are the only way.”

Helpful Report

Posted 2 years ago

Hi Bill, We acknowledge your concern and sincerely apologize for the inconvenience caused. We were unable to find any bookings under the details you provided. If you have booked with Crystal Ski Holidays then we request you to contact them directly since Crystal Travel is a different travel agency. Team Crystal Travel

Posted 2 years ago

“agressive sales pesonel- tried to use Kayak show crystal as being cheapest- filled all the details but not allow me to pay- then started to recieve Phone calls from crystal telling the price was more expensive and recieved 5-6 Phone call asking me to follow links on emails they had sent , and finally agreeing to the origional price - this company act like scammers - will not use”

Helpful Report

Posted 5 years ago

“Although we finished up booking through Crystal flights from London to Salt Lake City, there were countless offers on the internet that were not available when we attempted to book. The prices advertised were so much lower than all the other advertising companies, it felt like the adverts were just a 'come on' to get you to ring them, and not real deals that were ever available. On a positive note, our agent Cristy was able to secure us flights with a little discount.”

Helpful Report

Posted 5 years ago

“It took all day to change the dates of our flights. Said he would call back in 20 mins ..2 hours and 2 calls later still waiting, then he'd call back in 5 mins, an hour later still waiting. All day. Also bad tempered. Really unpleasant frustrating experience.”

Helpful Report

Posted 5 years ago

“We booked our flights with Crystal Travel nearly two months in advance and later confirmed our reservation in the airline booking system. Six days before our departure we got a call from the Crystal Travel agent informing us that our flights would have to be changed as the airline would not issue the ticket for that itinerary (he couldn’t explain why). Either we’d have to change our travel dates or pay extra to change airlines. After we spent nearly an hour on the phone, insisting we would not accept changing dates (we had accommodation booked) nor pay any extra money for flights we had booked months ago, the agent suddenly told us that miraculously, there had been no change after all and that he had received the message from the airline in error, or to another agent with his (clearly fake) name, or something to that effect (the story didn’t make much sense), and immediately issued us our e-tickets. I imagine what actually happened is he gave up and decided to find someone else to bump from the flight. Our flights worked out in the end but the stress of not knowing whether we actually had a flight booked until days before our departure was not worth it. I’d recommend booking with a larger, reputable agent or the airline itself.”

Helpful Report

Posted 6 years ago

Crystal Travel is rated 4.5 based on 865 reviews