CRU Kafe Reviews

Name: CRU Kafe
Address: 85 great portland street, London, London
Rating: 4.60

4.6 Rating 815 Reviews

89 %

of reviewers recommend CRU Kafe

4.6

Based on 815 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

020 3642 5294

Email:

Help@crukafe.com

Location:

85 great portland street,
London
London
W1W 7LT

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CRU Kafe 5 star review on 28th October 2025

Christine Chamberlain

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sadly i prefer nespresso kaazar”

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Posted 1 month ago

“Great organic coffee and the only place I can buy decaffeinated coffee bags from which are truly excellent . Great service and delivery as well.”

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Posted 1 month ago

“Excellent in all respects - great selection, great quality, great value, quick and efficient delivery, great customer service.”

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Posted 1 month ago

“Very happy with the Organic Black coffee bags. Easy to order, reasonably priced and arrived very quickly. Will definitely be buying some more soon.”

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Posted 1 month ago

“Excellent coffee. Fast Delivery. Very happy with my purchase. Thank you!”

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Posted 1 month ago

“Great coffe and very quick delivery”

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Posted 1 month ago

“Excellent taste”

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Posted 1 month ago

“It’s with a heavy heart I give the 1 star review and the 1 is based on the quality of the coffee. My wife and I have used CRU for years and the one thing that always stood out (as well as the coffee), was the Perosnal and responsive customer service. I sent an email three times to help@, one to Cameron who’s someone that’s helped me before and one to the CEO and not one reply to any email. On two occasions I copied in more than one person. It was a query regarding an offer to understand the deduction and how it applied but no one even acknowledged it. Not the service I am used to or expected from CRU. Very disappointing. My wife and I both order regularly from you but following that experience we reviewed other alternatives which we’ll be moving to once the next subscription order is delivered because it has sadly left a bitter taste. We both work in customer facing service based roles so appreciate the importance of communication and also understand the negative connotations of ignoring a customer. It’s a shame and we were very disappointed to have been ignored after years of loyal and continued service.”

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Posted 1 month ago

“Nearly 3 weeks - still have not received my discovery box!”

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Posted 1 month ago

“I AM SO VERY PLEASED WITH YOUR ORGANIC ETHIOPAN COFFEE. I HAVE ONE QUESTION PLASE, WILL ANY OF MY FUTURE ORDERS BE AFFECTED BY SOME OF THE SHIPPING RESTRICTIONS POSED FOR SHIPPING TO THE UNITED STATES? LOVE LOVE YOUR COFFEE. SINCERELY, EDWINA BARBIS”

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Posted 1 month ago

“Great selection, hard to choose between them! Pods are good quality, no rejects. Looks like Colombian and Bright Roast are my favourites so far!”

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Posted 1 month ago

“I’m literally addicted to this box of gorgeous coffee pods, each one has its own taste and because they are organic and pesticide free there is nothing to feel guilty about”

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Posted 1 month ago

“Have tried 2 of the coffee’s. Both taste nice and the capsule works well with nespresso machine.”

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Posted 2 months ago

“Very nice coffee and great service”

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Posted 2 months ago

“Love the coffee so far. Started on Prime day at Amazon with decaf duo and loved the taste and aroma. Took advantage of the offer of trial box + more decaf from main site and really enjoying the options so far. Love the fact you have an idea of taste and aroma notes without the guess work and the strength also. I tend to enjoy the stronger. Love the fact it’s organic. Be good to know what my preferences are at the end of the trial box and look forward to buying more.”

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Posted 2 months ago

“Lovely taste and great value”

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Posted 2 months ago

“Fair trade 👍🏻 Organic👍🏻 Absolutely delicious 👍🏻👍🏻👍🏻”

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Posted 2 months ago

“Lovely coffee hubby really enjoys it”

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Posted 2 months ago

“Ordering process fine. Coffee just average. Preferred my usual brands.”

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Posted 2 months ago

“Tastes great!”

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Posted 3 months ago

CRU Kafe is rated 4.6 based on 815 reviews