Crystal Travel Reviews

Name: Crystal Travel
Address: 10-11 Percy Street, Fitzrovia, London, London
Rating: 4.47

4.5 Rating 865 Reviews

89 %

of reviewers recommend Crystal Travel

Company Reviews

Metrics

Info

4.5

Based on 865 reviews


Shipping & Delivery
On-time Delivery	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0207 612 0500

Email:

enquiry@crystaltravel.co.uk

Location:

10-11 Percy Street,
Fitzrovia,
London
London
W1T 1DN

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Crystal Travel 5 star review on 21st June 2018

Najmul Hoda Khan

Crystal Travel 5 star review on 28th May 2018

ABDUL MAJID

Crystal Travel 5 star review on 5th April 2018

MUHAMMAD I NOOR NOOR

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very happy with the service provided by Christy. She was very helpful and looked at all the options which could make my journey more comfortable ie looking at flight connections so that my travelling hours b reduced . .”

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Posted 4 years ago

“I received excellent service from Merritt this evening! He called me when I was still in the process of completing my booking, he cleared all doubts & flawlessly resolved all issues/queries. I highly appreciate his positive approach & personal touch to the process. Thanks again Merritt 😊”

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Posted 4 years ago

“The attender to the phone was very helpful. Otherwise the site was down and there were payment problems.”

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Posted 4 years ago

“Excellent costumer service. Had been consistent in all stages of the process.”

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Posted 4 years ago

“I have been with Crystal Travel for the last 3 years. Never had any problem. The way they serve you is outstanding. Especially, Neil Johnson is a very friendly and welcoming individual and he has got a great sense of humour, very kind and humble, will not hesitate to go out his way to keep you happy. There was a time somewhere in this year when I was little bit disappointed the way my request was handled by one of the new member of Staff, but the way Neil Johnson handled the matter he has proven himself that what matters to Crystal Travel is the service to their customers. I would recommend everyone about this travel agents. You will never go wrong!! I would like to extend my sincere thanks to all at Crystal Travel especially to Neil Johnson, Rose Smith and Chloe Johnson for the care they have provided. May you all ever stay blessed! Kind regards Habib Hussein”

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Posted 4 years ago

“Very helpful and friendly”

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Posted 4 years ago

“To chirsty Excellent service Thank you”

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Posted 4 years ago

“Very efficient. Thank you”

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Posted 4 years ago

“My Flight Booking Was Dealt With By Christy Who Handled The Booking In A Very Clear & Efficient Friendly Manner. All Happened As She Said It Would . I Would Use The Company Again To Find Me Flights In The Future .... Thank You P. J.”

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Posted 4 years ago

“Was doubtful at first but Christy at Crystal Travel helped me through the booking in an exemplary way! Many thanks for excellent service!”

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Posted 4 years ago

“Excellent customer service, and helpful attitude.”

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Posted 4 years ago

“Very good service - I dealt with Christopher who was excellent, very easy to deal with and all explained clearly, looking forward to our trip !!”

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Posted 4 years ago

“Very helpful”

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Posted 4 years ago

“Very good customer service.”

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Posted 4 years ago

“Christy was very helpful and clear, gave me all the information I needed to make the right decision.”

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Posted 4 years ago

“Thank you christy for helping with my ticket today”

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Posted 4 years ago

“Christy been very helpful, very patiently found me a best ticket suitable with my budget and other criteria.”

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Posted 4 years ago

“Great Experience with Crystal Travel. one of customer service agent who's name is Christy. she is help a lot to get best deal. I found very easy the way she gave me all information for book my flight. I very strongly advise other traveller to use Crystal Travel. its very friendly and easy to use. Thank you very much Christy.”

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Posted 4 years ago

“Good and excellent service. Thanks Christy for your assistance.”

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Posted 4 years ago

“Good with the explanation”

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Posted 4 years ago

Crystal Travel is rated 4.5 based on 865 reviews