CRU Kafe Reviews

Name: CRU Kafe
Address: 85 great portland street, London, London
Rating: 4.60

4.6 Rating 815 Reviews

89 %

of reviewers recommend CRU Kafe

4.6

Based on 815 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

020 3642 5294

Email:

Help@crukafe.com

Location:

85 great portland street,
London
London
W1W 7LT

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CRU Kafe 5 star review on 28th October 2025

Christine Chamberlain

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a sampler set at £15, but was charged £30”

Helpful Report

Posted 3 weeks ago

“It’s with a heavy heart I give the 1 star review and the 1 is based on the quality of the coffee. My wife and I have used CRU for years and the one thing that always stood out (as well as the coffee), was the Perosnal and responsive customer service. I sent an email three times to help@, one to Cameron who’s someone that’s helped me before and one to the CEO and not one reply to any email. On two occasions I copied in more than one person. It was a query regarding an offer to understand the deduction and how it applied but no one even acknowledged it. Not the service I am used to or expected from CRU. Very disappointing. My wife and I both order regularly from you but following that experience we reviewed other alternatives which we’ll be moving to once the next subscription order is delivered because it has sadly left a bitter taste. We both work in customer facing service based roles so appreciate the importance of communication and also understand the negative connotations of ignoring a customer. It’s a shame and we were very disappointed to have been ignored after years of loyal and continued service.”

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Posted 1 month ago

“Nearly 3 weeks - still have not received my discovery box!”

Helpful Report

Posted 1 month ago

“They do NOT fit Dolce Gusto, so I need an adapter, Can you reccomend one, or what adapter do I need,”

Helpful Report

Posted 4 months ago

“No more ordersfromme”

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Posted 5 months ago

“I have ordered this on subscription with Amazon and for two months in a row it’s been unavailable! The coffee is gorgeous but this is very very dissatisfying and I am very disappointed”

Helpful Report

Posted 5 months ago

“I've written to you 3 times and despite a promise of a reply with 48 hours I have heard nothing. You offered me 50% off my last order but took the full £30”

Helpful Report

Posted 7 months ago

“Didn’t recurve my order and have been contacting customer service for 3 weeks without any reply…”

Helpful Report

Posted 7 months ago

“Andy Perry’s expertise and dedication were nothing short of extraordinary in helping me recover my lost broker funds from scammers. His professional and methodical approach gave me confidence and peace of mind throughout the process. Andy’s persistence and focus on achieving results truly set him apart. I highly recommend his services to anyone in need of skilled and reliable financial recovery assistance. andyperry0147 (@) gmail.com Telegram via: @simplemindedxoxo”

Helpful Report

Posted 9 months ago

“Way overpriced organic coffee pods for loyal customers buying direct”

Helpful Report

Posted 1 year ago

“My order didn't ever arrive. I sent a message to the help email address and never got a response”

Helpful Report

Posted 1 year ago

“Great coffee But way too expensive”

Helpful Report

Posted 1 year ago

“I bought the sample pack and have now tried every variety, I found them all to be too weak, suggesting insufficient coffee in each pod. I shall not to be buying again”

Helpful Report

Posted 1 year ago

“Hi unfortunately we have not been able to try the pods as they don’t fit, even though I checked your pods were for nespresso so sad”

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Posted 1 year ago

“Ordered once, it never arrived. Ordered a replacement again after speaking to support and it arrived with coffee everywhere, packaging ruined and in a royal mail bag to contain the mess. Never ordering again.”

Helpful Report

Posted 1 year ago

“I am taste testing the discovery box. So far (4 packs) are all quite mild and don’t have the richness I like. Will review once all packs used. 👍🏼”

Helpful Report

Posted 1 year ago

“Never received”

Helpful Report

Posted 1 year ago

“I have just received my box and there are 5 boxes missing”

Helpful Report

Posted 1 year ago

“As a present, I bought a upress pod recycler along with some pods. Unfortunately, this gift was duplicated so I wanted to return the recycler. My email, requesting the procedure after I met an issue on the website, just gave me a link to the same part of the website. It is not possible to return the recycler via the website and subsequent emails were ignored.”

Helpful Report

Posted 1 year ago

“Your coffee is great but you never answer the phone, you never reply to voicemais, you never reply to emails and it's next to impossible to get a podback bag if you're on a subscription. Very unimpressed.”

Helpful Report

Posted 2 years ago

CRU Kafe is rated 4.6 based on 815 reviews