CRU Kafe Reviews

Name: CRU Kafe
Address: 85 great portland street, London, London
Rating: 4.58

4.6 Rating 894 Reviews

89 %

of reviewers recommend CRU Kafe

4.6

Based on 894 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

020 3642 5294

Email:

Help@crukafe.com

Location:

85 great portland street,
London
London
W1W 7LT

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CRU Kafe 5 star review on 31st August 2025

Christine Chamberlain

CRU Kafe 5 star review on 31st March 2022

Mark Smales

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was not happy at all with quality of my coffee taste”

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Posted 1 week ago

“As I have not received my order I can not comment on it”

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Posted 2 weeks ago

“Obviously my own fault AGAIN (I have made this mistake before!). Pods do not fit my Nespresso machine”

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Posted 2 weeks ago

“Coffee is not strong enough - taste watery”

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Posted 4 weeks ago

“The taste is not great at all. Most coffee are dark roasted and the "varieties" taste the same.”

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Posted 1 month ago

“My order was due 20th December, Evri never delivered to my address, interestingly the photo taken that was of some industrial doors is no longer available in the body of the email they sent to me. Whats the point of producing a supposedly quality item only to have the cheapest couriers deliver the potential goods to somewhere thats not your address!! Think i will go back to old fashion coffee beans and grind my own...”

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Posted 1 month ago

“I am disappointed I thought it’s a free return I didn’t know I have to pay for return and then notify u when I’ve posted the return 10002119332”

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Posted 2 months ago

“I haven’t been able to use them sadly as the pods are incompatible with my machine.”

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Posted 2 months ago

“I ordered a sampler set at £15, but was charged £30”

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Posted 4 months ago

“It’s with a heavy heart I give the 1 star review and the 1 is based on the quality of the coffee. My wife and I have used CRU for years and the one thing that always stood out (as well as the coffee), was the Perosnal and responsive customer service. I sent an email three times to help@, one to Cameron who’s someone that’s helped me before and one to the CEO and not one reply to any email. On two occasions I copied in more than one person. It was a query regarding an offer to understand the deduction and how it applied but no one even acknowledged it. Not the service I am used to or expected from CRU. Very disappointing. My wife and I both order regularly from you but following that experience we reviewed other alternatives which we’ll be moving to once the next subscription order is delivered because it has sadly left a bitter taste. We both work in customer facing service based roles so appreciate the importance of communication and also understand the negative connotations of ignoring a customer. It’s a shame and we were very disappointed to have been ignored after years of loyal and continued service.”

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Posted 5 months ago

“Nearly 3 weeks - still have not received my discovery box!”

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Posted 5 months ago

“They do NOT fit Dolce Gusto, so I need an adapter, Can you reccomend one, or what adapter do I need,”

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Posted 8 months ago

“No more ordersfromme”

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Posted 8 months ago

“I have ordered this on subscription with Amazon and for two months in a row it’s been unavailable! The coffee is gorgeous but this is very very dissatisfying and I am very disappointed”

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Posted 9 months ago

“I've written to you 3 times and despite a promise of a reply with 48 hours I have heard nothing. You offered me 50% off my last order but took the full £30”

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Posted 10 months ago

“Didn’t recurve my order and have been contacting customer service for 3 weeks without any reply…”

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Posted 11 months ago

“Andy Perry’s expertise and dedication were nothing short of extraordinary in helping me recover my lost broker funds from scammers. His professional and methodical approach gave me confidence and peace of mind throughout the process. Andy’s persistence and focus on achieving results truly set him apart. I highly recommend his services to anyone in need of skilled and reliable financial recovery assistance. andyperry0147 (@) gmail.com Telegram via: @simplemindedxoxo”

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Posted 1 year ago

“Way overpriced organic coffee pods for loyal customers buying direct”

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Posted 1 year ago

“My order didn't ever arrive. I sent a message to the help email address and never got a response”

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Posted 1 year ago

“Great coffee But way too expensive”

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Posted 1 year ago

CRU Kafe is rated 4.6 based on 894 reviews