CRU Kafe Reviews

Name: CRU Kafe
Address: 85 great portland street, London, London
Rating: 4.58

4.6 Rating 901 Reviews

89 %

of reviewers recommend CRU Kafe

4.6

Based on 901 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

020 3642 5294

Email:

Help@crukafe.com

Location:

85 great portland street,
London
London
W1W 7LT

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CRU Kafe 5 star review on 31st August 2025

Christine Chamberlain

CRU Kafe 5 star review on 31st March 2022

Mark Smales

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hello I recently purchased a batch of different pods to try them all out. I have just been to Greece on holiday where they had a Krups Nespresso coffee machine in my hotel room (the machine is exactly the same as my own at home). The hotel provided a few pods which worked just fine, however your pods did not. I lost nearly all of them due to the fact they kept getting bent or miss-shapen, & wouldn't work. Since i've been home & am now using my own krup nespresso machine, i am still finding that many of the pods do not work. I do try & be very careful/gentle when i insert them into the machine - sometimes they work ok but often they don't. I've probably lost a good 50% of the pods where i've had to throw them away. Anyway, that is my experience. Thanks Andrew”

Helpful Report

Posted 3 years ago

Hi Andrew, many thanks for taking the time to leave us a review, but sorry to hear you experienced some issues with our capsules. This doesn't sound right and we'd like to investigate further! Could you kindly send us an email (help@crukafe.com) we'd like to make this right for you. Thanks!

Posted 3 years ago

“Really great, good quality coffee. Ethical and responsible company to boot!”

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Posted 3 years ago

Many thanks for the fantastic review, Harriet!

Posted 3 years ago

“Really nice flavoured coffee. Also, as it is organic, you get all of the flavour without the side effects. I'm quite sensitive to caffine, but I can drink Cru Kafe coffee without getting headaches or a queasy feeling which I can sometimes get with other coffee. Efficient ordering system on web-site and friendly customer service if you need it. Best regards, Joy Honeyball”

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Posted 3 years ago

Many thanks for taking the time to leave us a nice review, Joy 😀

Posted 3 years ago

“Delicious coffee and love their mission”

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Posted 3 years ago

“Happy with my purple capsules. The coffee bags are great too. Decaf capsules are pretty good for decaf.”

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Posted 3 years ago

“Taste is great. My clients love it.”

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Posted 3 years ago

“No issues, items delivered promptly.”

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Posted 3 years ago

“Brilliant service, AMAZING coffee selection! Everyone should have a Upress Pod Recycler at home. So easy to use and so much more environmentally friendly than any other for of recycling + the garden gets to benefit from the coffee grounds. Well done Cru Kafe for helping to pave the way to more delicious, sustainable coffee!”

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Posted 3 years ago

“Good email communication and prompt delivery”

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Posted 3 years ago

“We love your coffee. Makes a luxury in to a necessity”

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Posted 3 years ago

“Lovely product with great service. It is a shame that more of the unique coffee's are not easily added to the subscription system.”

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Posted 3 years ago

“Coffee is the best and delivery so prompt! I’m a happy person!”

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Posted 3 years ago

“Will certainly be buying our capsules from you in the future”

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Posted 3 years ago

“Great to find an organic coffee and a good selection of products.”

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Posted 3 years ago

“Love the ethos of the brand and the coffee tastes fantastic too. I can enjoy my morning latte knowing that it’s kind to both the environment and the farmers.”

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Posted 3 years ago

“I was very disappointed with the quality of this product which is sold as organic coffee for espresso. Coffee is very mild despite being sold as a roast six, and has also been ground to not sufficiently fine texture. This means that it produced a very weak espresso coffee either in a moka or a Coffee machine.”

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Posted 3 years ago

“Best ever 😀”

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Posted 3 years ago

Thanks Francis ☕❤️☕❤️

Posted 3 years ago

“Easy to order and coffee was excellent”

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Posted 3 years ago

Thanks for taking the time to leave us such a nice review ☕❤️ So happy to see you are loving the coffee!

Posted 3 years ago

“Great service and great tasting coffee”

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Posted 3 years ago

Thank you for taking the time to leave us a great review Mark ☕❤️

Posted 3 years ago

“The service is great & the coffee is amazing!”

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Posted 3 years ago

Thanks for the fantastic review Pamela ☕❤️

Posted 3 years ago

CRU Kafe is rated 4.6 based on 901 reviews