CRU Kafe Reviews

Name: CRU Kafe
Address: 1 Brandon Rd, London,, London
Rating: 4.63

4.6 Rating 518 Reviews

90 %

of reviewers recommend CRU Kafe

4.6

Based on 518 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

020 3642 5294

Email:

Help@crukafe.com

Location:

1 Brandon Rd, London,
London
N7 9AA

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CRU Kafe 5 star review on 31st December 2022

James Hasell

CRU Kafe 5 star review on 20th October 2022

Juliet Preston

CRU Kafe 5 star review on 15th July 2022

Christine Chamberlain

CRU Kafe 5 star review on 31st March 2022

Mark Smales

CRU Kafe 4 star review on 17th February 2022

Robert Rees

CRU Kafe 5 star review on 2nd December 2021

Laveen Nijjar

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never received”

Helpful Report

Posted 4 days ago

“I have just received my box and there are 5 boxes missing”

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Posted 1 month ago

“As a present, I bought a upress pod recycler along with some pods. Unfortunately, this gift was duplicated so I wanted to return the recycler. My email, requesting the procedure after I met an issue on the website, just gave me a link to the same part of the website. It is not possible to return the recycler via the website and subsequent emails were ignored.”

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Posted 3 months ago

“Your coffee is great but you never answer the phone, you never reply to voicemais, you never reply to emails and it's next to impossible to get a podback bag if you're on a subscription. Very unimpressed.”

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Posted 6 months ago

“I received a shipment when I advised that my machine only took the larger pods. It would be nice to get a refund”

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Posted 6 months ago

“Sadly, I was very disappointed with my purchase, the coffee flavour is great, I will say that, but only when we manage to extract any coffee out of a pod. Have no problem with any of the half caff pods, they go through beautifully and so do any other nespresso compatible pods, so it’s definitely not our machine that is the problem. Sadly, the decaf pods (I purchased over 100 of them) are a real struggle, it’s literally dripping through. On top of my extraction struggle, I have sent 2 email asking for help, maybe there is something I might be doing wrong. But to this day I have not received any reply to either of them. It’s been almost 2 weeks now. I purchased on a friends recommendation and I am 100% disappointed.”

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Posted 8 months ago

“My latest order was never delivered. I have emailed you about this with no reply so far!! jonathanthornton1947@gmail.com”

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Posted 9 months ago

“The order didn’t arrive yet”

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Posted 1 year ago

“Order was damaged. Zero communication from company.”

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Posted 1 year ago

“Delivery tools weeks to arrive, I called twice nobody answer and nobody replied later…you shouldn’t treat good customers like this…”

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Posted 1 year ago

“I have not received my latest order from you”

Helpful Report

Posted 1 year ago

“I was very disappointed with the quality of this product which is sold as organic coffee for espresso. Coffee is very mild despite being sold as a roast six, and has also been ground to not sufficiently fine texture. This means that it produced a very weak espresso coffee either in a moka or a Coffee machine.”

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Posted 1 year ago

“Didn't receive my order”

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Posted 2 years ago

Hi Jennifer, Thanks for taking the time to leave us a review, but sorry to hear you haven't received your order. This has actually been marked as delivered for quite a while now, so if you'd like to get in touch with us directly we'd be happy to help you solve the issue. help@crukafe.com Best, CRU team

Posted 2 years ago

“The Nespresso pods do not work in my Nespresso machine! Get a couple drops out of them and that's it! Not happy at all.”

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Posted 2 years ago

“Beautiful packaging but only liked one put of six packets. Just wasn't as good as Nespresso . Gutted”

Helpful Report

Posted 3 years ago

“Have only tried the 'Intense' (hazelnut, milk chocolate, dark cherry) to date - extremely disappointing - might as well drink plain hot water - will try the others - hopefully will be better.....”

Helpful Report

Posted 5 years ago

Hello Lindsay, Thanks for taking the time to leave your review. There defiantly sounds like something has gone wrong! Please contact help@crukafe.com and we can get this resolved for you asap! Kind Regards, Sarah

Posted 5 years ago

CRU Kafe is rated 4.6 based on 518 reviews