CRU Kafe Reviews

Name: CRU Kafe
Address: 85 great portland street, London, London
Rating: 4.59

4.6 Rating 884 Reviews

89 %

of reviewers recommend CRU Kafe

4.6

Based on 884 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

020 3642 5294

Email:

Help@crukafe.com

Location:

85 great portland street,
London
London
W1W 7LT

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CRU Kafe 5 star review on 31st August 2025

Christine Chamberlain

CRU Kafe 5 star review on 31st March 2022

Mark Smales

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I like CRU Kate's organic long black very much & it is available most of the time.”

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Posted 2 days ago

“Great taste fast efficient delivery and love the range of coffee”

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Posted 3 days ago

“As I have not received my order I can not comment on it”

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Posted 4 days ago

“Obviously my own fault AGAIN (I have made this mistake before!). Pods do not fit my Nespresso machine”

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Posted 5 days ago

“This coffee delivers a rich, well-balanced experience from the first sip to the last. The aroma is warm and inviting, with notes of toasted nuts and dark chocolate. On the palate, it’s smooth and full-bodied without feeling heavy, offering a pleasant brightness that keeps the flavors lively.”

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Posted 6 days ago

“Great speedy service and excellent coffee, will definitely be purchasing again.”

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Posted 6 days ago

“Absolutely love this range of coffee if I have any gripe it’s the postal information. I bought 2 different offers the invoice showed both being sent together. But arrived separately days apart when I tried to email to see what had happened to other half of my order I had no reply from email.”

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Posted 1 week ago

“Delicious coffee and easy to manoeuvre the subscription platform”

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Posted 1 week ago

“I can’t fault the process of buying the pods and also the speed of the delivery. I also had a good discount on my first order. Unfortunately for me these pods just are not strong enough for my taste buds. Having said that I would recommend to anyone to try them as everybody’s taste is different and the overall experience with them was great.”

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Posted 1 week ago

“Lovely assortment of coffee, capsules work well in my machine ( some makes don't work well and get stuck in machine) and quick delivery, packed to go through letterbox so safe if you’re not at home.”

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Posted 1 week ago

“Excellent coffee”

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Posted 1 week ago

“Coffee is not strong enough - taste watery”

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Posted 2 weeks ago

“The taste is not great at all. Most coffee are dark roasted and the "varieties" taste the same.”

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Posted 2 weeks ago

“I love the coffee and always use their subscription service. On a couple of occasions I’ve tried to contact them via the help email but they never reply. I recently tried contacting them via instagram message and same thing. So that’s my why u only gas 4 stars - very poor / non existent customer advice. You also don’t get an email reminder when your subscription pods are due. You just get charged so it’s important to set yourself reminders if you want to skip a subscription. But all that said the pods are excellent. The next question is how long did it take for the company to reply … it doesn’t give an option of ‘never’”

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Posted 2 weeks ago

“These coffees are beautiful! Such a lovely flavour. I just wish I could afford these on a regular basis. They are great quality. Can’t fault these. Delicious.”

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Posted 2 weeks ago

“The coffee is good but not great - I would order again”

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Posted 2 weeks ago

“Tried the selection box of CRU organic coffee pods when I saw the offer on Instagram. The pods arrived quickly, and were well packaged. More importantly, they were great value and taste amazing. It was good to try the selection and discover the different strengths and flavours, I will look out for future offers and will pick up a pack of CRU Kafe when I pop to the shops next :)”

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Posted 3 weeks ago

“I have been a long time customer of Cru Ksfe , their coffee is range is excellent and they are very nice , prompt and efficient to deal with. I fully recommend Cru kafe. |Vural Voural”

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Posted 3 weeks ago

“My order was due 20th December, Evri never delivered to my address, interestingly the photo taken that was of some industrial doors is no longer available in the body of the email they sent to me. Whats the point of producing a supposedly quality item only to have the cheapest couriers deliver the potential goods to somewhere thats not your address!! Think i will go back to old fashion coffee beans and grind my own...”

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Posted 3 weeks ago

“Thank you very much for resolving my issue last time. Item received ASAP and the refund too!”

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Posted 3 weeks ago

CRU Kafe is rated 4.6 based on 884 reviews