CRU Kafe Reviews

Name: CRU Kafe
Address: 85 great portland street, London, London
Rating: 4.60

4.6 Rating 815 Reviews

89 %

of reviewers recommend CRU Kafe

4.6

Based on 815 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

020 3642 5294

Email:

Help@crukafe.com

Location:

85 great portland street,
London
London
W1W 7LT

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CRU Kafe 5 star review on 28th October 2025

Christine Chamberlain

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sadly i prefer nespresso kaazar”

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Posted 1 month ago

“Ordering process fine. Coffee just average. Preferred my usual brands.”

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Posted 2 months ago

“Too expensive now”

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Posted 3 months ago

“Most of them are too strong for me. I should have asked for maximum strength 7 and below.”

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Posted 5 months ago

“OK, nothing to write home about”

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Posted 5 months ago

“Very satisfied with my coffee order however not satisfied with after paying for Royal Mail delivery I was given a delivery service by evri. If I wanted a delivery by evri I would of indicate d a delivery by them at the time of ordering. Evri are a very unreliable delivery company and I would never choose to use them! Just as unreliable as ever when delivering my order from you. My parcel was left outside my building for any person to take it. They did not ring my door bell to inform me of delivery. Shocking service , which is why I never use them through choice .”

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Posted 1 year ago

“Disappointed in how long the delivery took cos there was a problem with one type of coffee being out of stock which i found out by mistake as never check my emails, only checked it cos postie still didnt have my delivery, and second attempt with delivery you used evri which i never use as packages tend to go missing with them, coffee tastes good though once I got it”

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Posted 1 year ago

“Coffee l found okay. No bag in order as the advertising. So if you mislead anyone on advertising then are you misleading me on the coffee.”

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Posted 1 year ago

“Coffee is good but didn’t receive the tote bag as advertised.”

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Posted 1 year ago

“I love your coffee but I do not like your virtue signalling ie on BCorp, I expect you to be a good employer without going to these lengths to show it.”

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Posted 1 year ago

“I gave 3 stars because for the simple reason that the postage is almost 8£. My cousin who lives a mere 2hours away pays only £3.50 ish. After enquiring no one has had the good grace to tell me why this is. The coffee is actually great. I love it but I’m not spending a fortune on coffee and then £8 for postage. I could post parcels this size for less than that !”

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Posted 1 year ago

“Nice coffee but we’ve had a bit of a problem where at least 2 in each set, so far, seem to cause the machine to struggle pouring the coffee. It goes extremely slow to a point that hardly any coffee comes out. We have to keep pressing it until we get a reasonable amount. We’ve not experienced this with the pods we get from Nesspresso and wondered if it is probably a batch issue. I have emailed you but no response (Order No. #1000292601) Regards Jason”

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Posted 1 year ago

“Good alternative to nespresso. But not as bold and flavourful.”

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Posted 1 year ago

“Doesn't work very well in my kitchenaid machine unfortunately as most runs through into drip tray but from what I tasted the flavour is good.”

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Posted 1 year ago

“It's my own fault! I hadn't fully appreciated that the majority of your coffees were espresso and signifiantly stronger than I wouldn't normally consume. |Fortunately I have friends who are happy to drink them.”

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Posted 1 year ago

“Nice coffee and everything, reluctant to reorder because of postage and packaging costs.”

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Posted 1 year ago

“Admiration for the ethics behind the coffee and some nice flavours but sadly not strong enough for me, that's just my taste, even the Ristretto drunk very short was not to my taste. Sorry”

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Posted 1 year ago

“Service, and shipping were fantastic. Online ordering was very simple. The quality of the coffee is average. It all tastes the same and is very weak for expresso. My Nespresso struggles to puncture the pod for brewing.”

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Posted 2 years ago

“Three packets of beans were ordered but out of the three only one was beans. Had to give away the ground coffee family.”

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Posted 2 years ago

“I was introduced to CRU Kafe by our youngest son and his wife. We have been advised to consume less caffeine! C'est La Vie”

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Posted 2 years ago

CRU Kafe is rated 4.6 based on 815 reviews